CHAM STUDY GUIDE UPDATED Exam
Questions and CORRECT Answers
What does the pre-encounter consist of? - CORRECT ANSWER - Customer Service
Verification of Benefits
Referral/Transfer of Services
Scheduling
Financial clearance
Pre-registration
Prior Authorization/Referral Requirement
Customer Service - CORRECT ANSWER - Project lasting first impression
Hiring right people
Provide training
Referral/Transfer of Services - CORRECT ANSWER - maintaining the continuum of care
for the patient being transfered between facilities as well as intra/inter facility
Scheduling - CORRECT ANSWER - Ensuring and special needs of the pt are available
Efficient pt flow
Efficient use of facility resource
Provide patient education
Proper identification of the patient
Pre-Registration - CORRECT ANSWER - Streamline the Reg process
Verification of insurance benefits
Clarifying testing, pre-operative or procedure requirement
Medical necessity checking
Questions and CORRECT Answers
What does the pre-encounter consist of? - CORRECT ANSWER - Customer Service
Verification of Benefits
Referral/Transfer of Services
Scheduling
Financial clearance
Pre-registration
Prior Authorization/Referral Requirement
Customer Service - CORRECT ANSWER - Project lasting first impression
Hiring right people
Provide training
Referral/Transfer of Services - CORRECT ANSWER - maintaining the continuum of care
for the patient being transfered between facilities as well as intra/inter facility
Scheduling - CORRECT ANSWER - Ensuring and special needs of the pt are available
Efficient pt flow
Efficient use of facility resource
Provide patient education
Proper identification of the patient
Pre-Registration - CORRECT ANSWER - Streamline the Reg process
Verification of insurance benefits
Clarifying testing, pre-operative or procedure requirement
Medical necessity checking
