1
MSA ONBOARDING TEST 2025 QUESTIONS WITH
100% VERIFIED SOLUTIONS/NEWEST UPDATE
Providing excellent customer service is one of the VA Core values. In the VA, who
are our customers? (Select all that apply) - (ANSWER)Veterans
Family members
employee
Trainess
Mr. Jones, a Vietnam Veteran, calls his Primary Care office requesting an Agent
Orange exam. The scheduler is new and not familiar with the requirements of the
exam. Select the scheduler's best response to the Veteran. - (ANSWER)Mr. Jones,
I am not familiar with that exam but will find out who you need to speak with to
schedule an appointment. It may take a few minutes, can I put you on hold or
would you prefer that I call you back with the information?
Select the major causes of workplace stress: (Select all that apply) -
(ANSWER)CONFLICTING DEMANS ON THE JOB
INSUFFICIENT RESOURCES
NOT FEELING APPRECIATED
, 2
What information should a scheduler use to pull a Veteran up in the VSE
application to ensure the correct patient is selected? (Select all that apply) -
(ANSWER)First initial of last name and last 4 digits of SSN#
Last name, first name
Space bar + Search button will bring up the last patient you searched in
VistA/CPRS
Open RTC Appointment Requests are to be acted on within how many business
days of the order being created? - (ANSWER)2 DAYS
When would you cancel an appointment by clinic? (Select all that apply) -
(ANSWER)PATIENT CANCELS THEIR APPOINTMENTS
THE PATIENT IS DECEASED
WHEN THE PATIENT IS CONTACTED BY THE CLINIC TO BE MOVED UP TO AN
EARLIER APPOINTMENT
''Time Sensitive Appointment" is an appointment that, in the clinical judgement of
the provider (Select all that apply) - (ANSWER)Must occur within 24 hours of
request
MSA ONBOARDING TEST 2025 QUESTIONS WITH
100% VERIFIED SOLUTIONS/NEWEST UPDATE
Providing excellent customer service is one of the VA Core values. In the VA, who
are our customers? (Select all that apply) - (ANSWER)Veterans
Family members
employee
Trainess
Mr. Jones, a Vietnam Veteran, calls his Primary Care office requesting an Agent
Orange exam. The scheduler is new and not familiar with the requirements of the
exam. Select the scheduler's best response to the Veteran. - (ANSWER)Mr. Jones,
I am not familiar with that exam but will find out who you need to speak with to
schedule an appointment. It may take a few minutes, can I put you on hold or
would you prefer that I call you back with the information?
Select the major causes of workplace stress: (Select all that apply) -
(ANSWER)CONFLICTING DEMANS ON THE JOB
INSUFFICIENT RESOURCES
NOT FEELING APPRECIATED
, 2
What information should a scheduler use to pull a Veteran up in the VSE
application to ensure the correct patient is selected? (Select all that apply) -
(ANSWER)First initial of last name and last 4 digits of SSN#
Last name, first name
Space bar + Search button will bring up the last patient you searched in
VistA/CPRS
Open RTC Appointment Requests are to be acted on within how many business
days of the order being created? - (ANSWER)2 DAYS
When would you cancel an appointment by clinic? (Select all that apply) -
(ANSWER)PATIENT CANCELS THEIR APPOINTMENTS
THE PATIENT IS DECEASED
WHEN THE PATIENT IS CONTACTED BY THE CLINIC TO BE MOVED UP TO AN
EARLIER APPOINTMENT
''Time Sensitive Appointment" is an appointment that, in the clinical judgement of
the provider (Select all that apply) - (ANSWER)Must occur within 24 hours of
request
