Hayes GEB 3213 Exam 2 Questions With
Correct Answers
emotional /intelligence /- /correct /answer(s) /✔✔ /The /capacity /to /be /aware /of, /control /and
/express /ones /emotions /and /to /handle /interpersonal /relationships /judiciously /and
/empathetically
empathy /- /correct /answer(s) /✔✔ /The /ability /to /understand /and /share /the /feelings /of /another
physical /noise /- /correct /answer(s) /✔✔ /Environmental /noise /like /ceiling /fans /music /coughing
/construction /etc
Physiological /noise /- /correct /answer(s) /✔✔ /Bodily /injury, /major /illness, /cold /flu /etc
psychological /noise /- /correct /answer(s) /✔✔ /Mental /noise, /stress, /worry /anger /ptsd
Semantic /noise /- /correct /answer(s) /✔✔ /occurs /when /communicators /apply /different
/meanings /to /the /same /words /or /phrases. /Or /when /something /gets /lost /in /translation/mixed
/messages /ex: /someone /overhears /boss /say /to /secretary /"make /sure /to /pack /my /briefs /for /our
/trip /to /NY" /and /thinks /something /inappropriate /is /going /on
active /listening /- /correct /answer(s) /✔✔ /empathic /listening /in /which /the /listener /echoes,
/restates, /and /clarifies. /Listener /is /fully /concentrating. /Technique /is /used /in /counseling,
/training /and /conflict /resolution
Ethos /- /correct /answer(s) /✔✔ /Ethical /appeal
, Logos /- /correct /answer(s) /✔✔ /an /appeal /based /on /logic /or /reason
Pathos /- /correct /answer(s) /✔✔ /Appeal /to /emotion
Culture /- /correct /answer(s) /✔✔ /Beliefs, /customs, /and /traditions /of /a /specific /group /of
/people.. /furnishes /attitudes /and /dictates /beliefs
Attitudes /- /correct /answer(s) /✔✔ /An /opinion /or /general /feeling /about /something
behavior /- /correct /answer(s) /✔✔ /The /way /an /organism /reacts /to /changes /in /its /internal
/condition /or /external /environment.
Values /- /correct /answer(s) /✔✔ /Give /us /guidelines /to /judge /morality /and /assess /competence
Projected /cognitive /similarity /- /correct /answer(s) /✔✔ /the /tendency /to /assume /others /have
/the /same /norms /and /values /as /your /own /cultural /group. /Usually /happens /after /meeting
/someone /and /having /a /positive /first /interaction
stereotype /- /correct /answer(s) /✔✔ /a /generalized /(sometimes /accurate /but /often
/overgeneralized) /belief /about /a /group /of /people. /Rigid /representation /of /others /culture
prototype /- /correct /answer(s) /✔✔ /Like /a /stereotype /but /more /flexible /allowing /room /for /the
/general /preconceived /stereotype /to /change
high /context /culture /- /correct /answer(s) /✔✔ /people /rely /heavily /on /situational /cues /for
/meaning /when /communicating /with /others. /Words /are /less /important /than /the /meaning
Correct Answers
emotional /intelligence /- /correct /answer(s) /✔✔ /The /capacity /to /be /aware /of, /control /and
/express /ones /emotions /and /to /handle /interpersonal /relationships /judiciously /and
/empathetically
empathy /- /correct /answer(s) /✔✔ /The /ability /to /understand /and /share /the /feelings /of /another
physical /noise /- /correct /answer(s) /✔✔ /Environmental /noise /like /ceiling /fans /music /coughing
/construction /etc
Physiological /noise /- /correct /answer(s) /✔✔ /Bodily /injury, /major /illness, /cold /flu /etc
psychological /noise /- /correct /answer(s) /✔✔ /Mental /noise, /stress, /worry /anger /ptsd
Semantic /noise /- /correct /answer(s) /✔✔ /occurs /when /communicators /apply /different
/meanings /to /the /same /words /or /phrases. /Or /when /something /gets /lost /in /translation/mixed
/messages /ex: /someone /overhears /boss /say /to /secretary /"make /sure /to /pack /my /briefs /for /our
/trip /to /NY" /and /thinks /something /inappropriate /is /going /on
active /listening /- /correct /answer(s) /✔✔ /empathic /listening /in /which /the /listener /echoes,
/restates, /and /clarifies. /Listener /is /fully /concentrating. /Technique /is /used /in /counseling,
/training /and /conflict /resolution
Ethos /- /correct /answer(s) /✔✔ /Ethical /appeal
, Logos /- /correct /answer(s) /✔✔ /an /appeal /based /on /logic /or /reason
Pathos /- /correct /answer(s) /✔✔ /Appeal /to /emotion
Culture /- /correct /answer(s) /✔✔ /Beliefs, /customs, /and /traditions /of /a /specific /group /of
/people.. /furnishes /attitudes /and /dictates /beliefs
Attitudes /- /correct /answer(s) /✔✔ /An /opinion /or /general /feeling /about /something
behavior /- /correct /answer(s) /✔✔ /The /way /an /organism /reacts /to /changes /in /its /internal
/condition /or /external /environment.
Values /- /correct /answer(s) /✔✔ /Give /us /guidelines /to /judge /morality /and /assess /competence
Projected /cognitive /similarity /- /correct /answer(s) /✔✔ /the /tendency /to /assume /others /have
/the /same /norms /and /values /as /your /own /cultural /group. /Usually /happens /after /meeting
/someone /and /having /a /positive /first /interaction
stereotype /- /correct /answer(s) /✔✔ /a /generalized /(sometimes /accurate /but /often
/overgeneralized) /belief /about /a /group /of /people. /Rigid /representation /of /others /culture
prototype /- /correct /answer(s) /✔✔ /Like /a /stereotype /but /more /flexible /allowing /room /for /the
/general /preconceived /stereotype /to /change
high /context /culture /- /correct /answer(s) /✔✔ /people /rely /heavily /on /situational /cues /for
/meaning /when /communicating /with /others. /Words /are /less /important /than /the /meaning
