WGU C720 OA EXAM
questions answered
correctly
Consistently meeting or exceeding customer expectations -
ANSWERS>>>>>Quality with an external orientation focuses
on what
Appraisal costs - ANSWERS>>>>>costs incurred to measure
quality, assess customer satisfaction, and inspect and test
products
appraisal costs - ANSWERS>>>>>the cost of conducting a
customer satisfaction survey would be considered...
false (he advocated for the elimination of work standards,
asserted that leadership not quotas would improve quality) -
ANSWERS>>>>>Deming advocated for specific work quotas in
order to improve quality
Philip Crosby (Quality is Free 1979) - ANSWERS>>>>>who is
recognized for emphasizing the importance of considering all
costs of quality?
Genichi Taguchi - ANSWERS>>>>>Who emphasized that
quality should be designed into the product, not inspected after
the good is already manufactured?
,QFD (Quality function deployment) - ANSWERS>>>>>used to
transform customer needs and expectations into specific design
characteristics through a series of grids or matrices
Deming - ANSWERS>>>>>who advocated for tools of statistical
process control?
Check - ANSWERS>>>>>which phase of Plan Do Check Act
analyses the process to determine if goals have been achieved?
Statistical Process Control (SPC) - ANSWERS>>>>>the use of
statistical methods to determine when a process that produces
a good or service is getting close to producing an unacceptable
level of defects
histrogram - ANSWERS>>>>>used to analyze and interpret
data
check sheets - ANSWERS>>>>>used to record data points in
real time at the site where data is generated
Pareto chart - ANSWERS>>>>>which tool represents data
values in descending order to visualize the most frequent
occurrences
Pareto Chart - ANSWERS>>>>>which SPC tool would be most
useful to get a visual representation of the most frequent
occurrences in descending order among all data points?
, False (six sigma uses both quantitative and qualitative
techniques and tools) - ANSWERS>>>>>Six Sigma lacks a
useful qualitative component
measurement system analysis - ANSWERS>>>>>helps
determine the accuracy and repeatability of the measurement
methods and devices used to control variation in the process
Ishikawa - ANSWERS>>>>>who is attributed with the concept
of quality circles?
Joseph Juran - ANSWERS>>>>>defined quality as "fitness for
use"
Taguchi - ANSWERS>>>>>who argued that quality must be
built into the design of a product?
Pareto Chart - ANSWERS>>>>>what tool identifies the most
frequent causes of quality problems?
benchmarking - ANSWERS>>>>>setting a performance
standard for a business activity
5S (sort, straighten, shine, standardize, sustain) -
ANSWERS>>>>>tool for the control stage of Six Sigma, creates
visual control of the workplace
periodic - ANSWERS>>>>>If a supplier will only deliver raw
materials every two weeks, then the firm should which type of
inventory system?
questions answered
correctly
Consistently meeting or exceeding customer expectations -
ANSWERS>>>>>Quality with an external orientation focuses
on what
Appraisal costs - ANSWERS>>>>>costs incurred to measure
quality, assess customer satisfaction, and inspect and test
products
appraisal costs - ANSWERS>>>>>the cost of conducting a
customer satisfaction survey would be considered...
false (he advocated for the elimination of work standards,
asserted that leadership not quotas would improve quality) -
ANSWERS>>>>>Deming advocated for specific work quotas in
order to improve quality
Philip Crosby (Quality is Free 1979) - ANSWERS>>>>>who is
recognized for emphasizing the importance of considering all
costs of quality?
Genichi Taguchi - ANSWERS>>>>>Who emphasized that
quality should be designed into the product, not inspected after
the good is already manufactured?
,QFD (Quality function deployment) - ANSWERS>>>>>used to
transform customer needs and expectations into specific design
characteristics through a series of grids or matrices
Deming - ANSWERS>>>>>who advocated for tools of statistical
process control?
Check - ANSWERS>>>>>which phase of Plan Do Check Act
analyses the process to determine if goals have been achieved?
Statistical Process Control (SPC) - ANSWERS>>>>>the use of
statistical methods to determine when a process that produces
a good or service is getting close to producing an unacceptable
level of defects
histrogram - ANSWERS>>>>>used to analyze and interpret
data
check sheets - ANSWERS>>>>>used to record data points in
real time at the site where data is generated
Pareto chart - ANSWERS>>>>>which tool represents data
values in descending order to visualize the most frequent
occurrences
Pareto Chart - ANSWERS>>>>>which SPC tool would be most
useful to get a visual representation of the most frequent
occurrences in descending order among all data points?
, False (six sigma uses both quantitative and qualitative
techniques and tools) - ANSWERS>>>>>Six Sigma lacks a
useful qualitative component
measurement system analysis - ANSWERS>>>>>helps
determine the accuracy and repeatability of the measurement
methods and devices used to control variation in the process
Ishikawa - ANSWERS>>>>>who is attributed with the concept
of quality circles?
Joseph Juran - ANSWERS>>>>>defined quality as "fitness for
use"
Taguchi - ANSWERS>>>>>who argued that quality must be
built into the design of a product?
Pareto Chart - ANSWERS>>>>>what tool identifies the most
frequent causes of quality problems?
benchmarking - ANSWERS>>>>>setting a performance
standard for a business activity
5S (sort, straighten, shine, standardize, sustain) -
ANSWERS>>>>>tool for the control stage of Six Sigma, creates
visual control of the workplace
periodic - ANSWERS>>>>>If a supplier will only deliver raw
materials every two weeks, then the firm should which type of
inventory system?
