HRIR 3021 FINAL EXAM QUESTIONS
WITH COMPLETE ANSWERS
Hot-stove rule - answer-principle of discipline that says discipline should be like a hot
stove, giving clear warning and following up with consistent, objective, immediate
consequences
Progressive discipline - answer-a formal discipline process in which the consequences
become more serious if the employee repeats the offense
Alternative dispute resolution (adr) - answer-methods of solving a problem by bringing in
an impartial outsider but not using the court system
Open-door policy - answer-an organization's policy of making managers available to
hear complaints
Peer review - answer-process for resolving disputes by taking them to a panel
composed of representatives from the organization at the same levels as the people in
the dispute
Mediation - answer-nonbinding process in which a neutral party from outside the
organization hears the case and tries to help the people in conflict arrive at a settlement
Arbitration - answer-binding process in which a professional arbitrator from outside the
organization (usually a lawyer) hears the case and resolves it by making a decision
Employee assistance program (eap) - answer-a referral service that employees can use
to seek professional treatment for emotional problems or substance abuse
Outplacement counseling - answer-a service in which professionals try to help
dismissed employees manage the transition from one job to another
Employee engagement - answer-the degree to which employees are fully involved in
their work and the strength or their job and company commitment
Job withdrawal - answer-a set of behaviors with which employees try to avoid the work
situation physically, mentally, or emotionally
Role - answer-the set of behaviors that people expect of a person in a particular job
Role ambiguity - answer-uncertainty about what the organization expects from the
employee in terms of what to do or how to do it
, Role conflict - answer-an employee's recognition that demands of the job are
incompatible or contradictory
Role overload - answer-a state in which too many expectations or demands are placed
on a person
Job involvement - answer-the degree to which people identify themselves with their jobs
Organizational commitment - answer-the degree to which an employee identifies with
the organization and is willing to put forth effort on its behalf
Job satisfaction - answer-a pleasant feeling resulting from the perception that one's job
fulfills or allows for the fulfillment of one's important job values
Role analysis technique - answer-a process of formally identifying expectations
associated with a role
Exit interviews - answer-a meeting of a departing employee with the employee's
supervisor and or a human resource specialist to discuss the employee's reasons for
leaving
Assessment center - answer-an assessment process in which multiple raters or
assessors evaluate employees' performance on a number of exercises, usually as they
work in a group at an off-site location
Leaderless group discussion - answer-an assessment center exercise in which a team
of five to seven employees is assigned a problem and must work together to solve it
within a certain time period
Benchmarks - answer-a measurement tool that gathers ratings of a manager's use of
skills associated with success in managing
Job experiences - answer-the combination of relationships, problems, demands, tasks,
and other features of an employee's jobs
Transfer - answer-assignment of an employee to a position in a different area of the
company, usually in a lateral move
Downward move - answer-assignment of an employee to a position with less
responsibility and authority
Promotion - answer-assignment of an employee to a position with greater challenges,
more responsibility, and more authority than in the previous job, usually accompanies
by a pay increase
WITH COMPLETE ANSWERS
Hot-stove rule - answer-principle of discipline that says discipline should be like a hot
stove, giving clear warning and following up with consistent, objective, immediate
consequences
Progressive discipline - answer-a formal discipline process in which the consequences
become more serious if the employee repeats the offense
Alternative dispute resolution (adr) - answer-methods of solving a problem by bringing in
an impartial outsider but not using the court system
Open-door policy - answer-an organization's policy of making managers available to
hear complaints
Peer review - answer-process for resolving disputes by taking them to a panel
composed of representatives from the organization at the same levels as the people in
the dispute
Mediation - answer-nonbinding process in which a neutral party from outside the
organization hears the case and tries to help the people in conflict arrive at a settlement
Arbitration - answer-binding process in which a professional arbitrator from outside the
organization (usually a lawyer) hears the case and resolves it by making a decision
Employee assistance program (eap) - answer-a referral service that employees can use
to seek professional treatment for emotional problems or substance abuse
Outplacement counseling - answer-a service in which professionals try to help
dismissed employees manage the transition from one job to another
Employee engagement - answer-the degree to which employees are fully involved in
their work and the strength or their job and company commitment
Job withdrawal - answer-a set of behaviors with which employees try to avoid the work
situation physically, mentally, or emotionally
Role - answer-the set of behaviors that people expect of a person in a particular job
Role ambiguity - answer-uncertainty about what the organization expects from the
employee in terms of what to do or how to do it
, Role conflict - answer-an employee's recognition that demands of the job are
incompatible or contradictory
Role overload - answer-a state in which too many expectations or demands are placed
on a person
Job involvement - answer-the degree to which people identify themselves with their jobs
Organizational commitment - answer-the degree to which an employee identifies with
the organization and is willing to put forth effort on its behalf
Job satisfaction - answer-a pleasant feeling resulting from the perception that one's job
fulfills or allows for the fulfillment of one's important job values
Role analysis technique - answer-a process of formally identifying expectations
associated with a role
Exit interviews - answer-a meeting of a departing employee with the employee's
supervisor and or a human resource specialist to discuss the employee's reasons for
leaving
Assessment center - answer-an assessment process in which multiple raters or
assessors evaluate employees' performance on a number of exercises, usually as they
work in a group at an off-site location
Leaderless group discussion - answer-an assessment center exercise in which a team
of five to seven employees is assigned a problem and must work together to solve it
within a certain time period
Benchmarks - answer-a measurement tool that gathers ratings of a manager's use of
skills associated with success in managing
Job experiences - answer-the combination of relationships, problems, demands, tasks,
and other features of an employee's jobs
Transfer - answer-assignment of an employee to a position in a different area of the
company, usually in a lateral move
Downward move - answer-assignment of an employee to a position with less
responsibility and authority
Promotion - answer-assignment of an employee to a position with greater challenges,
more responsibility, and more authority than in the previous job, usually accompanies
by a pay increase
