1. What section on a task record would you use to see the most recent update
made to a record?: Journal
Timeline
Update log
Audit log
Diary
Activity
2. What are the examples of UI actions?: List buttons
List context menu
List choices
List links
List control
Lists overwrite
3. Which feature allows you to automate business logic for a particular ap-
plication or process such as approvals, task, notifications and record opera-
tions?: Flows
Action sequence
Flow diagrams
Action sets
Task flows
4. When a flow runs an action, it generates runtime value, which stays the
same for the duration of the flow, what is the name of that runtime value?s: -
Data pill runtime value
Sequence runtime value
Starting runtime value
Trigger runtime value
Input runtime value
5. The employee on-boarding team has asked for a way for managers to order
computers, monitors and cell phones for new employees, how would you
proceed to meet this requirement?: Create order guide
Create requested item
,Create record producer
Create on boarding bot
6. Which resource would you use to determine if a specific user could con-
tribute to a particular knowledge base?: User criteria diagnostic
Sn_kb_author role
User criteria job role
Knowledge author group
KB author group
,7. If a knowledge base has no access details specified. What users are able to
read articles in that knowledge base?: No users
ITIL users
Users with kb_user roleproduct
Any user with an articles for permalink
Any active user
8. While showing a customer their incident form, they ask to change the
priority field title to display their internal terminology Pvalue. How would you
do that? Choose 2 answers.: Right click on priority and select configure dictionary.
Right click on priority and select configure label.
Right click on priority and select configure display settings.
Right click on priority and select configure column.
9. What access does a user need to be able to import articles to a knowledge
base?: Sn_knowledge_import
Sn_knowledge_contribute
can contribute
sn_knowledge_write
can write
can import
10. What controls the publishing and retiring process for knowledge articles?-
: Workflow designer
Workflows
State life cycle
Approval policies
Approval definitions
11. What is an advantage of defining relationships between CI classes?: Im-
proves data quality, as the CIs will automatically be related when CMDB is activated.
It prevents users from creating CIs incorrectly.
It automates the loading of the CI dependency view.
Makes relating CIs easier, because predefined relationship suggests which type of
CIs should be.
12. When using the CI dependency view, how would you view the relationship
between one CI and another CI?: right click, view relationship
Click on the plus to expand cluster
click down arrow, view relationship
Hover on connection line
13. Of the Ci tables, which is a base table of the CMDB hierarchy?: ECMDB
Cmdb_rel_ci
Cmdb _ci
, cmdb
Ecmdb_rel_ci
Ecmdb_ci
14. What table acts as a staging area for records imported from a data source-
: staging table
temp table
transform table
import set row table
15. Which field (or fields) is used as a unique key during imports?: Sys IDs
match fields
coalesce fields
key fields
16. What module enables an administrator to define destinations for imported
data on any ServiceNow table?: field transform
schema map
import map
transform map
17. The customer wants all users to have access to the records in the offerings
table. what setting on access control definition would you use to grant access
to all of the offering table records?: Offering. None
None. Offering
Offering. Name
Offering
18. A manager wants to review a snapshot of month end sales performance
data, as comparedto sales target. in addition, the manager wants to able to
see those monthly numbers trended overtime and forecasted into the future.
what capability do you suggest for this manager?: schedule reports, accustoms
snapshot table and projection report
scheduled reports, a custom snapshot table and a trend report.
performance analytics.
scheduled reports and excel
key performance indicators.
19. Which component of a table contains a piece of data for one record?: Field
Factor
data point
item
element
20. What do you click when you have made modifications to your report, and
you want to seethe results without saving?: Run
made to a record?: Journal
Timeline
Update log
Audit log
Diary
Activity
2. What are the examples of UI actions?: List buttons
List context menu
List choices
List links
List control
Lists overwrite
3. Which feature allows you to automate business logic for a particular ap-
plication or process such as approvals, task, notifications and record opera-
tions?: Flows
Action sequence
Flow diagrams
Action sets
Task flows
4. When a flow runs an action, it generates runtime value, which stays the
same for the duration of the flow, what is the name of that runtime value?s: -
Data pill runtime value
Sequence runtime value
Starting runtime value
Trigger runtime value
Input runtime value
5. The employee on-boarding team has asked for a way for managers to order
computers, monitors and cell phones for new employees, how would you
proceed to meet this requirement?: Create order guide
Create requested item
,Create record producer
Create on boarding bot
6. Which resource would you use to determine if a specific user could con-
tribute to a particular knowledge base?: User criteria diagnostic
Sn_kb_author role
User criteria job role
Knowledge author group
KB author group
,7. If a knowledge base has no access details specified. What users are able to
read articles in that knowledge base?: No users
ITIL users
Users with kb_user roleproduct
Any user with an articles for permalink
Any active user
8. While showing a customer their incident form, they ask to change the
priority field title to display their internal terminology Pvalue. How would you
do that? Choose 2 answers.: Right click on priority and select configure dictionary.
Right click on priority and select configure label.
Right click on priority and select configure display settings.
Right click on priority and select configure column.
9. What access does a user need to be able to import articles to a knowledge
base?: Sn_knowledge_import
Sn_knowledge_contribute
can contribute
sn_knowledge_write
can write
can import
10. What controls the publishing and retiring process for knowledge articles?-
: Workflow designer
Workflows
State life cycle
Approval policies
Approval definitions
11. What is an advantage of defining relationships between CI classes?: Im-
proves data quality, as the CIs will automatically be related when CMDB is activated.
It prevents users from creating CIs incorrectly.
It automates the loading of the CI dependency view.
Makes relating CIs easier, because predefined relationship suggests which type of
CIs should be.
12. When using the CI dependency view, how would you view the relationship
between one CI and another CI?: right click, view relationship
Click on the plus to expand cluster
click down arrow, view relationship
Hover on connection line
13. Of the Ci tables, which is a base table of the CMDB hierarchy?: ECMDB
Cmdb_rel_ci
Cmdb _ci
, cmdb
Ecmdb_rel_ci
Ecmdb_ci
14. What table acts as a staging area for records imported from a data source-
: staging table
temp table
transform table
import set row table
15. Which field (or fields) is used as a unique key during imports?: Sys IDs
match fields
coalesce fields
key fields
16. What module enables an administrator to define destinations for imported
data on any ServiceNow table?: field transform
schema map
import map
transform map
17. The customer wants all users to have access to the records in the offerings
table. what setting on access control definition would you use to grant access
to all of the offering table records?: Offering. None
None. Offering
Offering. Name
Offering
18. A manager wants to review a snapshot of month end sales performance
data, as comparedto sales target. in addition, the manager wants to able to
see those monthly numbers trended overtime and forecasted into the future.
what capability do you suggest for this manager?: schedule reports, accustoms
snapshot table and projection report
scheduled reports, a custom snapshot table and a trend report.
performance analytics.
scheduled reports and excel
key performance indicators.
19. Which component of a table contains a piece of data for one record?: Field
Factor
data point
item
element
20. What do you click when you have made modifications to your report, and
you want to seethe results without saving?: Run
