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SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR EXAM
COMPLETE 580 QUESTIONS AND VERIFIED SOLUTIONS
LATEST UPDATE THIS YEAR
SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR EXAM
QUESTION: The Now Platform is an example of which cloud computing model?
a. Software as a Service (SaaS)
b. Platform as a Service (PaaS)
c. Application Platform as a Service (aPaaS)
d. Infrastructure as a Service (Iaas) - ANSWER-c. Application Platform as a Servie (aPaaS)
QUESTION: Which of the following workflow types doe the Now Platform provide?
a. Employee
b. Customer
c. End user
d. Information Technology - ANSWER-a, b, d.
QUESTION: What are the Main Screen elements? (Three Items) - ANSWER-Banner Frame,
Application Navigator, and Content Frame
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QUESTION: What is the impersonate user function good for? - ANSWER-Troubleshooting and
testing
QUESTION: Which table stores the Task SLA records for the SLA's attached to particular tasks?
Task_sla
Sla_ola
Sla
Sla_ula
None of the Above - ANSWER-Task_sla
What are the 6 methods of authentication to the ServiceNow Platform? - ANSWER-1. Local
Database
2. External SSO
3. LDAP
4. OAuth 2.0
5. Digest Token
6.Multi-Factor
QUESTION: Which of the following is the primary way to interact with the applications and data
in a ServiceNow Instance?
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a. Service Portal
b. Workspace
c. Now Platform UI
d. Now Mobile - ANSWER-c. Now Platform UI
QUESTION: A role is a :
a. set of users delegated to perform different tasks
b. collection of tasks
c. set of member to a subscription
d. collection of permissions
e. set of users who share a common purpose
f. individual whom you have granted access to your ServiceNow instance. - ANSWER-d.
collection of permissions
QUESTION: A group is a :
a. Set of users who share a common purpose
b. Collection of permissions
c. Collection of tasks
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d. individual to whom you have granted access to your ServiceNow instance
e. set of members to a subscription
f. set of users delegated to perform different tasks - ANSWER-a. set of users who share a
common purpose.
QUESTION: Where can we create SLAs, OLAs and Underpinning Contracts?
Configuration Management
Incident
Service Level Management
Service Catalog - ANSWER-Service Level Management
QUESTION: What are the workflow activities?
Start, Pause, Reset, Complete
Draft, Review, Publish, Retire
Waiting for approval, fulfillment, delivery, completed
Start, Pause, Reset - ANSWER-Waiting for approval, fulfillment, delivery, completed
SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR EXAM
COMPLETE 580 QUESTIONS AND VERIFIED SOLUTIONS
LATEST UPDATE THIS YEAR
SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR EXAM
QUESTION: The Now Platform is an example of which cloud computing model?
a. Software as a Service (SaaS)
b. Platform as a Service (PaaS)
c. Application Platform as a Service (aPaaS)
d. Infrastructure as a Service (Iaas) - ANSWER-c. Application Platform as a Servie (aPaaS)
QUESTION: Which of the following workflow types doe the Now Platform provide?
a. Employee
b. Customer
c. End user
d. Information Technology - ANSWER-a, b, d.
QUESTION: What are the Main Screen elements? (Three Items) - ANSWER-Banner Frame,
Application Navigator, and Content Frame
, Page 2 of 323
QUESTION: What is the impersonate user function good for? - ANSWER-Troubleshooting and
testing
QUESTION: Which table stores the Task SLA records for the SLA's attached to particular tasks?
Task_sla
Sla_ola
Sla
Sla_ula
None of the Above - ANSWER-Task_sla
What are the 6 methods of authentication to the ServiceNow Platform? - ANSWER-1. Local
Database
2. External SSO
3. LDAP
4. OAuth 2.0
5. Digest Token
6.Multi-Factor
QUESTION: Which of the following is the primary way to interact with the applications and data
in a ServiceNow Instance?
, Page 3 of 323
a. Service Portal
b. Workspace
c. Now Platform UI
d. Now Mobile - ANSWER-c. Now Platform UI
QUESTION: A role is a :
a. set of users delegated to perform different tasks
b. collection of tasks
c. set of member to a subscription
d. collection of permissions
e. set of users who share a common purpose
f. individual whom you have granted access to your ServiceNow instance. - ANSWER-d.
collection of permissions
QUESTION: A group is a :
a. Set of users who share a common purpose
b. Collection of permissions
c. Collection of tasks
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d. individual to whom you have granted access to your ServiceNow instance
e. set of members to a subscription
f. set of users delegated to perform different tasks - ANSWER-a. set of users who share a
common purpose.
QUESTION: Where can we create SLAs, OLAs and Underpinning Contracts?
Configuration Management
Incident
Service Level Management
Service Catalog - ANSWER-Service Level Management
QUESTION: What are the workflow activities?
Start, Pause, Reset, Complete
Draft, Review, Publish, Retire
Waiting for approval, fulfillment, delivery, completed
Start, Pause, Reset - ANSWER-Waiting for approval, fulfillment, delivery, completed
