TIPS EXAM
Why is it important to call for assistance if a guest is not cooperative? Select all that
apply.
It is not your job to deal with unruly guests.
It allows you to continue to serve the other guests.
It buys you time and provides a second outlet for the problem guest.
It sends a clear message to the guest that he or she is wrong. - CORRECT ANSWER-It
buys you time and provides a second outlet for the problem guest.
What are reasonable efforts?
The ways you try to make a guest comfortable in your establishment.
The amount of training your employer is required to provide his or her employees.
The attempts a guest makes to order another round of drinks.
The steps the law expects you to take to prevent alcohol-related problems and illegal
alcohol sales. - CORRECT ANSWER-
How does tolerance relate to Blood Alcohol Content (BAC)?
People with high tolerance have lower BAC levels.
People with low tolerance can lower their BAC levels faster.
People with high tolerance have higher BAC levels.
There is no relationship between tolerance and BAC. - CORRECT ANSWER-There is
no relationship between tolerance and BAC.
Select all the pieces of information you would want to include on an Incident Report
Form.
Description of guest
Weather at time of incident
Time of incident
Reasonable efforts used
Names of witnesses
Music that was playing during the incident
Manager on duty - CORRECT ANSWER-
If a guest is not showing any behavioral cues, then his or her BAC level must be below
the legal limit.
True
False - CORRECT ANSWER-
If a guest cannot produce a second form of ID when you ask for one, you should refuse
service.
True
, False - CORRECT ANSWER-
What should you do if you have checked two forms of identification but still have doubts
about serving alcohol?
Refuse service.
Serve the guest. - CORRECT ANSWER-
Increasing one's rate of drinking over the course of an evening can be considered
impaired judgment.
True
False - CORRECT ANSWER-
What is the best way to prevent underage alcohol sales?
Ask the guest's friends to vouch for him or her.
Serve only guests who look at least 40 years old.
Ask every guest who might be underage for a valid ID.
Randomly check guests' IDs, whether they look young or not. - CORRECT ANSWER-
Eating food after drinking is just as effective at preventing intoxication as eating food
before drinking.
True
False - CORRECT ANSWER-
What decision are you making in the second step of the Intervention Model?
You are deciding whether or not the guest has enough money to pay.
You are deciding whether or not you can legally serve the guest alcohol.
You are deciding whether or not you will need to call your manager.
You are determining whether this is a new or a regular guest. - CORRECT ANSWER-
Select all of the intoxication rate factors over which you can exert some level of control
as a server of alcohol.
Physical size
Gender
Rate of consumption
Food - CORRECT ANSWER-
Which behavioral cue would a guest who becomes overly friendly and very talkative
while in your establishment be exhibiting? Lowered inhibitions
Impaired judgment
Slowed reactions
Loss of coordination - CORRECT ANSWER-Impaired judgment
What measurement do states use for determining Driving While Intoxicated (DWI) or
Driving Under the Influence (DUI)?
Speed limit
Why is it important to call for assistance if a guest is not cooperative? Select all that
apply.
It is not your job to deal with unruly guests.
It allows you to continue to serve the other guests.
It buys you time and provides a second outlet for the problem guest.
It sends a clear message to the guest that he or she is wrong. - CORRECT ANSWER-It
buys you time and provides a second outlet for the problem guest.
What are reasonable efforts?
The ways you try to make a guest comfortable in your establishment.
The amount of training your employer is required to provide his or her employees.
The attempts a guest makes to order another round of drinks.
The steps the law expects you to take to prevent alcohol-related problems and illegal
alcohol sales. - CORRECT ANSWER-
How does tolerance relate to Blood Alcohol Content (BAC)?
People with high tolerance have lower BAC levels.
People with low tolerance can lower their BAC levels faster.
People with high tolerance have higher BAC levels.
There is no relationship between tolerance and BAC. - CORRECT ANSWER-There is
no relationship between tolerance and BAC.
Select all the pieces of information you would want to include on an Incident Report
Form.
Description of guest
Weather at time of incident
Time of incident
Reasonable efforts used
Names of witnesses
Music that was playing during the incident
Manager on duty - CORRECT ANSWER-
If a guest is not showing any behavioral cues, then his or her BAC level must be below
the legal limit.
True
False - CORRECT ANSWER-
If a guest cannot produce a second form of ID when you ask for one, you should refuse
service.
True
, False - CORRECT ANSWER-
What should you do if you have checked two forms of identification but still have doubts
about serving alcohol?
Refuse service.
Serve the guest. - CORRECT ANSWER-
Increasing one's rate of drinking over the course of an evening can be considered
impaired judgment.
True
False - CORRECT ANSWER-
What is the best way to prevent underage alcohol sales?
Ask the guest's friends to vouch for him or her.
Serve only guests who look at least 40 years old.
Ask every guest who might be underage for a valid ID.
Randomly check guests' IDs, whether they look young or not. - CORRECT ANSWER-
Eating food after drinking is just as effective at preventing intoxication as eating food
before drinking.
True
False - CORRECT ANSWER-
What decision are you making in the second step of the Intervention Model?
You are deciding whether or not the guest has enough money to pay.
You are deciding whether or not you can legally serve the guest alcohol.
You are deciding whether or not you will need to call your manager.
You are determining whether this is a new or a regular guest. - CORRECT ANSWER-
Select all of the intoxication rate factors over which you can exert some level of control
as a server of alcohol.
Physical size
Gender
Rate of consumption
Food - CORRECT ANSWER-
Which behavioral cue would a guest who becomes overly friendly and very talkative
while in your establishment be exhibiting? Lowered inhibitions
Impaired judgment
Slowed reactions
Loss of coordination - CORRECT ANSWER-Impaired judgment
What measurement do states use for determining Driving While Intoxicated (DWI) or
Driving Under the Influence (DUI)?
Speed limit
