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5.0
NRF CUSTOMER SERVICE 100 QUESTIONS WITH
DETAILED VERIFIED ANSWERS (100% CORRECT
ANSWERS) /ALREADY GRADED A+
When balancing service between phone customers and those you
may already be helping in the store, you should:
• a) Excuse yourself courteously from your in-store customer saying that
you'll be right back and answer the phone
• b) Move your in-store customer over by the phone and help both
customers at the same time
• c) Tell your in-store customer that you need to get the phone and she
should look around for awhile
Ans: a) Excuse yourself courteously from your in-store customer saying that
you'll be right back and answer the phone
If a customer becomes abusive, you should probably:
• a) Tell him he is being abusive and call security
• b) Refund his money immediately
• c) Contact your manager
Ans: c) Contact your manager
Sunday, 02 March 2025
,When customers enlist you as their personal shopper, they probably
should expect:
• a) To steer customers towards slow-moving merchandise
• b) to decrease returns
• c) to answer questions and satisfy customer needs
Ans: a) To answer questions and satisfy customer needs
The warranty is an excellent tool for you to use to:
• a) Prove that your company has the best price.
• b) Explain your company's return policy.
• c) Reassure the customer about a product's quality.
• d) All of the above
Ans: c) Reassure the customer about a product's quality.
In your client record system, you should record:
• a) Customer purchases
• b) Customer interests
• c) Follow-up activities
• d) All of the above
Examstudy - Stuvia US
,Ans: d) All of the above
Which is the BEST way to communicate the benefits of a product?
a) Compare the product to a competitor`s product
b) Refer the customer to the product label
c) Share personal experience about using the product
d)Ask the store manager to demonstrate the product
Ans: c) Share personal experience about the product
To become familiar with products, you should:
• a) Read labels, spend time with other sells associate and ask
questions
• b) Ask the customer to read the manual
• c) Attend company trainings
• d) A and C
Ans: d) A and C
One of the best ways to turn the customer into a loyal customer is to
treat the customer with high quality customer service.
True or False
Ans: True
Examstudy - Stuvia US
, Which of the following might be acceptable techniques for directing a
customer to the Customer Service department?
A). "Customer service is on the third floor; take the elevator and turn
right when you get off. I'd go with you, but I can't leave this area
unattended at the moment."
B). "You'll have to take this to Customer Service; I can't help you here."
C). "Someone in Customer Service can help you with that; I'll show you
the way."
Ans: A and C
Which of the following items would NOT be an appropriate finishing
touch to your service?
• a)Send a postcard thanking the customer for letting you help him
select a gift for his wife
• b) Send a handwritten note thanking the customer for his business
• c) Call the customer to make sure he is satisfied with his purchase
• d) Give the customer your business card and encourage him to
return to the store
Examstudy - Stuvia US
In today's fast-paced educational landscape, students need reliable resources to excel in their studies.
5.0
NRF CUSTOMER SERVICE 100 QUESTIONS WITH
DETAILED VERIFIED ANSWERS (100% CORRECT
ANSWERS) /ALREADY GRADED A+
When balancing service between phone customers and those you
may already be helping in the store, you should:
• a) Excuse yourself courteously from your in-store customer saying that
you'll be right back and answer the phone
• b) Move your in-store customer over by the phone and help both
customers at the same time
• c) Tell your in-store customer that you need to get the phone and she
should look around for awhile
Ans: a) Excuse yourself courteously from your in-store customer saying that
you'll be right back and answer the phone
If a customer becomes abusive, you should probably:
• a) Tell him he is being abusive and call security
• b) Refund his money immediately
• c) Contact your manager
Ans: c) Contact your manager
Sunday, 02 March 2025
,When customers enlist you as their personal shopper, they probably
should expect:
• a) To steer customers towards slow-moving merchandise
• b) to decrease returns
• c) to answer questions and satisfy customer needs
Ans: a) To answer questions and satisfy customer needs
The warranty is an excellent tool for you to use to:
• a) Prove that your company has the best price.
• b) Explain your company's return policy.
• c) Reassure the customer about a product's quality.
• d) All of the above
Ans: c) Reassure the customer about a product's quality.
In your client record system, you should record:
• a) Customer purchases
• b) Customer interests
• c) Follow-up activities
• d) All of the above
Examstudy - Stuvia US
,Ans: d) All of the above
Which is the BEST way to communicate the benefits of a product?
a) Compare the product to a competitor`s product
b) Refer the customer to the product label
c) Share personal experience about using the product
d)Ask the store manager to demonstrate the product
Ans: c) Share personal experience about the product
To become familiar with products, you should:
• a) Read labels, spend time with other sells associate and ask
questions
• b) Ask the customer to read the manual
• c) Attend company trainings
• d) A and C
Ans: d) A and C
One of the best ways to turn the customer into a loyal customer is to
treat the customer with high quality customer service.
True or False
Ans: True
Examstudy - Stuvia US
, Which of the following might be acceptable techniques for directing a
customer to the Customer Service department?
A). "Customer service is on the third floor; take the elevator and turn
right when you get off. I'd go with you, but I can't leave this area
unattended at the moment."
B). "You'll have to take this to Customer Service; I can't help you here."
C). "Someone in Customer Service can help you with that; I'll show you
the way."
Ans: A and C
Which of the following items would NOT be an appropriate finishing
touch to your service?
• a)Send a postcard thanking the customer for letting you help him
select a gift for his wife
• b) Send a handwritten note thanking the customer for his business
• c) Call the customer to make sure he is satisfied with his purchase
• d) Give the customer your business card and encourage him to
return to the store
Examstudy - Stuvia US
