CPOA Study Guide Exam 2025 Questions and Answers

CPOA Study Guide Exam 2025
Questions and Answers


D (DMAIC) - ANSWER✔✔-Define


M (DMAIC) - ANSWER✔✔-measure


A (DMAIC) - ANSWER✔✔-analyze


I (DMAIC) - ANSWER✔✔-Improve


C (DMAIC) - ANSWER✔✔-Control


R (Time Management) - ANSWER✔✔-Record tasking items and commit


C (Time Management) - ANSWER✔✔-Clarify actions to be taken for each task


O (Time Management) - ANSWER✔✔-Organize task into categories


R (Time Management) - ANSWER✔✔-Review action lists daily


C (Time Management) - ANSWER✔✔-Complete tasks/check off


Negative impact on the job? - ANSWER✔✔-4 Q's of interact

, Affect others ability to do their job? - ANSWER✔✔-4 Q's of interact


Violate unit or CG Policy? - ANSWER✔✔-4 Q's of interact


Emergent Problems - ANSWER✔✔-Interact


Role Clarity- Re-establish roles - ANSWER✔✔-Interact


Ability- Show/Tell Show - ANSWER✔✔-Interact


Willingness - ANSWER✔✔-Interact


Hygiene - ANSWER✔✔-Environmental/External


Motivators - ANSWER✔✔-Internal


Intrinsic - ANSWER✔✔-from inside


Extrinsic - ANSWER✔✔-From Outside


5 - ANSWER✔✔-Self-actualisation


4 - ANSWER✔✔-Esteem needs


3 - ANSWER✔✔-Social Needs


2 - ANSWER✔✔-Safety Needs


1 - ANSWER✔✔-physiological needs


Maslows Hierarchy of Needs - ANSWER✔✔-5 part Pyramid