NCTRC EXAM - ADMINISTRATION OF TR
SERVICES QUESTIONS WITH CORRECT
ANSWERS
The letter in SWOT stand for:
a. Strategies, work environment, outcomes, therapies
b. Solution-based, written, objective, therapeutic
c. Strengths, weaknesses, opportunities, threats
d. Supervise, wield, organize, translate - Correct Answers -c. Strengths, weaknesses,
opportunities, threats
A strategic plan is a method of:
a. Projecting future needs and activities of an organization
b. Continuous quality improvement
c. Protocol development and implementation
d. Resource utilization - Correct Answers -a. Projecting future needs and activities of an
organization
One of the most typical ways to receive direct reimbursement for TR services is by "time
units." This means that the patient is charged for:
a. Per time intervals (ex: per 15 minutes)
b. As part of the per diem rate
c. By the procedures performed
d. By the hospital's daily bed rate - Correct Answers -a. Per time intervals (ex: per 15
minutes)
Current research has shown that the most common TR services billed for
reimbursement include:
a. Client assessment, leisure education, and community re-entry
b. Client assessment, social skills training, and ADLs
c. Stress management, group activities, and outpatient services
d. Values clarification, leisure education, and functional skills training - Correct Answers
-a. Client assessment, leisure education, and community re-entry
The CTRS is asked to submit an annual budget that assumes she starts with no dollars
and asks her to justify each dollar she then requests. This type of budgeting is called
____.
a. Zero-based budgeting
,b. Zero-sum score budgeting
c. Revenue and expense budgeting
d. NIL (no income or losses) budgeting - Correct Answers -a. Zero-based budgeting
1. The difference between a vision statement and a statement of purpose for an
organization is that a vision statement is:
a. Never put into operation
b. Created solely by the top-level managers
c. Far-reaching and translates values into a desired future
d. Is for the immediate future and is directly translated into operational goals - Correct
Answers -c. Far-reaching and translates values into a desired future
In a TR program accredited by Joint Commission (JCAHO), the goal would be to:
a. Improve health care quality and patient safety
b. Improve baseline, functional abilities of all clients
c. Discharge all clients to their own homes/communities
d. Reduce errors and improve confidence - Correct Answers -a. Improve health care
quality and patient safety
The statement that identifies the agency's basic values and beliefs, and thus defines
how it wants to be perceived by the public is called a
a. Mission statement
b. Scope of care statement
c. Marketing statement
d. External monitoring statement - Correct Answers -a. Mission statement
A written plan of operation for a TR department is most similar to a
a. Policy and procedure manual
b. Description of the department's quality performance initiatives
c. Personnel maintenance record
d. Summary of all departmental risk management activities for the past five years -
Correct Answers -a. Policy and procedure manual
In what document would the CTRS be MOST likely to find information on staff benefits?
a. Quality improvement records
b. Policy and procedure manual
c. Intern manual
d. Personnel files - Correct Answers -b. Policy and procedure manual
All of the following may be found in a TR department's policy and procedure manual,
EXCEPT:
a. Instructions for checking out and driving agency vehicles
b. Treatment protocols for disability groups served by the department
c. Guidelines for prescribing medications
d. Information about staff recruiting, hiring, supervision, and firing - Correct Answers -c.
Guidelines for prescribing medications
, One document within a written plan of operation is the department's or unit's scope of
care. The scope of care specifies:
a. The comprehensive goals and program areas of the department
b. Methods of treating groups of clients
c. The treatment protocols for specific diagnostic groups
d. How the CTRS should interact with the clients - Correct Answers -a. The
comprehensive goals and program areas of the department
All of the following areas of a TR department's written plan of operations may have
specific, written policies and procedures, EXCEPT:
a. Obtaining physician's order for treatment of clients
b. Employee firing and firing procedures
c. How CTRSs apply for recertification
d. Procedures for obtaining supplies from the dietary department - Correct Answers -c.
How CTRSs apply for recertification
Which of the following is NOT appropriate to document in the TR department's written
plan of operation?
a. The philosophy of the TR department
b. Comprehensive and specific program descriptions
c. The description of assessment tool and procedures
d. The treatment plans and progress notes - Correct Answers -d. The treatment plans
and progress notes
Which of the following is NOT appropriate in the TR department's written plan of
operation?
a. The mission, vision, and goals of the unit
b. Comprehensive and specific program protocols
c. The listing of assessments, evaluation, and their administrative procedures
d. Individual clients' treatment and program plans - Correct Answers -d. Individual
clients' treatment and program plans
Which of the following is the broadest level of planning statements?
a. Vision statements
b. Mission statements
c. Goal statements
d. Objectives - Correct Answers -a. Vision statements
When the CTRS is examining the efficacy of programs for clients, it is likely the CTRS is
looking at how:
a. Many participants came to the program
b. Long clients lingered after the program ended
c. Many intended outcomes were achieved by the participants
d. Other disciplines documented client objectives - Correct Answers -c. Many intended
outcomes were achieved by the participants
SERVICES QUESTIONS WITH CORRECT
ANSWERS
The letter in SWOT stand for:
a. Strategies, work environment, outcomes, therapies
b. Solution-based, written, objective, therapeutic
c. Strengths, weaknesses, opportunities, threats
d. Supervise, wield, organize, translate - Correct Answers -c. Strengths, weaknesses,
opportunities, threats
A strategic plan is a method of:
a. Projecting future needs and activities of an organization
b. Continuous quality improvement
c. Protocol development and implementation
d. Resource utilization - Correct Answers -a. Projecting future needs and activities of an
organization
One of the most typical ways to receive direct reimbursement for TR services is by "time
units." This means that the patient is charged for:
a. Per time intervals (ex: per 15 minutes)
b. As part of the per diem rate
c. By the procedures performed
d. By the hospital's daily bed rate - Correct Answers -a. Per time intervals (ex: per 15
minutes)
Current research has shown that the most common TR services billed for
reimbursement include:
a. Client assessment, leisure education, and community re-entry
b. Client assessment, social skills training, and ADLs
c. Stress management, group activities, and outpatient services
d. Values clarification, leisure education, and functional skills training - Correct Answers
-a. Client assessment, leisure education, and community re-entry
The CTRS is asked to submit an annual budget that assumes she starts with no dollars
and asks her to justify each dollar she then requests. This type of budgeting is called
____.
a. Zero-based budgeting
,b. Zero-sum score budgeting
c. Revenue and expense budgeting
d. NIL (no income or losses) budgeting - Correct Answers -a. Zero-based budgeting
1. The difference between a vision statement and a statement of purpose for an
organization is that a vision statement is:
a. Never put into operation
b. Created solely by the top-level managers
c. Far-reaching and translates values into a desired future
d. Is for the immediate future and is directly translated into operational goals - Correct
Answers -c. Far-reaching and translates values into a desired future
In a TR program accredited by Joint Commission (JCAHO), the goal would be to:
a. Improve health care quality and patient safety
b. Improve baseline, functional abilities of all clients
c. Discharge all clients to their own homes/communities
d. Reduce errors and improve confidence - Correct Answers -a. Improve health care
quality and patient safety
The statement that identifies the agency's basic values and beliefs, and thus defines
how it wants to be perceived by the public is called a
a. Mission statement
b. Scope of care statement
c. Marketing statement
d. External monitoring statement - Correct Answers -a. Mission statement
A written plan of operation for a TR department is most similar to a
a. Policy and procedure manual
b. Description of the department's quality performance initiatives
c. Personnel maintenance record
d. Summary of all departmental risk management activities for the past five years -
Correct Answers -a. Policy and procedure manual
In what document would the CTRS be MOST likely to find information on staff benefits?
a. Quality improvement records
b. Policy and procedure manual
c. Intern manual
d. Personnel files - Correct Answers -b. Policy and procedure manual
All of the following may be found in a TR department's policy and procedure manual,
EXCEPT:
a. Instructions for checking out and driving agency vehicles
b. Treatment protocols for disability groups served by the department
c. Guidelines for prescribing medications
d. Information about staff recruiting, hiring, supervision, and firing - Correct Answers -c.
Guidelines for prescribing medications
, One document within a written plan of operation is the department's or unit's scope of
care. The scope of care specifies:
a. The comprehensive goals and program areas of the department
b. Methods of treating groups of clients
c. The treatment protocols for specific diagnostic groups
d. How the CTRS should interact with the clients - Correct Answers -a. The
comprehensive goals and program areas of the department
All of the following areas of a TR department's written plan of operations may have
specific, written policies and procedures, EXCEPT:
a. Obtaining physician's order for treatment of clients
b. Employee firing and firing procedures
c. How CTRSs apply for recertification
d. Procedures for obtaining supplies from the dietary department - Correct Answers -c.
How CTRSs apply for recertification
Which of the following is NOT appropriate to document in the TR department's written
plan of operation?
a. The philosophy of the TR department
b. Comprehensive and specific program descriptions
c. The description of assessment tool and procedures
d. The treatment plans and progress notes - Correct Answers -d. The treatment plans
and progress notes
Which of the following is NOT appropriate in the TR department's written plan of
operation?
a. The mission, vision, and goals of the unit
b. Comprehensive and specific program protocols
c. The listing of assessments, evaluation, and their administrative procedures
d. Individual clients' treatment and program plans - Correct Answers -d. Individual
clients' treatment and program plans
Which of the following is the broadest level of planning statements?
a. Vision statements
b. Mission statements
c. Goal statements
d. Objectives - Correct Answers -a. Vision statements
When the CTRS is examining the efficacy of programs for clients, it is likely the CTRS is
looking at how:
a. Many participants came to the program
b. Long clients lingered after the program ended
c. Many intended outcomes were achieved by the participants
d. Other disciplines documented client objectives - Correct Answers -c. Many intended
outcomes were achieved by the participants
