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DOWNLOAD THE Test Bank for Essentials of Organizational Behavior
14th Edition Robbins



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A.

JUDGE




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,Essentials of Organizational Behavior, 14e (Robbins/Judge)
Chapter 2 Diversity in Organizations

1) The two major forms of workforce diversity are and .
A) surface-level diversity; deep-level diversity
B) surface-level diversity; lateral-level diversity
C) organizational-level diversity; individual-level diversity
D) lateral-level diversity; deep-level diversity
E) physical-level diversity; intellectual-level diversity
Answer: A
Explanation: A) Demographics mostly reflect surface-level diversity, not thoughts and feelings,
and can lead employees to perceive one another through stereotypes and assumptions. However,
evidence has shown that as people get to know one another, they become less concerned about
demographic differences if they see themselves as sharing more important characteristics, such
as personality and values, that represent deep-level diversity.
Diff: 2
AACSB: Diverse and multicultural work environments
Quest. Category: Concept
LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.

2) By 2020, it is expected that 25 percent of the working population will be .
A) Asian
B) over 55
C) black
D) female
E) under 30
Answer: B
Explanation: B) Trends indicate that the portion of the workforce over the age of 55 will have
grown to 25.2 percent by the year 2020.
Diff: 1
AACSB: Diverse and multicultural work environments
Quest. Category: Concept
LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.

3) Differences in characteristics like education, ethnicity, regional background, and gender form
part of .
A) individual-level diversity
B) organizational-level diversity
C) lateral-level diversity
D) surface-level diversity
E) deep-level diversity
Answer: D
Explanation: D) Surface-level diversity refers to the differences in characteristics like education,
upbringing, work-status, regional background, and gender. Deep-level diversity, on the other
hand, refers to differences in individual characteristics like personality, values, belief-system,
and interests.
Diff: 1
AACSB: Diverse and multicultural work environments
Quest. Category: Concept

,LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.

4) Differences in characteristics such as personality, values, and beliefs form part of .
A) surface-level diversity
B) deep-level diversity
C) lateral-level diversity
D) organizational-level diversity
E) individual-level diversity
Answer: B
Explanation: B) Surface-level diversity refers to the differences in characteristics like education,
upbringing, work-status, regional background, and gender. Deep-level diversity, on the other
hand, refers to differences in individual characteristics like personality, values, belief-system,
and interests.
Diff: 1
AACSB: Diverse and multicultural work environments
Quest. Category: Concept
LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.


5) While initial meetings may depend on surface-level diversity in making attempts to
understand other individuals, studies show that after time and become more
important to understanding the other individual.
A) stereotypes; assumptions
B) assumptions; judgments
C) values; personality
D) age; wisdom
E) gender; age
Answer: C
Explanation: C) As people become more acquainted with one another, they become less
concerned with demographic differences and rely more on deep-level diversity issues.
Diff: 3
AACSB: Diverse and multicultural work environments
Quest. Category: Concept
LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.

6) Which of the following statements is true regarding surface-level diversity?
A) Surface-level diversity will overcome fundamental differences and promote harmony.
B) Surface-level diversity can co-exist with deep-level diversity within an organization.
C) Surface-level diversity does not affect employees' perceptions.
D) Surface-level diversity, not thoughts and feelings, is mostly reflected in Demographics.
E) Surface-level diversity in the workforce can be eliminated by effective diversity management.
Answer: D
Explanation: D) Demographics mostly reflect surface-level diversity, not thoughts and feelings,
and can lead employees to perceive one another through stereotypes and assumptions. However,
evidence has shown that as people get to know one another, they become less concerned about
demographic differences if they see themselves as sharing more important characteristics, such
as personality and values, that represent deep-level diversity.
Diff: 2
AACSB: Diverse and multicultural work environments
Quest. Category: Concept
LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.

, 7) Diane and Clarke are two employees in an organization who recently started working
together. Diane is an older, long-tenured woman raised in rural Kansas, who achieved her current
level in the organization by starting as a high school graduate and working her way up the
hierarchy. Clarke is a young, recently hired male college graduate with a business degree, raised
in a Spanish-speaking neighborhood in Miami. However, both are deeply committed to their
families, share a common way of thinking about important work problems, like to work
collaboratively, and are interested in international assignments in the future. Which of the
following describes the diversity between these two?
A) lateral-level diversity
B) deep-level diversity
C) surface-level diversity
D) individual-level diversity
E) hierarchical-level diversity
Answer: C
Explanation: C) Their surface-level similarity will not necessarily lead to positive interactions
because they have such fundamental, deep-level differences. It will be a challenge for them to
collaborate regularly at work, and they'll have to make some compromises to get things done
together.
Diff: 3
AACSB: Diverse and multicultural work environments
Quest. Category: Concept
LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.

8) Demographics mostly reflect surface-level diversity and not deep-level diversity.
Answer: TRUE
Explanation: Demographics mostly reflect surface-level diversity, not thoughts and feelings, and
can lead employees to perceive one another through stereotypes and assumptions.
Diff: 2
AACSB: Diverse and multicultural work environments
Quest. Category: Concept
LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.

9) Women now comprise over half of the American workforce.
Answer: FALSE
Explanation: In 2014, women comprised 47 percent of the American workforce.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Analytical
LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.


10) Describe the characteristics of the United States workforce. Summarize the two major forms
of workforce diversity.
Answer: The predominantly white, male managerial workforce has given way to a gender-
balanced, multiethnic workforce. That change is increasingly reflected in the makeup of
managerial and professional jobs. This permanent shift toward a diverse workforce means
organizations need to make diversity management a central component of their policies and
practices. Experts recognize the demographic characteristics of age, race, gender, ethnicity,
religion, and disability status as just the tip of the diversity iceberg.
Diversity is a broad term, and the phrase workplace diversity can refer to any characteristic that
makes people different from one another. Surface-level diversity refers to the differences in