QUESTIONS & ANSWERS 100% CORRECT
“Reproduction of a mobile application should begin - CORRECT ANSWER B & C only
(-after full optimization of the mobile website
-only if the company determines that an app will provide significant benefits to customers
beyond the mobile website)"
"Mobile device users typically differ from desktop users in all of the following ways
EXCEPT - CORRECT ANSWER mobile users are more likely to want to make an online
transaction"
"Emergency Response - CORRECT ANSWER Press Release
Three Ts:
1) timeliness (respond quickly)
2) transparency (company should admit wrongdoing)
3) training (plan for employees to respond to complaints)"
"Taking it Offline - CORRECT ANSWER The more frequent a brand is associated w/
negative content online, the higher the likelihood that search engines will rank the negative
content higher
-Create social profiles for responding to negative customer conversations/comments"
"A double opt-in email capture practice is one that - CORRECT ANSWER sends an email
to confirm the customer's desire to be on the email list"
"One way to use an email list segmentation scheme is to send certain emails only to specific
segments. Another way is to - CORRECT ANSWER send emails to the whole list while
changing parts of the content to match segment characteristics."
"A transactional email is - CORRECT ANSWER sent to an individual to update him/her
about a purchase"
"Sending an email to a shopper who has abandoned their shopping cart is an example of -
CORRECT ANSWER a triggered email"
1
,"If I run a retail website that sells sports equipment and I send a broadcast email to my
email list advertising a 15% discount on ski helmets, then a user who clicks on the email
should be taken to - CORRECT ANSWER a dedicated landing page showing ski helmets
with a 15% markdown"
"When a member of our email list clicks an unsubscribe button, they should be taken to -
CORRECT ANSWER a page that unsubscribes the user but allows them to stay
subscribed to a smaller portion of emails and/or asks the reason for unsubscribing"
"Why is social media not free? - CORRECT ANSWER Companies must allocate
resources to managing their social media accounts."
"A video or other content "goes viral" when - CORRECT ANSWER those exposed to it
forward it on to other friends, thus spreading it until it reaches market saturation."
"A company wants to be scientific about creating a viral video. It has created a video and
estimates the following virality parameters: Pf = .03; N = 500; Pv = .5. If the company is able
to get 1,000 people to watch it at the outset, and its parameter estimates are accurate, is
the video likely to go viral? - CORRECT ANSWER Yes"
"For a company like Oracle or Cisco, neither of which sell products online, the purpose of
their social media is likely to be to - CORRECT ANSWER build brand equity."
"Ford's objective in running social media campaigns is to build brand equity rather than
increase online sales because - CORRECT ANSWER their dealers would be upset at
having to compete with online sales."
"Social media content from a company should - CORRECT ANSWER provide value to its
followers"
"IBM's primary goal in its use of YouTube is to - CORRECT ANSWER build its brand
equity."
"Which of the following would you NOT see in your LinkedIn Updates? - CORRECT
ANSWER IPO news from industries you are following."
"Advertising on LinkedIn can be very profitable for - CORRECT ANSWER companies
targeting professionals."
2
, "In order for 2 computers to communicate via the internet, they must first locate one
another. How do computers locate one another on the internet? - CORRECT ANSWER
IP address"
"Which programming langauge is a static, client side language? - CORRECT ANSWER
HTML"
"direct traffic is defined as visitors who: - CORRECT ANSWER type the URL directly
into their browser's address bar"
"both paid search traffic and paid referral traffic are the result of - CORRECT ANSWER
online advertisements"
"unpaid search traffic comes when a user clicks on - CORRECT ANSWER an organic
search result"
"what is NOT a way that a media site might measure engagement? - CORRECT
ANSWER traffic source
(it WOULD measure in page views, video views, and time spent on site)"
"Web browsers process what language? - CORRECT ANSWER HTML"
"In order for two computers to communicate via the internet, they must first locate one
another. How do computers locate one another on the internet? - CORRECT ANSWER
Through the IP address"
"What does a cookie do? - CORRECT ANSWER It identifies the requesting computer to
the server."
"What is "black-hat" search engine optimization? - CORRECT ANSWER Any practice to
increase a webpage's rankings that Google deems manipulative"
"Which of the following is NOT a practice instituted or strengthened by the Panda update? -
CORRECT ANSWER increased opportunity to shop for products directly on the SERP"
"The Penguin update focused mainly on - CORRECT ANSWER Anchor text"
3