GNRS 584 Mental Health - Week 2 -
Therapeutic Communication Questions With
Complete Solutions
____ communication consists of the words we speak
to each other:
Communicate our beliefs and values
Perceptions and meanings
Convey interest & understanding or insult and
judgment
Convey messages clearly or convey conflicting or
implied messages,
Convey clear honest feelings or disguised,
distorted feelings. Correct Answers Verbal
____ THE ACCURACY OF THE SENDERS MESSAGE IS
EXTREMELY IMPORTANT!! Correct Answers
VALIDATING
-Assist the nurse to enter into the patients world
and helps the patient feel acceptance and
confirmation of who they are.
-Not enough to feel it-must communicate it to the
patient. Correct Answers Empathy
-Can take the form of a question or a simple
statement that conveys the nurses observations of
the patient when sensitive issues are
discussed/raised.
, -Sharing observations demonstrates acceptance
and that the patient has your full attention.
-Serve to make the patient aware of inner feelings
and to own them. Correct Answers Reflecting
-Involves repeating the same key words that the
patient has just spoken.
-Purpose to explore more thoroughly subjects that
may be significant.
-Caution must be used with this technique as it can
be overused and then may be interpreted as
inattention or disinterest. Patients may feel you are
Parroting or ridiculing them. If overused can
become a barrier to communication. Correct
Answers Restating
-Person A has a need to communicate with Person
B -doesn't really matter what the exact need is but
it acts as a stimulus to initiate communication
-The Sender then initiates interpersonal contact.
-Person A who is the sender relay the information
to Person B- The receiver. The clearest messages
are those that are organized well and sent in a
manner that is familiar to Person B ( the recipient).
-The message can be sent by a variety of media
-Person B receives the message, interprets the
message and responds to person A by providing
feedback. Correct Answers Communication
Process
Therapeutic Communication Questions With
Complete Solutions
____ communication consists of the words we speak
to each other:
Communicate our beliefs and values
Perceptions and meanings
Convey interest & understanding or insult and
judgment
Convey messages clearly or convey conflicting or
implied messages,
Convey clear honest feelings or disguised,
distorted feelings. Correct Answers Verbal
____ THE ACCURACY OF THE SENDERS MESSAGE IS
EXTREMELY IMPORTANT!! Correct Answers
VALIDATING
-Assist the nurse to enter into the patients world
and helps the patient feel acceptance and
confirmation of who they are.
-Not enough to feel it-must communicate it to the
patient. Correct Answers Empathy
-Can take the form of a question or a simple
statement that conveys the nurses observations of
the patient when sensitive issues are
discussed/raised.
, -Sharing observations demonstrates acceptance
and that the patient has your full attention.
-Serve to make the patient aware of inner feelings
and to own them. Correct Answers Reflecting
-Involves repeating the same key words that the
patient has just spoken.
-Purpose to explore more thoroughly subjects that
may be significant.
-Caution must be used with this technique as it can
be overused and then may be interpreted as
inattention or disinterest. Patients may feel you are
Parroting or ridiculing them. If overused can
become a barrier to communication. Correct
Answers Restating
-Person A has a need to communicate with Person
B -doesn't really matter what the exact need is but
it acts as a stimulus to initiate communication
-The Sender then initiates interpersonal contact.
-Person A who is the sender relay the information
to Person B- The receiver. The clearest messages
are those that are organized well and sent in a
manner that is familiar to Person B ( the recipient).
-The message can be sent by a variety of media
-Person B receives the message, interprets the
message and responds to person A by providing
feedback. Correct Answers Communication
Process
