Intro to ERP Exam 1 Questions and Answers
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Set of activities that produce desired outcomes. Every process is triggered by some event.
Procurement, Production, Fulfillment. Integrated means they all are connected to work
together. - ANS Define business processes and what it means to have integrated business
processes?
Enterprise System - ANS Systems that support end-to-end processes. Increase profitability,
productivity, and competitiveness by removing barriers between functional areas.
CRM, Supply Chain Mgmt., ERP. Benefits of a CRM System: Connecting ERP with CRM allows a
company to get closer to its customers. - ANS Provide examples and benefits of the
enterprise systems?
ERP - ANS Largest and most complex enterprise system. Focuses primarily on intra-company
processes. business process mgmt. software that uses a system to facilitate information flow
between all business functions inside the organization (SAP, Microsoft Dynamics AX, SAP
Business One.
Silo Effect - ANS A tendency where workers complete their tasks in their functional "silos"
without regard to the consequences for the other components in the process.
Business Processes - ANS A set of tasks or activities that produce a desired outcome.
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Procurement - ANS The set of tasks or activities that are concerned with acquiring needed
materials externally from a vendor to attain an inventory level satisfactory for production and
fulfillment processes.
Fulfillment - ANS The set of tasks or activities that are concerned with selling and delivering
the products to the organization's customers.
Materials Planning - ANS The set of tasks or activities that are concerned when and how
many materials will be procured or produced.
Production - ANS A set of tasks and activities that are concerned with acquiring needed
materials internally by converting raw materials into semifinished goods and raw materials and
semifinished goods into finished goods.
Project Management - ANS A set of tasks and activities that are concerned with planning and
executing large projects such as the construction of a new factory or the production of complex
products such as airplanes.
Inventory Management - ANS The set of tasks or activities that are concerned with with the
movement of material in and out of storage locations in plants.
Warehouse Management - ANS A set of tasks or activities that are concerned with the
efficient storage and removal of materials from storage bins and allow more granular
movement of materials than inventory management.
Software Architecture - ANS The technical structure of the software or the ways that users
interact with the software and the ways the software is physically managed on computer
hardware.
1. Warehouse- Create purchase requisition
2. Purchasing- Create and send purchase order
3. Warehouse- Receive materials
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