MSA ONBOARDING TEST 2025
QUESTIONS WITH 100% VERIFIED
SOLUTIONS/NEWEST UPDATE
Save
Terms in this set (38)
Providing Veterans
excellent
customer Family members
service is one of
the VA Core employee
values. In the VA,
who are our Trainess
customers?
(Select all that
apply)
,Mr. Jones, a Mr. Jones, I am not familiar with that
Vietnam Veteran, exam but will find out who you need
calls his Primary to speak with to schedule an
Care office appointment. It may take a few
requesting an minutes, can I put you on hold or
Agent Orange would you prefer that I call you back
exam. The with the information?
scheduler is new
and not familiar
with the
requirements of
the exam. Select
the scheduler's
best response to
the Veteran.
CONFLICTING DEMANS ON THE
Select the major
JOB
causes of
workplace
INSUFFICIENT RESOURCES
stress: (Select all
that apply)
NOT FEELING APPRECIATED
, What First initial of last name and last 4
information digits of SSN#
should a
scheduler use to Last name, first name
pull a Veteran up
in the VSE Space bar + Search button will bring
application to up the last patient you searched in
ensure the VistA/CPRS
correct patient is
selected?
(Select all that
apply)
Open RTC 2 DAYS
Appointment
Requests are to
be acted on
within how many
business days of
the order being
created?
QUESTIONS WITH 100% VERIFIED
SOLUTIONS/NEWEST UPDATE
Save
Terms in this set (38)
Providing Veterans
excellent
customer Family members
service is one of
the VA Core employee
values. In the VA,
who are our Trainess
customers?
(Select all that
apply)
,Mr. Jones, a Mr. Jones, I am not familiar with that
Vietnam Veteran, exam but will find out who you need
calls his Primary to speak with to schedule an
Care office appointment. It may take a few
requesting an minutes, can I put you on hold or
Agent Orange would you prefer that I call you back
exam. The with the information?
scheduler is new
and not familiar
with the
requirements of
the exam. Select
the scheduler's
best response to
the Veteran.
CONFLICTING DEMANS ON THE
Select the major
JOB
causes of
workplace
INSUFFICIENT RESOURCES
stress: (Select all
that apply)
NOT FEELING APPRECIATED
, What First initial of last name and last 4
information digits of SSN#
should a
scheduler use to Last name, first name
pull a Veteran up
in the VSE Space bar + Search button will bring
application to up the last patient you searched in
ensure the VistA/CPRS
correct patient is
selected?
(Select all that
apply)
Open RTC 2 DAYS
Appointment
Requests are to
be acted on
within how many
business days of
the order being
created?
