EXAM CORRECT 100%
Define Management - ANSWER The process of working with or through others to
achieve organizational objectives in an efficient, legal, and ethical manner.
Define Administration - ANSWER The day to day implementation of the organization's
policies and procedures
Good supervision is what? - ANSWER A matter of caribg for staff
According to Greenleaf 1977: a leader is what first? - ANSWER A servant
The power to lead comes from what? - ANSWER Giving up personal need for power in
order to serve the group
Key leadership quality is what? - ANSWER The ability to bring about positive change in
the lives touched
The ultimate goal of leadership is what? - ANSWER To create a sense of community
The Command-Control Structure hierarchy - ANSWER Top Management, Middle
Management and Line Workers
The Command-Control Structure Manager manages how? - ANSWER Through control
and organization while the workers work
The goal of The Command-Control Structure is what? - ANSWER To climb to the top
position and focus on pleasing the boss not the customers
The Command-Control Structure is oriented around what? - ANSWER Rules
The Networked, Team Based Structure manager job - ANSWER Directing the workflow,
not controlling it
The Networked, Team Based Structure is oriented around what? - ANSWER Results
The Networked, Team Based Structure rewards what? - ANSWER Outcomes
Did The Command-Control Structure work? - ANSWER No
The Networked, Team Based Structure pays people for - ANSWER Contributions
regardless of position
, The Networked, Team Based Structure what percent of employees play a role in
customer satisfaction? - ANSWER 100%
How is The Networked, Team Based Structure's work organized? - ANSWER What
must be done to meet customers needs
Does The Networked, Team Based Structure work? - ANSWER Yes, it fits in well with
Powell's work
Definition of Clinical Supervision - ANSWER A disciplined tutorial process wherein
principles are transformed to practical skills on four dimensions.
Four Dimensions of Clinical Supervision - ANSWER Administrative, Evaluative,
Supportive, and Clinical
What do you believe counseling is all about? - ANSWER Supportingbsomeone in god-
oriented change
What is health? - ANSWER Manageable level of physical distress
What is behavioral health? - ANSWER Manageable level of emotional or mental
distress
What is the goal of treatment? - ANSWER Supporting someone in achieving their goals
and decreasing distress
In the definistion of Clinical Supervision, discipline means what? - ANSWER Set time
and day, don't forget or cancel
In the definistion of Clinical Supervision, tutorial means what? - ANSWER Go at their
pace and take their needs into account
In the definistion of Clinical Supervision, what does process mean? - ANSWER All
about relationship
In the definistion of Clinical Supervision, what does "principals are transformed into
practical skills" mean? - ANSWER Transform theory into skills, understand the theory
behind skills
Roles of a Supervisor - ANSWER Mentor, Consultant, Teacher, Coach
In Roles of a Supervisor, why is a Supervisor a Mentor? - ANSWER They should be
role modeling
In Roles of a Supervisor, why is a Supervisor a consultant? - ANSWER They give
oversight