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EUP1501 Assignment 4 (COMPLETE ANSWERS) Semester 1 2025 - DUE 15 May 2025; 100% correct solutions and explanations.

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EUP1501 Assignment 4 (COMPLETE ANSWERS) Semester 1 2025 - DUE 15 May 2025; 100% correct solutions and explanations.Recent technology developments are transforming how governments deliver public services. This assessment will require you to analyze how a specific government department or public utility is leveraging emerging technologies to enhance service delivery and public sector efficiency. Instructions (Read them carefully, and make sure you fully answer the questions): In not more than 600 words (excluding references), discuss how government is integrating advanced technologies such as Artificial Intelligence (AI), Blockchain, Cloud Computing, Big Data, and Internet of Things (IoT) to improve service delivery. Your discussion should address the following: Introduction (5 Marks) • Choose a specific government department or public utility that has adopted emerging technology. • Provide background information on the department and its role in governance and public. Body (23 Marks) Sub-section 1: Identify and Describe the Emerging Technology (6 Marks) • Identify one major technology (e.g., AI-powered chatbots, blockchain for digital identity, IoT for smart cities, cloud-based e-governance). • Provide a brief description of how this technology functions. Sub-section 2: Key Functions and Applications (6 Marks) • Discuss the key functions and applications of the technology (e.g., AI for automated customer service, blockchain for secure transactions, IoT for real-time data monitoring). • Explain how government department is using this technology. Sub-section 3: Benefits of the chosen technology (6 Marks) • Discuss at least three benefits of this technology for government. Sub-section 4: Additional recommended technology (5 Marks) • In addition to the chosen technology, recommend one additional technology that you think the government should adopt, and provide atleast 2 reasons to support the recommendation. Conclusion (5 Marks) • Share your general perspective on the role of emerging technologies in digital governance. • Discuss the potential challenges or risks (e.g., cybersecurity, data privacy concerns, digital divide). • Provide recommendations for future improvements in government technology adoption. Peer Interaction (8 Marks) • Reply to at least two (2) of other student’s posts, providing constructive feedback, additional insights, or asking critical questions. • Each response should be at least 40 words. References (4 Marks) • Provide at least two credible sources in APA referencing style.

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, EUP1501 Assignment 4 (COMPLETE ANSWERS) Semester
1 2025 - DUE 15 May 2025; 100% correct solutions and
explanations.
How the Department of Home Affairs is Leveraging
Artificial Intelligence (AI) for Enhanced Service Delivery in
South Africa


Introduction
The South African government is increasingly embracing the
digital revolution to modernize service delivery and improve
public sector efficiency. The Department of Home Affairs
(DHA), one of the most critical departments in the country, is at
the forefront of adopting innovative technologies to streamline
internal processes and offer citizens more reliable and accessible
services. The DHA is responsible for civil registration (births,
deaths, marriages), the issuance of national identity documents
and passports, as well as immigration and refugee services.
Historically, the DHA has struggled with inefficiencies such as
long queues, paper-based documentation, poor data
management, and rampant fraud. These challenges have
undermined public trust and posed risks to national security. To
address these issues, the department has embarked on a digital
transformation journey. A significant component of this
transformation has been the adoption of Artificial Intelligence
(AI) to improve its biometric identification and customer service
systems.

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