©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
WGU C215 Study Guide - FINAL
Total Quality Management (TQM) Philosophy - ANS 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ANS Basic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is the
ability of the process to complete its necessities.
Six Sigma - ANS A disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest specification limit)
in any process - from manufacturing to transactional and from product to service.
Design Capacity - ANS The theoretical maximum output of a system in a given period under
ideal conditions.
Location Analysis - ANS proximity to customers, transportation, source of labor, community
attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
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, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
Line Processes - ANS A type of process used to produce a large volume of a standardized
product.
■ Limited customization and high volume
Batch Processes - ANS A type of process used to produce a small number of products in
groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - ANS A type of process used to make a one-at-a-time product exactly to
customer specifications.
■ Most custom and lowest volume
Continuous Processes - ANS A type of process that operates continually to produce a high
volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - ANS Longest task in the process.
Flexible Manufacturing System (FMS) - ANS A type of automated system that combines the
flexibility of intermittent operations with the efficiency of continuous operations.
Output/Input Control - ANS A technique for monitoring the flow of jobs between work
centers.
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, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
Value-Added - ANS The net increase created during the transformation of inputs into final
outputs.
Hybrid Layouts - ANS Layouts that combine characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - ANS Table that reflects opinions of managers with regard to the
importance of having any two departments close together.
Rectilinear Distance - ANS The shortest distance between two locations using north-south
and east-west movements.
From-To Matrix - ANS Table that gives the number of trips or units of product moved
between any pair of departments.
Block Plan - ANS Schematic showing the placement of resources in a facility.
Mean Observed Times - ANS The average of the observation times for each of the work
elements.
Normal Time - ANS The mean observed time multiplied by the performance rating factor by
the frequency of occurrence.
Standard Time - ANS The length of time it should take a qualified worker using appropriate
process and tools to complete a specific job, allowing time for personal fatigue and unavoidable
delays.
3
WGU C215 Study Guide - FINAL
Total Quality Management (TQM) Philosophy - ANS 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ANS Basic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is the
ability of the process to complete its necessities.
Six Sigma - ANS A disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest specification limit)
in any process - from manufacturing to transactional and from product to service.
Design Capacity - ANS The theoretical maximum output of a system in a given period under
ideal conditions.
Location Analysis - ANS proximity to customers, transportation, source of labor, community
attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
1
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
Line Processes - ANS A type of process used to produce a large volume of a standardized
product.
■ Limited customization and high volume
Batch Processes - ANS A type of process used to produce a small number of products in
groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - ANS A type of process used to make a one-at-a-time product exactly to
customer specifications.
■ Most custom and lowest volume
Continuous Processes - ANS A type of process that operates continually to produce a high
volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - ANS Longest task in the process.
Flexible Manufacturing System (FMS) - ANS A type of automated system that combines the
flexibility of intermittent operations with the efficiency of continuous operations.
Output/Input Control - ANS A technique for monitoring the flow of jobs between work
centers.
2
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
Value-Added - ANS The net increase created during the transformation of inputs into final
outputs.
Hybrid Layouts - ANS Layouts that combine characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - ANS Table that reflects opinions of managers with regard to the
importance of having any two departments close together.
Rectilinear Distance - ANS The shortest distance between two locations using north-south
and east-west movements.
From-To Matrix - ANS Table that gives the number of trips or units of product moved
between any pair of departments.
Block Plan - ANS Schematic showing the placement of resources in a facility.
Mean Observed Times - ANS The average of the observation times for each of the work
elements.
Normal Time - ANS The mean observed time multiplied by the performance rating factor by
the frequency of occurrence.
Standard Time - ANS The length of time it should take a qualified worker using appropriate
process and tools to complete a specific job, allowing time for personal fatigue and unavoidable
delays.
3
