©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
WGU C215 Operations Management Exam
Questions and Answers 100% Pass
Advertising revenue model - ANS Provides users with information on services and products
and provides an opportunity for suppliers to advertise
Affiliate revenue model - ANS Companies receive a referral fee for directing business to an
affiliate
Appraisal cost - ANS The cost associated with uncovering defects
Automated order entry systems - ANS A method using telephone models to send digital
orders to suppliers.
Backwards integration - ANS Owning or controlling sources of raw materials and
components.
Benchmarking - ANS Studying other companies business practices for comparison.
Bullwhip effect - ANS Inaccurate or distorted demand information created in the supply
chain.
Business to Business commerce - ANS Businesses buying and selling to other businesses.
1
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
Business to consumer commerce - ANS Businesses selling to individual consumers.
Cause and effect diagrams - ANS A chart that identifies potential causes of particular quality
problems.
Checklist - ANS A list of common defects and the number of observed occurrences of each.
Conformance to specifications - ANS how well a product or service meets the targets and
tolerances set by designers.
Continuous improvement - ANS A philosophy of never ending improvement.
Control charts - ANS Charts used to evaluate whether a process is operating within
expectations.
Crossdocking - ANS Eliminates storage and order picking functions of a distribution
warehouse.
Customer defined quality - ANS an integrated effort designed to improve quality
performance at every level of the organization.
Deming Prize - ANS Japanese award for companies to recognize efforts in quality
improvement.
Distribution management - ANS Responsible for the movement of material from the
manufacturer to the customer.
Distribution warehouse - ANS Used for short term storage, consolidation, and product
mixing.
2
WGU C215 Operations Management Exam
Questions and Answers 100% Pass
Advertising revenue model - ANS Provides users with information on services and products
and provides an opportunity for suppliers to advertise
Affiliate revenue model - ANS Companies receive a referral fee for directing business to an
affiliate
Appraisal cost - ANS The cost associated with uncovering defects
Automated order entry systems - ANS A method using telephone models to send digital
orders to suppliers.
Backwards integration - ANS Owning or controlling sources of raw materials and
components.
Benchmarking - ANS Studying other companies business practices for comparison.
Bullwhip effect - ANS Inaccurate or distorted demand information created in the supply
chain.
Business to Business commerce - ANS Businesses buying and selling to other businesses.
1
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
Business to consumer commerce - ANS Businesses selling to individual consumers.
Cause and effect diagrams - ANS A chart that identifies potential causes of particular quality
problems.
Checklist - ANS A list of common defects and the number of observed occurrences of each.
Conformance to specifications - ANS how well a product or service meets the targets and
tolerances set by designers.
Continuous improvement - ANS A philosophy of never ending improvement.
Control charts - ANS Charts used to evaluate whether a process is operating within
expectations.
Crossdocking - ANS Eliminates storage and order picking functions of a distribution
warehouse.
Customer defined quality - ANS an integrated effort designed to improve quality
performance at every level of the organization.
Deming Prize - ANS Japanese award for companies to recognize efforts in quality
improvement.
Distribution management - ANS Responsible for the movement of material from the
manufacturer to the customer.
Distribution warehouse - ANS Used for short term storage, consolidation, and product
mixing.
2
