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CompTIA A+ 220-1101 Practice Test Exam
Questions and Answers 100% Pass
B. Restart the printer's spooler
The print spooler is the software responsible for storing print jobs and sending them to the
printer. If the printer spooler has failed or has stopped, then none of the print jobs will be sent
to the printer. - Answer✔The printer in the accounting department has stopped all printing
processes. The print queue shows seven jobs in the queue waiting to be printed. Which of the
following would be the BEST next troubleshooting step?
A. Send a test job to the printer and move it to the top of the queue
B. Restart the printer's spooler
C. Install an updated version of the printer driver
D. Delete everything in the queue and resend the print jobs
A. Modify the BIOS to boot from the internal hard drive
The boot order is managed in the system BIOS, and one way to avoid the computer from
attempting to boot from an external storage device is to move the internal drive to have a
higher boot priority. - Answer✔7. A system administrator has connected an external USB drive
to a computer to transfer some documents. When booting the computer, the system tries to
boot from the external drive and gives an error message. Which of the following would be the
BEST way to prevent the USB drive from booting?
A. Modify the BIOS to boot from the internal hard drive
B. Modify the boot order in Windows Disk Management
C. Rebuild the MBR on the external hard drive
D. Disable the external drive in Device Manager
1
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C. Print driver is configured for PCL
The page description language configured in a printer driver must match the language on the
printer. If a device prints to a PostScript printer using Hewlett-Packard's PCL (Printer Command
Language), the output will appear garbled and unreadable. - Answer✔A user's print jobs to a
new multifunction printer produce pages of garbled text, but jobs from other users are printing
normally. Which of the following would be the MOST likely reason for this issue?
A. Printer driver specifies secured prints
B. Faulty network cable
C. Print driver is configured for PCL
D. Application is not authorized to print
B. Tone generator
A tone generator is used to produce an analog tone on the cable, and an inductive probe is
used to "listen" for the tone on the other end of the cable. - Answer✔A network connection in
a conference room was installed years ago, and there's no documentation for the cable run.
Connecting a device to the cable results in a successful Ethernet connection, so the other end of
the cable should terminate somewhere in the wiring closet. Which of these tools would be the
best choice to find the other end of the network connection?
A. Cable tester
B. Tone generator
C. Multimeter
D. Crimper
B. Faulty crimp on an Ethernet connector
Port flapping describes a network interface that constantly transitions between connected and
disconnected. This can sometimes be related to software or firmware, but is most likely
associated with a hardware issue. For example, a faulty cable or connector could cause
intermittent connectivity and create a flapping Ethernet port. - Answer✔A network
administrator has received a ticket complaining of port flapping on an Ethernet switch. Which
of the following would be the MOST likely reason for this issue?
A. Firewall rule is blocking traffic
2
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B. Faulty crimp on an Ethernet connector
C. Excessive jitter measurements
D. Duplex mismatch
D. Check for removable drives
If a USB (Universal Serial Bus) storage device is connected to a computer and the BIOS (Basic
Input/Output System) is checking USB devices before the primary storage drive, the "Operating
system not found" error could appear with some USB devices. To avoid this error, the boot
order in the BIOS can be changed, or the USB device can be disconnected during the boot
process and reconnected after the operating system has started. - Answer✔A user has powered
on their computer and received the message "Operating system not found." A check of the
system shows that the SATA drive cables are properly connected. Which of the following would
be the NEXT best troubleshooting step?
A. Boot to Safe Mode
B. Replace the boot drive
C. Restore from a known good backup
D. Check for removable drives
A. Power off the phone and contact support
A swollen battery indicates damage to the battery and could potentially be a fire hazard. The
phone should be powered down and the damaged battery should be removed by a trained
smartphone support technician. - Answer✔A user is having an issue with a smartphone battery
bulging and physically pushing the screen away from the phone. The rest of the phone appears
to be operating normally. Which of the following should be the BEST next troubleshooting step?
A. Power off the phone and contact support
B. Upgrade to the latest OS version
C. Replace the screen
D. Perform a factory reset
B. Inverter
3
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The inverter powers the CCFL (Cold Cathode Fluorescent Lamp) LCD (Liquid Crystal Display)
backlight, allowing you to easily view the pixels on the display. Most newer laptops will use LED
(Light Emitting Diode) backlights with existing DC (Direct Current) power and these LED lights
don't require an inverter. - Answer✔A client's laptop appears to boot normally, but nothing
ever appears on the LCD. After closer inspection, you notice the output is visible but it's too
faint to clearly see anything. What is the MOST likely cause of this issue?
A. Video card
B. Inverter
C. Video driver
D. Power adapter
B. Perform a hard drive diagnostic
Before making any changes, it would be useful to gather more information about this problem.
A hardware diagnostic would determine if the hard drive itself is working properly. If the hard
drive is operating normally, the troubleshooting process can then shift to the operating system
and software. - Answer✔A graphics designer is experiencing increasing delays when accessing
files on her hard drive. The user maintains a daily backup of all data on the drive. Which of
these would be the BEST next troubleshooting step for this issue?
A. Reinstall Windows
B. Perform a hard drive diagnostic
C. Restore from the daily backup
D. Boot to Safe Mode
A. Document archive
An optical disc such as a DVD-ROM (Digital Versatile Disc - Read Only Memory) has the
advantage of a relatively large storage area and the ability to write once and never worry about
an accidental deletion. The storage of documents and other files is a common use of optical
discs. - Answer✔Which of the following would be MOST likely found on an optical disc?
A. Document archive
B. Operating system boot files
C. RAID parity files
4
CompTIA A+ 220-1101 Practice Test Exam
Questions and Answers 100% Pass
B. Restart the printer's spooler
The print spooler is the software responsible for storing print jobs and sending them to the
printer. If the printer spooler has failed or has stopped, then none of the print jobs will be sent
to the printer. - Answer✔The printer in the accounting department has stopped all printing
processes. The print queue shows seven jobs in the queue waiting to be printed. Which of the
following would be the BEST next troubleshooting step?
A. Send a test job to the printer and move it to the top of the queue
B. Restart the printer's spooler
C. Install an updated version of the printer driver
D. Delete everything in the queue and resend the print jobs
A. Modify the BIOS to boot from the internal hard drive
The boot order is managed in the system BIOS, and one way to avoid the computer from
attempting to boot from an external storage device is to move the internal drive to have a
higher boot priority. - Answer✔7. A system administrator has connected an external USB drive
to a computer to transfer some documents. When booting the computer, the system tries to
boot from the external drive and gives an error message. Which of the following would be the
BEST way to prevent the USB drive from booting?
A. Modify the BIOS to boot from the internal hard drive
B. Modify the boot order in Windows Disk Management
C. Rebuild the MBR on the external hard drive
D. Disable the external drive in Device Manager
1
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
C. Print driver is configured for PCL
The page description language configured in a printer driver must match the language on the
printer. If a device prints to a PostScript printer using Hewlett-Packard's PCL (Printer Command
Language), the output will appear garbled and unreadable. - Answer✔A user's print jobs to a
new multifunction printer produce pages of garbled text, but jobs from other users are printing
normally. Which of the following would be the MOST likely reason for this issue?
A. Printer driver specifies secured prints
B. Faulty network cable
C. Print driver is configured for PCL
D. Application is not authorized to print
B. Tone generator
A tone generator is used to produce an analog tone on the cable, and an inductive probe is
used to "listen" for the tone on the other end of the cable. - Answer✔A network connection in
a conference room was installed years ago, and there's no documentation for the cable run.
Connecting a device to the cable results in a successful Ethernet connection, so the other end of
the cable should terminate somewhere in the wiring closet. Which of these tools would be the
best choice to find the other end of the network connection?
A. Cable tester
B. Tone generator
C. Multimeter
D. Crimper
B. Faulty crimp on an Ethernet connector
Port flapping describes a network interface that constantly transitions between connected and
disconnected. This can sometimes be related to software or firmware, but is most likely
associated with a hardware issue. For example, a faulty cable or connector could cause
intermittent connectivity and create a flapping Ethernet port. - Answer✔A network
administrator has received a ticket complaining of port flapping on an Ethernet switch. Which
of the following would be the MOST likely reason for this issue?
A. Firewall rule is blocking traffic
2
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B. Faulty crimp on an Ethernet connector
C. Excessive jitter measurements
D. Duplex mismatch
D. Check for removable drives
If a USB (Universal Serial Bus) storage device is connected to a computer and the BIOS (Basic
Input/Output System) is checking USB devices before the primary storage drive, the "Operating
system not found" error could appear with some USB devices. To avoid this error, the boot
order in the BIOS can be changed, or the USB device can be disconnected during the boot
process and reconnected after the operating system has started. - Answer✔A user has powered
on their computer and received the message "Operating system not found." A check of the
system shows that the SATA drive cables are properly connected. Which of the following would
be the NEXT best troubleshooting step?
A. Boot to Safe Mode
B. Replace the boot drive
C. Restore from a known good backup
D. Check for removable drives
A. Power off the phone and contact support
A swollen battery indicates damage to the battery and could potentially be a fire hazard. The
phone should be powered down and the damaged battery should be removed by a trained
smartphone support technician. - Answer✔A user is having an issue with a smartphone battery
bulging and physically pushing the screen away from the phone. The rest of the phone appears
to be operating normally. Which of the following should be the BEST next troubleshooting step?
A. Power off the phone and contact support
B. Upgrade to the latest OS version
C. Replace the screen
D. Perform a factory reset
B. Inverter
3
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
The inverter powers the CCFL (Cold Cathode Fluorescent Lamp) LCD (Liquid Crystal Display)
backlight, allowing you to easily view the pixels on the display. Most newer laptops will use LED
(Light Emitting Diode) backlights with existing DC (Direct Current) power and these LED lights
don't require an inverter. - Answer✔A client's laptop appears to boot normally, but nothing
ever appears on the LCD. After closer inspection, you notice the output is visible but it's too
faint to clearly see anything. What is the MOST likely cause of this issue?
A. Video card
B. Inverter
C. Video driver
D. Power adapter
B. Perform a hard drive diagnostic
Before making any changes, it would be useful to gather more information about this problem.
A hardware diagnostic would determine if the hard drive itself is working properly. If the hard
drive is operating normally, the troubleshooting process can then shift to the operating system
and software. - Answer✔A graphics designer is experiencing increasing delays when accessing
files on her hard drive. The user maintains a daily backup of all data on the drive. Which of
these would be the BEST next troubleshooting step for this issue?
A. Reinstall Windows
B. Perform a hard drive diagnostic
C. Restore from the daily backup
D. Boot to Safe Mode
A. Document archive
An optical disc such as a DVD-ROM (Digital Versatile Disc - Read Only Memory) has the
advantage of a relatively large storage area and the ability to write once and never worry about
an accidental deletion. The storage of documents and other files is a common use of optical
discs. - Answer✔Which of the following would be MOST likely found on an optical disc?
A. Document archive
B. Operating system boot files
C. RAID parity files
4
