BIGGBY COFFEE QUESTIONS WITH
CORRECT ANSWERS!!
PERC is not a ___ ___. It is a ___ practiced every ___ of every day. -
ANSWERsingle act; habit; moment
P in PERC - ANSWERPerception by customers that we respect their time and move
them as quickly as possible.
E in PERC - ANSWEREvery customer leaves the store in a better mood than when
the customer arrived.
R in PERC - ANSWERRecognize each customer as an individual.
C in PERC - ANSWERConsistently produce a high quality beverage.
PERC generally means... - ANSWER-the energetic, professional, and treat every
order as if it were race do...everything with a sense of urgency
-make eye contact, smile and be aggressively friendly...don't wait for the customer to
talk to you
-treat each customer as if he is your only concern...learn their names, drinks, and
stories
-never sacrifice the quality of product for Speed of service...follow the drink making
procedures, recipes and always use measurements
PERC — Cashier - ANSWERP: always be present at the pop to greet customers
immediately
E: with eye contact a smile and enthusiastic welcome
R: learn names and drinks and make informed upsells
C: ring up drinks on the cash register correctly
PERC — Shotpuller - ANSWERP: keep the coffee air pots full—customers should
not find empties
E: run laps every 15 minutes or more often if necessary customers will feel more
comfortable in a clean environment
R: acknowledge customers as they wait in line and encourage them in quick
conversations while you clean the lobby
C: use only fresh espresso shots
Dress Code: Hair - ANSWER-must be restrained if below shoulders
-beards mustaches and goatees must be short and trimmed
-sideburns must not extend past your lobes
-hair must be natural colors
, Dress Code: Jewlery/Makeup - ANSWER-a watch,wedding band, and stud earrings
are the only jewellery permitted
-a clear retainer may be worn to keep piercing open
-no false fingernails or nail polish
-natural makeup
-no obnoxious tattoos
PERC — Milksteamer - ANSWERP: actively engage each customer in conversation
—
E:it takes their mind off the wait and their worries
R: and demonstrate what we are interested in getting to know them making them feel
special
C: make sure the drink is perfectly presentable before serving with no spills perfect
whipped cream ect.
Essence of PERC - ANSWERMaking people happy
Mission Statement - ANSWERCreate one new Biggby fanatic per day per store who
actively promote us to others
Dress Code: Uniform - ANSWER-t-shirts maybe untucked dress shirts must be
tucked
-long sleeve solid color shirts may be worn under t-shirt
-well-fitting jean, black, khaki, capris or Bermuda shorts
-black or brown slip resistant shoes
-black or brown belt
-black socks
-any Biggby outerwear or headwear is allowed
-Black apron
FIFO - ANSWERFirst in first out
Things opened first will be used first
New things get placed behind older things
Cold foods - ANSWER34 to 40 degrees
Danger zone - ANSWER40 to 135 degrees
Hot foods - ANSWER135 to 165 degrees
Potentially dangerous foods - ANSWERMilk, cream cheese, meat, whipped cream,
soy milk, harvati
Food safety - ANSWER-do not prepare or store food near physical hazards including
dirt, hair, broken glass, Nails, Staples, or bits of packing materials
-do not use glasses or plastic cups to scoop ice, chips could fall into the ice and
injured a customer or fellow employee
-do not store any item that has a handle inside the container
CORRECT ANSWERS!!
PERC is not a ___ ___. It is a ___ practiced every ___ of every day. -
ANSWERsingle act; habit; moment
P in PERC - ANSWERPerception by customers that we respect their time and move
them as quickly as possible.
E in PERC - ANSWEREvery customer leaves the store in a better mood than when
the customer arrived.
R in PERC - ANSWERRecognize each customer as an individual.
C in PERC - ANSWERConsistently produce a high quality beverage.
PERC generally means... - ANSWER-the energetic, professional, and treat every
order as if it were race do...everything with a sense of urgency
-make eye contact, smile and be aggressively friendly...don't wait for the customer to
talk to you
-treat each customer as if he is your only concern...learn their names, drinks, and
stories
-never sacrifice the quality of product for Speed of service...follow the drink making
procedures, recipes and always use measurements
PERC — Cashier - ANSWERP: always be present at the pop to greet customers
immediately
E: with eye contact a smile and enthusiastic welcome
R: learn names and drinks and make informed upsells
C: ring up drinks on the cash register correctly
PERC — Shotpuller - ANSWERP: keep the coffee air pots full—customers should
not find empties
E: run laps every 15 minutes or more often if necessary customers will feel more
comfortable in a clean environment
R: acknowledge customers as they wait in line and encourage them in quick
conversations while you clean the lobby
C: use only fresh espresso shots
Dress Code: Hair - ANSWER-must be restrained if below shoulders
-beards mustaches and goatees must be short and trimmed
-sideburns must not extend past your lobes
-hair must be natural colors
, Dress Code: Jewlery/Makeup - ANSWER-a watch,wedding band, and stud earrings
are the only jewellery permitted
-a clear retainer may be worn to keep piercing open
-no false fingernails or nail polish
-natural makeup
-no obnoxious tattoos
PERC — Milksteamer - ANSWERP: actively engage each customer in conversation
—
E:it takes their mind off the wait and their worries
R: and demonstrate what we are interested in getting to know them making them feel
special
C: make sure the drink is perfectly presentable before serving with no spills perfect
whipped cream ect.
Essence of PERC - ANSWERMaking people happy
Mission Statement - ANSWERCreate one new Biggby fanatic per day per store who
actively promote us to others
Dress Code: Uniform - ANSWER-t-shirts maybe untucked dress shirts must be
tucked
-long sleeve solid color shirts may be worn under t-shirt
-well-fitting jean, black, khaki, capris or Bermuda shorts
-black or brown slip resistant shoes
-black or brown belt
-black socks
-any Biggby outerwear or headwear is allowed
-Black apron
FIFO - ANSWERFirst in first out
Things opened first will be used first
New things get placed behind older things
Cold foods - ANSWER34 to 40 degrees
Danger zone - ANSWER40 to 135 degrees
Hot foods - ANSWER135 to 165 degrees
Potentially dangerous foods - ANSWERMilk, cream cheese, meat, whipped cream,
soy milk, harvati
Food safety - ANSWER-do not prepare or store food near physical hazards including
dirt, hair, broken glass, Nails, Staples, or bits of packing materials
-do not use glasses or plastic cups to scoop ice, chips could fall into the ice and
injured a customer or fellow employee
-do not store any item that has a handle inside the container
