BIGGBY TRAINING PAGES 1-12 IN
WORKBOOK QUESTIONS &
ANSWERS(RATED A+)
What is P in PERC? - ANSWERPerception by customers that we respect their time
and move them as quickly as possible.
What is E in PERC? - ANSWEREvery customer leaves the store in a better mood
than when the customer arrived.
What do we use to clean tables and counters? - ANSWERWe use sani towels and
all purpose cleaner.
How strong should the red sanitizer concentration be? - ANSWER150-300ppm.
What is the pattern and rhyme for mopping? - ANSWERGo in a Z pattern and do 1,
2, 3 flip and 1, 2, 3 dip.
Lemonade is served with a _________________ and when a customer orders and
Iced Tea, the Cashier should ask: - ANSWERa slice of lemon, "Would you like that
with a slice of lemon?"
What is R in PERC? - ANSWERRecognize each customer as an individual.
What is C in PERC? - ANSWERConsistently produce a high quality beverage.
What activities require that you wash your hands? - ANSWEREvery time you cough
or sneeze, after handling cash, after handling trash, after touching hair or face, after
eating, or when your judgment tells you too.
How many sheets of paper towel is plenty? - ANSWER2 sheets
What does FIFO stand for? Why do we use it? - ANSWERFIFO stands for, 'first in,
first out,' We use it to ensure proper product rotation. We can make sure it happens
by doing it with all of our products.
Define, "Potentially hazardous food." Which potentially hazardous foods do we
carry? What can be done to prevent an outbreak of a food borne illness? -
ANSWERThis is food that is more susceptible to the microorganisms that cause food
borne illness. We carry milk, cream cheese, meat, whipped cream, soy milk, and
Havarti. To prevent food borne illness we don't prepare food next to physical
hazards, we don't use glass or plastic cups, and not putting outside food in our
fridge.
, When brewing Iced Tea, you run the brewing cycle twice with the same tea bags,
into the same_________. - ANSWERPitcher.
A batch of iced coffee is prepared by.... - ANSWERBrewing a pot of Biggby Best with
two scoops of beans and combining with 3 Super cups of ice.
What are the three priorities of the Shotpuller? - ANSWER1: Pull shots and to set up
drinks.
2: Brew Coffee.
3: Run laps/Maintain facility
How soon after the Cashier out a drink should the Shotpuller begin pulling shots and
setting up the drinks?
Why does the Cashier call out the drinks? - ANSWERImmediately
To communicate with the Shotpuller to begin pulling shots and setting up the drink.
How many seconds do usable shots pull in? - ANSWERDepending on the model,
either 14 to 20 seconds or 19 to 23 seconds.
Where do Shotpullers place the drink after is has been set up? - ANSWERThey set
the cup on the drink ticket and let the milk steamer know that it is all set.
Why do you think airpots are removed and closed immediately after brewing? -
ANSWERTo maintain temperature.
How often does a Shotpuller check the temperature and of the airpot coffee? -
ANSWEREvery three hours.
What temperature must it be at when brewed, and why is it important? -
ANSWER175 Degrees, because no one wants lukewarm coffee and it needs to stay
warm for 5 hours.
If there are multiple drinks on one ticket, in what order should the cups be set up? -
ANSWERThe first drink should be closest to the Milk Steamer and the ones following
should lead up to the Shotpuller.
Which drinks do not need to be stirred? - ANSWERHot drinks with only thin syrups.
When a drink is ready to go to the Milkstreamer for completion, what does the
Shotpuller say? - ANSWER"All set!"
If the Shotpuller leaves the machine to perform other tasks, what needs to be
communicated to the Milk steamer? - ANSWERHow to finish the drinks.
What should the Shotpuller be doing all the time? - ANSWERThe Shotpuller should
clean and restock all of the time.
WORKBOOK QUESTIONS &
ANSWERS(RATED A+)
What is P in PERC? - ANSWERPerception by customers that we respect their time
and move them as quickly as possible.
What is E in PERC? - ANSWEREvery customer leaves the store in a better mood
than when the customer arrived.
What do we use to clean tables and counters? - ANSWERWe use sani towels and
all purpose cleaner.
How strong should the red sanitizer concentration be? - ANSWER150-300ppm.
What is the pattern and rhyme for mopping? - ANSWERGo in a Z pattern and do 1,
2, 3 flip and 1, 2, 3 dip.
Lemonade is served with a _________________ and when a customer orders and
Iced Tea, the Cashier should ask: - ANSWERa slice of lemon, "Would you like that
with a slice of lemon?"
What is R in PERC? - ANSWERRecognize each customer as an individual.
What is C in PERC? - ANSWERConsistently produce a high quality beverage.
What activities require that you wash your hands? - ANSWEREvery time you cough
or sneeze, after handling cash, after handling trash, after touching hair or face, after
eating, or when your judgment tells you too.
How many sheets of paper towel is plenty? - ANSWER2 sheets
What does FIFO stand for? Why do we use it? - ANSWERFIFO stands for, 'first in,
first out,' We use it to ensure proper product rotation. We can make sure it happens
by doing it with all of our products.
Define, "Potentially hazardous food." Which potentially hazardous foods do we
carry? What can be done to prevent an outbreak of a food borne illness? -
ANSWERThis is food that is more susceptible to the microorganisms that cause food
borne illness. We carry milk, cream cheese, meat, whipped cream, soy milk, and
Havarti. To prevent food borne illness we don't prepare food next to physical
hazards, we don't use glass or plastic cups, and not putting outside food in our
fridge.
, When brewing Iced Tea, you run the brewing cycle twice with the same tea bags,
into the same_________. - ANSWERPitcher.
A batch of iced coffee is prepared by.... - ANSWERBrewing a pot of Biggby Best with
two scoops of beans and combining with 3 Super cups of ice.
What are the three priorities of the Shotpuller? - ANSWER1: Pull shots and to set up
drinks.
2: Brew Coffee.
3: Run laps/Maintain facility
How soon after the Cashier out a drink should the Shotpuller begin pulling shots and
setting up the drinks?
Why does the Cashier call out the drinks? - ANSWERImmediately
To communicate with the Shotpuller to begin pulling shots and setting up the drink.
How many seconds do usable shots pull in? - ANSWERDepending on the model,
either 14 to 20 seconds or 19 to 23 seconds.
Where do Shotpullers place the drink after is has been set up? - ANSWERThey set
the cup on the drink ticket and let the milk steamer know that it is all set.
Why do you think airpots are removed and closed immediately after brewing? -
ANSWERTo maintain temperature.
How often does a Shotpuller check the temperature and of the airpot coffee? -
ANSWEREvery three hours.
What temperature must it be at when brewed, and why is it important? -
ANSWER175 Degrees, because no one wants lukewarm coffee and it needs to stay
warm for 5 hours.
If there are multiple drinks on one ticket, in what order should the cups be set up? -
ANSWERThe first drink should be closest to the Milk Steamer and the ones following
should lead up to the Shotpuller.
Which drinks do not need to be stirred? - ANSWERHot drinks with only thin syrups.
When a drink is ready to go to the Milkstreamer for completion, what does the
Shotpuller say? - ANSWER"All set!"
If the Shotpuller leaves the machine to perform other tasks, what needs to be
communicated to the Milk steamer? - ANSWERHow to finish the drinks.
What should the Shotpuller be doing all the time? - ANSWERThe Shotpuller should
clean and restock all of the time.
