BIGGBY BARISTA TEST QUESTIONS &
ANSWERS 100% CORRECT!!
Select the correct version of P of PERC - ANSWERPerception by costumers that we
respect their time and move them as quickley as possible.
Select the correct version of E of PERC - ANSWEREvery customer leaves the store
in a better mood than when the customer arrived.
Select the correct version of R of PERC - ANSWERRecognize each customer as an
individual.
Select the correct version of C of PERC - ANSWERConsistently produce a high
quality beverage.
Select the correct version of the mission statement - ANSWERCreate one new
BIGGBY COFFEE fanatic per day, per store, who will actively promote us to others.
Which pair of procedures more directly affect P of PERC - ANSWERGreet
customers within 3 steps of the door; thank customers for their patience when
service is slow.
Which pair of procedures most directly affect E of PERC - ANSWERRun laps every
15 minutes; Use exact measurements when preparing drinks- don't guess.
Which pair of procedures most directly affect R of PERC - ANSWERLearn
customers names, drinks, and stories; Make suggestions to customers who don't
know what to order.
Which pair of procedures most directly affect C of PERC - ANSWERNever serve
lattes with more than 1/2 of foam; Use exact measurements when preparing drinks-
don't guess.
Select the correct version of our cultural values - ANSWERMake friends. Have fun.
Be yourself. Share great coffee.
Which of the following is NOT a part of our appearance and uniform policy -
ANSWERYou must wear white socks. (It's actually the opposite No white socks)😂
How and why do we wear an apron - ANSWEROver the neck, with seams facing in,
tied in the back; it keeps germs on our clothing off equipment and food.
Select the statement describing the benefits of staying in position and attending to
your priorities - ANSWERThese statements are all true
Select the correct version of the shotpullers first position priority - ANSWERPull
shots and set up drinks
, Select the correct version of the shotpullers second priority - ANSWERComplete and
serve toasted food, including beagles
Select the correct version of the shotpullers third position priority - ANSWERBrew
coffee and run laps
What does FIFO stand for? Which products do we use FIFO on? - ANSWERFirst in,
first out; all of our products.
What concentration should the sanitizer solution be (in ppm) and how long should
dishes be submerged? - ANSWER150/200 ppm and above; 1 minute
What is the five minute rule? - ANSWERAll products must be available w/the door
unlocked 5 minutes before open and until 5 minutes past close.
When a customer orders iced coffee, the in store cashier must ask if they want
cream of sugar - ANSWERTRUE
Define the term fair trade coffee, and which of our coffees are fair trade? -
ANSWERFarmers organized as cooperatives are paid fairly for their beans; black &
tan (50%), French roast, and Rwanda
Define the term 'organic coffee' and which of our coffees are organic? -
ANSWERCoffee that is grown without pesticides; Black & tan, french roast, and
Costa Rica
What are the two biggest enemies of coffee (that affect the freshness of the beans)?
- ANSWERMoisture and air
You can save time during the morning rush by grinding coffee ahead of time -
ANSWERFalse
What is the roast for BIGGBY best blend? - ANSWERMedium
What is the roast for our espresso blend? - ANSWERMedium
What is the roast for our french roast - ANSWERDark
Select the FALSE statement about the ways that the flavored coffee airpots are
marked to prevent mixing with varietal pots - ANSWERThe handle of the airpot is
marked with red tape
What does the shotpuller tell the milk steamer when the drink setup is complete -
ANSWER"All set"
What is crema composed of, and how does crema contribute to the flavor of
espresso - ANSWERCoffee oils and water; aftertaste and body
ANSWERS 100% CORRECT!!
Select the correct version of P of PERC - ANSWERPerception by costumers that we
respect their time and move them as quickley as possible.
Select the correct version of E of PERC - ANSWEREvery customer leaves the store
in a better mood than when the customer arrived.
Select the correct version of R of PERC - ANSWERRecognize each customer as an
individual.
Select the correct version of C of PERC - ANSWERConsistently produce a high
quality beverage.
Select the correct version of the mission statement - ANSWERCreate one new
BIGGBY COFFEE fanatic per day, per store, who will actively promote us to others.
Which pair of procedures more directly affect P of PERC - ANSWERGreet
customers within 3 steps of the door; thank customers for their patience when
service is slow.
Which pair of procedures most directly affect E of PERC - ANSWERRun laps every
15 minutes; Use exact measurements when preparing drinks- don't guess.
Which pair of procedures most directly affect R of PERC - ANSWERLearn
customers names, drinks, and stories; Make suggestions to customers who don't
know what to order.
Which pair of procedures most directly affect C of PERC - ANSWERNever serve
lattes with more than 1/2 of foam; Use exact measurements when preparing drinks-
don't guess.
Select the correct version of our cultural values - ANSWERMake friends. Have fun.
Be yourself. Share great coffee.
Which of the following is NOT a part of our appearance and uniform policy -
ANSWERYou must wear white socks. (It's actually the opposite No white socks)😂
How and why do we wear an apron - ANSWEROver the neck, with seams facing in,
tied in the back; it keeps germs on our clothing off equipment and food.
Select the statement describing the benefits of staying in position and attending to
your priorities - ANSWERThese statements are all true
Select the correct version of the shotpullers first position priority - ANSWERPull
shots and set up drinks
, Select the correct version of the shotpullers second priority - ANSWERComplete and
serve toasted food, including beagles
Select the correct version of the shotpullers third position priority - ANSWERBrew
coffee and run laps
What does FIFO stand for? Which products do we use FIFO on? - ANSWERFirst in,
first out; all of our products.
What concentration should the sanitizer solution be (in ppm) and how long should
dishes be submerged? - ANSWER150/200 ppm and above; 1 minute
What is the five minute rule? - ANSWERAll products must be available w/the door
unlocked 5 minutes before open and until 5 minutes past close.
When a customer orders iced coffee, the in store cashier must ask if they want
cream of sugar - ANSWERTRUE
Define the term fair trade coffee, and which of our coffees are fair trade? -
ANSWERFarmers organized as cooperatives are paid fairly for their beans; black &
tan (50%), French roast, and Rwanda
Define the term 'organic coffee' and which of our coffees are organic? -
ANSWERCoffee that is grown without pesticides; Black & tan, french roast, and
Costa Rica
What are the two biggest enemies of coffee (that affect the freshness of the beans)?
- ANSWERMoisture and air
You can save time during the morning rush by grinding coffee ahead of time -
ANSWERFalse
What is the roast for BIGGBY best blend? - ANSWERMedium
What is the roast for our espresso blend? - ANSWERMedium
What is the roast for our french roast - ANSWERDark
Select the FALSE statement about the ways that the flavored coffee airpots are
marked to prevent mixing with varietal pots - ANSWERThe handle of the airpot is
marked with red tape
What does the shotpuller tell the milk steamer when the drink setup is complete -
ANSWER"All set"
What is crema composed of, and how does crema contribute to the flavor of
espresso - ANSWERCoffee oils and water; aftertaste and body
