BIGGBY TEST REVIEW QUESTIONS &
ANSWERS(GRADED A+)
1. select the correct version of P of PERC - ANSWERb. Perception by customers
that we respect their time and move them as quickly as possible
2. select the correct version of E of PERC - ANSWERa. every customer leaves the
store in a better mood than when the customer arrived
3. select the correct version of R of PERC - ANSWERd. recognize each customer as
an individual
4. select the correct version C of PERC - ANSWERc. consistently produce a high
quality beverage
5. select the correct version of the Mission Statement - ANSWERe. create one new
BIGGBY COFFEE fanatic per day, per store, who will promote us to others
6. which pair of procedures more directly affect P of PERC - ANSWERd. greet
customers within 3 steps of the door; Thank customers for their patience when
service is slow
7. which pair of procedures most directly affect E of PERC - ANSWERc. run laps
every 15 minutes; Engage customers with energy, excitement, and enthusiasm
8. which pair of procedure most directly affect R of PERC - ANSWERe. learn
customers' names, drinks, and stories; Make suggestions to customers who don't
know what to order
9. which pair of procedures most directly affect C of PERC - ANSWERa. never serve
lattes with more than 1/2" of foam; use exact measurements when preparing drinks -
don't guess
10. select the correct version of our Cultural Values - ANSWERe. Make Friends.
Have Fun. Be Yourself. Share Great Coffee.
11. which of the following is NOT a part of our Appearance and Uniform Policy -
ANSWERb. you must wear white socks
17. define the term Fair Trade Coffee, and which of our coffees are Fair Trade -
ANSWERd. farmers organized as cooperatives are paid fairly for their beans ; Black
& Tan (50%), French Roast, and Rwanda
18. define the term 'organic coffee' and which of our coffees are organic -
ANSWERb. coffee that is grown without pesticides; Black & Tan (50%), French
Roast, and Costa Rica
, 19. what are the two biggest enemies of coffee (that affect the freshness of the
beans) - ANSWERd. moisture and air
12. how and why do we wear an apron - ANSWERd. over the neck, with seams
facing in, tied in the back; it keeps germs on our clothes off of equipment & food
13. what does FIFO stand for? Which products do we use FIFO on - ANSWERc. first
in, First out; all of our products
14. what concentration should the sanitizer solution be (in ppm) and how long should
dishes be submerged - ANSWERb. 150/200 ppm and above; 1 minute
15. what is the Five Minute Rule - ANSWERc. all products must be available w/ the
door unlocked 5 minutes before open and until five minutes past
16. when a customer orders Iced Coffee, the store Cashier must ask if they want
cream or sugar - ANSWERa. true
20. you can save time during the morning rush by grinding coffee ahead of time. T/F
- ANSWERb. false
21. what is the roast for BIGGBY Best Blend - ANSWERb. medium
22. what is the roast for our Espresso Blend - ANSWERb. medium
23. what is the roast for our French Roast - ANSWERd. dark
24. select the FALSE statement about the ways that the flavored coffee airpots are
marked to prevent mixing with varietal pots - ANSWERc. the handle of the airpot is
marked with red tape
25. select the statement describing the benefits of staying in position and attending
to your priorities - ANSWERd. these statements are all true
26. select the correct version of the Shotpuller's First Position Priority - ANSWERa.
pull shots and set up drinks
27. select the correct version of the Shotpuller's Second Position Priority -
ANSWERa. complete and serve toasted food, including Bragels
28. select the correct version of the Shotpuller's Third Position Priority - ANSWERc.
brew Coffee and Run Laps
36. which syrups go into a Butter Bear? a Teddy Bear? - ANSWERd. caramel and
butterscotch / caramel and white chocolate
37. select the correct version of the Milksteamer's First Position Priority - ANSWERd.
steam milk, prepare and serve drinks
ANSWERS(GRADED A+)
1. select the correct version of P of PERC - ANSWERb. Perception by customers
that we respect their time and move them as quickly as possible
2. select the correct version of E of PERC - ANSWERa. every customer leaves the
store in a better mood than when the customer arrived
3. select the correct version of R of PERC - ANSWERd. recognize each customer as
an individual
4. select the correct version C of PERC - ANSWERc. consistently produce a high
quality beverage
5. select the correct version of the Mission Statement - ANSWERe. create one new
BIGGBY COFFEE fanatic per day, per store, who will promote us to others
6. which pair of procedures more directly affect P of PERC - ANSWERd. greet
customers within 3 steps of the door; Thank customers for their patience when
service is slow
7. which pair of procedures most directly affect E of PERC - ANSWERc. run laps
every 15 minutes; Engage customers with energy, excitement, and enthusiasm
8. which pair of procedure most directly affect R of PERC - ANSWERe. learn
customers' names, drinks, and stories; Make suggestions to customers who don't
know what to order
9. which pair of procedures most directly affect C of PERC - ANSWERa. never serve
lattes with more than 1/2" of foam; use exact measurements when preparing drinks -
don't guess
10. select the correct version of our Cultural Values - ANSWERe. Make Friends.
Have Fun. Be Yourself. Share Great Coffee.
11. which of the following is NOT a part of our Appearance and Uniform Policy -
ANSWERb. you must wear white socks
17. define the term Fair Trade Coffee, and which of our coffees are Fair Trade -
ANSWERd. farmers organized as cooperatives are paid fairly for their beans ; Black
& Tan (50%), French Roast, and Rwanda
18. define the term 'organic coffee' and which of our coffees are organic -
ANSWERb. coffee that is grown without pesticides; Black & Tan (50%), French
Roast, and Costa Rica
, 19. what are the two biggest enemies of coffee (that affect the freshness of the
beans) - ANSWERd. moisture and air
12. how and why do we wear an apron - ANSWERd. over the neck, with seams
facing in, tied in the back; it keeps germs on our clothes off of equipment & food
13. what does FIFO stand for? Which products do we use FIFO on - ANSWERc. first
in, First out; all of our products
14. what concentration should the sanitizer solution be (in ppm) and how long should
dishes be submerged - ANSWERb. 150/200 ppm and above; 1 minute
15. what is the Five Minute Rule - ANSWERc. all products must be available w/ the
door unlocked 5 minutes before open and until five minutes past
16. when a customer orders Iced Coffee, the store Cashier must ask if they want
cream or sugar - ANSWERa. true
20. you can save time during the morning rush by grinding coffee ahead of time. T/F
- ANSWERb. false
21. what is the roast for BIGGBY Best Blend - ANSWERb. medium
22. what is the roast for our Espresso Blend - ANSWERb. medium
23. what is the roast for our French Roast - ANSWERd. dark
24. select the FALSE statement about the ways that the flavored coffee airpots are
marked to prevent mixing with varietal pots - ANSWERc. the handle of the airpot is
marked with red tape
25. select the statement describing the benefits of staying in position and attending
to your priorities - ANSWERd. these statements are all true
26. select the correct version of the Shotpuller's First Position Priority - ANSWERa.
pull shots and set up drinks
27. select the correct version of the Shotpuller's Second Position Priority -
ANSWERa. complete and serve toasted food, including Bragels
28. select the correct version of the Shotpuller's Third Position Priority - ANSWERc.
brew Coffee and Run Laps
36. which syrups go into a Butter Bear? a Teddy Bear? - ANSWERd. caramel and
butterscotch / caramel and white chocolate
37. select the correct version of the Milksteamer's First Position Priority - ANSWERd.
steam milk, prepare and serve drinks
