BIGGBY TRAINING EXAM QUESTIONS
WITH CORRECT ANSWERS
PERC - Correct Answers -Perception by customers that we respect their time and move
them as quickly as possible
Every customer leaves the store in a better mood than when the customer arrived
Recognize each customer as an individual
Consistently produce a high quality beverage
Mission Statement - Correct Answers -Create one new Biggby Coffee fanatic per day,
per store, who will actively promote us to others
Cultural Values - Correct Answers -Make Friends
Have Fun
Be yourself
Share Great Coffee
Temperature of Cold Foods - Correct Answers -34-40 degrees
Medium-Dark Roast Coffees - Correct Answers -Black & Tan
Costa Rica
Mocha Java
Rwanda
Dark Roast Coffee - Correct Answers -French Roast
Fair Trade Definition - Correct Answers -coffee that was bought at a fair price from
farmers that are organized into co-ops
Fair Trade Offerings - Correct Answers -French Roast
Rwanda
Black & Tan
Organic Definition - Correct Answers -coffee that has been certified as organic was
grown without use of herbicides or pesticides
, Organic Offerings - Correct Answers -French Roast
Costa Rica
Black & Tan
Temperature of Hot Foods - Correct Answers -135-165 degrees
Sanitizer Solution litmus test - Correct Answers -150-200 parts per million
Position Priorities - Correct Answers -Shotpuller
Milksteamer
Cashier
Shots must be pulled between ________________? - Correct Answers -19 and 23
seconds
What to do with shots that have set for longer than 30 seconds? - Correct Answers -
throw them away
Espresso - Correct Answers -(shotpuller-only drink)
Pull shot directly into 10oz cup.
Do NOT use shot glasses
Americano - Correct Answers -(shotpuller-only drink)
Water with espresso shot on TOP
Red Eye - Correct Answers -(shotpuller-only drink)
Black Coffee, Biggby Best unless requested otherwise, with espresso shot on TOP
Hot Tea - Correct Answers -(shotpuller-only drink)
A cup, a tea sachet, and hot water from brewer
Iced Steamer - Correct Answers -Iced version of a Steamer
Milk and flavor stirred over ice
Magic Milk - Correct Answers -Available only in 16oz or tall
Iced steamer for kids under 10 years old
Kid chooses flavor with whipped cream and sprinkles
Iced Coffee - Correct Answers -Biggby Best chilled over ice
Cold Brew - Correct Answers -Iced coffee that is brewed without hot water
Smooth texture and rich flavor
More caffeine per ounce than regular iced coffee
Iced Tea - Correct Answers -Tea over ice
with or without lemon
WITH CORRECT ANSWERS
PERC - Correct Answers -Perception by customers that we respect their time and move
them as quickly as possible
Every customer leaves the store in a better mood than when the customer arrived
Recognize each customer as an individual
Consistently produce a high quality beverage
Mission Statement - Correct Answers -Create one new Biggby Coffee fanatic per day,
per store, who will actively promote us to others
Cultural Values - Correct Answers -Make Friends
Have Fun
Be yourself
Share Great Coffee
Temperature of Cold Foods - Correct Answers -34-40 degrees
Medium-Dark Roast Coffees - Correct Answers -Black & Tan
Costa Rica
Mocha Java
Rwanda
Dark Roast Coffee - Correct Answers -French Roast
Fair Trade Definition - Correct Answers -coffee that was bought at a fair price from
farmers that are organized into co-ops
Fair Trade Offerings - Correct Answers -French Roast
Rwanda
Black & Tan
Organic Definition - Correct Answers -coffee that has been certified as organic was
grown without use of herbicides or pesticides
, Organic Offerings - Correct Answers -French Roast
Costa Rica
Black & Tan
Temperature of Hot Foods - Correct Answers -135-165 degrees
Sanitizer Solution litmus test - Correct Answers -150-200 parts per million
Position Priorities - Correct Answers -Shotpuller
Milksteamer
Cashier
Shots must be pulled between ________________? - Correct Answers -19 and 23
seconds
What to do with shots that have set for longer than 30 seconds? - Correct Answers -
throw them away
Espresso - Correct Answers -(shotpuller-only drink)
Pull shot directly into 10oz cup.
Do NOT use shot glasses
Americano - Correct Answers -(shotpuller-only drink)
Water with espresso shot on TOP
Red Eye - Correct Answers -(shotpuller-only drink)
Black Coffee, Biggby Best unless requested otherwise, with espresso shot on TOP
Hot Tea - Correct Answers -(shotpuller-only drink)
A cup, a tea sachet, and hot water from brewer
Iced Steamer - Correct Answers -Iced version of a Steamer
Milk and flavor stirred over ice
Magic Milk - Correct Answers -Available only in 16oz or tall
Iced steamer for kids under 10 years old
Kid chooses flavor with whipped cream and sprinkles
Iced Coffee - Correct Answers -Biggby Best chilled over ice
Cold Brew - Correct Answers -Iced coffee that is brewed without hot water
Smooth texture and rich flavor
More caffeine per ounce than regular iced coffee
Iced Tea - Correct Answers -Tea over ice
with or without lemon
