,ADB1602 Assignment 2 (COMPLETE
GUIDELINE) Semester 1 2025
MULTIPLE CHOICE,ASSURED EXCELLENCE
All the components of the communication process are
illustrated in this scenario. Describe and explain the
communication process with regard to the scenario above.
Question 2 (15) 2. A communication channel is the medium
through which a message is conveyed from a sender to a
recipient. Explain the different types of communication
mediums. 3 Question 3 (20) 3.1 Any form of written
communication goes through many steps. Discuss the eight
steps of the written communication process. (8) 3.2 List the
guidelines for an oral representation. (7) 3.3 List five (5) reasons
why a report is used. (5) Question 4 (20) The business letter
remains a very effective, popular, and important medium of
communication. You are the office manager of Soshanguve
Electronics (Pty) Ltd. You received a complaint from Mr Mpofu,
the manager of the local store. He is complaining about the
poor quality of the laptops you supplied with his last order.
Write a reply to his complaint indicating what steps you are
going take to correct this matter. The letter should be in the
format of a business letter.
Question 1 (15 Marks):
Describe and explain the communication
, process with regard to the scenario above.
The communication process consists of several key components
that help ensure a message is successfully delivered and
understood. In the given scenario, the communication process
can be described as follows:
1. Sender: The person who initiates the message. In the
scenario, the sender is Mr Mpofu, who raises a complaint.
2. Message: The information the sender wants to convey.
Here, it is the complaint about the poor quality of laptops.
3. Encoding: The process of turning the message into words
or actions. Mr Mpofu encodes his dissatisfaction into a
formal written complaint.
4. Channel/Medium: The method through which the
message is sent. In this case, it is a written letter or email.
5. Receiver: The person to whom the message is addressed.
The office manager of Soshanguve Electronics is the
receiver.
6. Decoding: The process of interpreting the message. The
office manager reads and understands Mr Mpofu's
complaint.
7. Feedback: The response from the receiver. A business
letter replying to the complaint is sent.
GUIDELINE) Semester 1 2025
MULTIPLE CHOICE,ASSURED EXCELLENCE
All the components of the communication process are
illustrated in this scenario. Describe and explain the
communication process with regard to the scenario above.
Question 2 (15) 2. A communication channel is the medium
through which a message is conveyed from a sender to a
recipient. Explain the different types of communication
mediums. 3 Question 3 (20) 3.1 Any form of written
communication goes through many steps. Discuss the eight
steps of the written communication process. (8) 3.2 List the
guidelines for an oral representation. (7) 3.3 List five (5) reasons
why a report is used. (5) Question 4 (20) The business letter
remains a very effective, popular, and important medium of
communication. You are the office manager of Soshanguve
Electronics (Pty) Ltd. You received a complaint from Mr Mpofu,
the manager of the local store. He is complaining about the
poor quality of the laptops you supplied with his last order.
Write a reply to his complaint indicating what steps you are
going take to correct this matter. The letter should be in the
format of a business letter.
Question 1 (15 Marks):
Describe and explain the communication
, process with regard to the scenario above.
The communication process consists of several key components
that help ensure a message is successfully delivered and
understood. In the given scenario, the communication process
can be described as follows:
1. Sender: The person who initiates the message. In the
scenario, the sender is Mr Mpofu, who raises a complaint.
2. Message: The information the sender wants to convey.
Here, it is the complaint about the poor quality of laptops.
3. Encoding: The process of turning the message into words
or actions. Mr Mpofu encodes his dissatisfaction into a
formal written complaint.
4. Channel/Medium: The method through which the
message is sent. In this case, it is a written letter or email.
5. Receiver: The person to whom the message is addressed.
The office manager of Soshanguve Electronics is the
receiver.
6. Decoding: The process of interpreting the message. The
office manager reads and understands Mr Mpofu's
complaint.
7. Feedback: The response from the receiver. A business
letter replying to the complaint is sent.
