GENESYS CLOUD QUALITY MANAGEMENT TEST PAPER
2025 QUESTIONS WITH ANSWERS RATED A+
✔✔Automatically creates the specified number of evaluations per time period for each
agent listed in the matching criteria. Select the number of evaluations per time period,
the time zone, evaluation form to use, specify the connected time and one or multiple
evaluators. Genesys Cloud assigns evaluations evenly among the selected evaluators.
A. Create Evaluations by Evaluator
B. Create evaluations by agents
C. Create Evaluations by Interactions
D. Create calibration evaluations - ✔✔B. Create evaluations by agents
✔✔Automatically creates the specified number of evaluations per time period for each
evaluator specified in the policy. You can specify a form, one or multiple evaluators,
when to assign evaluations, and the number of evaluations per time interval that the
policy assigns to the selected quality evaluators.
A. Create Evaluations by Evaluator
B. Create evaluations by agents
C. Create Evaluations by Interactions
D. Create calibration evaluations - ✔✔A. Create Evaluations by Evaluator
✔✔Automatically creates an evaluation for every matching interaction. You can specify
a form and one or multiple evaluators. If multiple evaluators are specified, they will each
be assigned the same set of interactions to evaluate.
A. Create Evaluations by Evaluator
B. Create evaluations by agents
C. Create Evaluations by Interactions
D. Create calibration evaluations - ✔✔C. Create Evaluations by Interactions
✔✔If you set specific users, specific work teams, specific queues, or specific wrap up
codes in the Matching criteria, they result as a ___.
A. general
B. specific
C. match
D. positive - ✔✔C. match
✔✔The ___ enables quality managers to create a policy to automatically export
recordings of any media type, screen recordings, attachments, and metadata in bulk
and store them in a configured AWS S3 bucket. It also enables quality managers to
explicitly invoke the bulk export recording API, to export a specified set of recordings.
, A. Verint Recording App
B. AWS recording bulk actions integration
C. Genesys Interaction Recording
D. Genesys Cloud CX Recorder API - ✔✔B. AWS recording bulk actions integration
✔✔You cannot schedule to release the evaluation to the agent for more than ___ days
in the future.
A. 30
B. 45
C. 60 - ✔✔B. 45
✔✔Genesys Cloud does not currently support images, GIFs, or stickers in messaging
recorded transcripts
True or False? - ✔✔True
✔✔A ___ ___ temporarily stops the recording to exclude sensitive information such as a
credit card number.
A. insecure pause
B. secure pause
C. masked pause
D. secure mask - ✔✔B. secure pause
✔✔You can create a maximum of __ evaluations to an agent within a 24-hour interval.
Genesys Cloud displays a message if you reach the daily limit and you try to manually
create an evaluation on the interaction page.
A. 50
B. 100
C. 20
D. 15 - ✔✔A. 50
✔✔In case of the quality evaluation score metric, if an evaluator rescores the metric
after __ days, Genesys Cloud ignores the rescore and does not adjust the gamification
points.
A. 4
B. 5
C. 6
D. 7 - ✔✔C. 6
✔✔When you rescore an evaluation, the original score disappears.
2025 QUESTIONS WITH ANSWERS RATED A+
✔✔Automatically creates the specified number of evaluations per time period for each
agent listed in the matching criteria. Select the number of evaluations per time period,
the time zone, evaluation form to use, specify the connected time and one or multiple
evaluators. Genesys Cloud assigns evaluations evenly among the selected evaluators.
A. Create Evaluations by Evaluator
B. Create evaluations by agents
C. Create Evaluations by Interactions
D. Create calibration evaluations - ✔✔B. Create evaluations by agents
✔✔Automatically creates the specified number of evaluations per time period for each
evaluator specified in the policy. You can specify a form, one or multiple evaluators,
when to assign evaluations, and the number of evaluations per time interval that the
policy assigns to the selected quality evaluators.
A. Create Evaluations by Evaluator
B. Create evaluations by agents
C. Create Evaluations by Interactions
D. Create calibration evaluations - ✔✔A. Create Evaluations by Evaluator
✔✔Automatically creates an evaluation for every matching interaction. You can specify
a form and one or multiple evaluators. If multiple evaluators are specified, they will each
be assigned the same set of interactions to evaluate.
A. Create Evaluations by Evaluator
B. Create evaluations by agents
C. Create Evaluations by Interactions
D. Create calibration evaluations - ✔✔C. Create Evaluations by Interactions
✔✔If you set specific users, specific work teams, specific queues, or specific wrap up
codes in the Matching criteria, they result as a ___.
A. general
B. specific
C. match
D. positive - ✔✔C. match
✔✔The ___ enables quality managers to create a policy to automatically export
recordings of any media type, screen recordings, attachments, and metadata in bulk
and store them in a configured AWS S3 bucket. It also enables quality managers to
explicitly invoke the bulk export recording API, to export a specified set of recordings.
, A. Verint Recording App
B. AWS recording bulk actions integration
C. Genesys Interaction Recording
D. Genesys Cloud CX Recorder API - ✔✔B. AWS recording bulk actions integration
✔✔You cannot schedule to release the evaluation to the agent for more than ___ days
in the future.
A. 30
B. 45
C. 60 - ✔✔B. 45
✔✔Genesys Cloud does not currently support images, GIFs, or stickers in messaging
recorded transcripts
True or False? - ✔✔True
✔✔A ___ ___ temporarily stops the recording to exclude sensitive information such as a
credit card number.
A. insecure pause
B. secure pause
C. masked pause
D. secure mask - ✔✔B. secure pause
✔✔You can create a maximum of __ evaluations to an agent within a 24-hour interval.
Genesys Cloud displays a message if you reach the daily limit and you try to manually
create an evaluation on the interaction page.
A. 50
B. 100
C. 20
D. 15 - ✔✔A. 50
✔✔In case of the quality evaluation score metric, if an evaluator rescores the metric
after __ days, Genesys Cloud ignores the rescore and does not adjust the gamification
points.
A. 4
B. 5
C. 6
D. 7 - ✔✔C. 6
✔✔When you rescore an evaluation, the original score disappears.
