Hospitality and Tourism Final Exam Study Questions and Accurate Answers (100% Correct).

Hospitality and Tourism Final Exam Study Questions and Accurate Answers (100% Correct). Which economic condition typically occurs during a popular vacation destination's off-season? A. Increase in tourism B. Lower interest rates C. Higher unemployment D. Decrease in tax rates Higher Unemployment How does a high level of inflation affect the hospitality and tourism industry? A. Tourists have more money to spend. B. Tourists' purchasing power decreases. C. Hospitality and tourism businesses hire more employees. D. Hospitality and tourism businesses typically lower their prices. Tourists have more money to spend. Why it is important for a hotel to consider overstays when it develops an occupancy forecast? A. It decreases the number of rooms available for walk-ins. B. It affects the hotel's ability to forecast under stays. C. It increases the number of rooms available for sale. D. It affects the hotel's ability to book meeting space. It affects the hotel's ability to forecast under stays. Which is an infrequent factor that can affect the reservation forecast of a hotel? A. Blocked rooms for groups B. Facility remodeling activities C. Percentage of walk-in guests D. Percentage of no-show guests Facility remodeling activities What do most hotels take into consideration when forecasting reservations? A. Check-in delays B. Vacancy percentages C. Accommodation styles D. Expected cancellations Expected cancellations What do travel agents consider when forecasting travel markets? A. Personal opinions B. Distribution channels C. Previous demand data D. Geographic information Previous demand data Which is primary reason why a motel manager forecasts the facility's occupancy rates? A. To understand the motel's market share B. To research new market segments C. To predict competitors' activities D. To estimate the motel's staff on-site To estimate the motel's staff on-site Why do tour companies often analyze previous demand data to forecast travel markets? A. To plan package tours B. To attract new customers C. To develop group price lists D. To develop relationships with travel agencies To plan package tours Which is a primary reason why many hospitality businesses rotate their employees' work schedules? A. So the managers can delegate work activities B. So the employees can get to know each other C. So the business can lower its payroll expenses D. So the business does not need to hire more managers So the employees can get to know each other If 250 hotel rooms need to be cleaned, and it takes 30 minutes to clean each room, how many labor hours should the hotel include in the housekeeping budget? A. 140 B. 135 C. 130 D. 125 125 If a housekeeping employee can clean 12 rooms in an eight-hour shift, and the hotel expects 108 departures, how many full-time employees will the hotel need to schedule for the day? A. 11 B. 9 C. 7 D. 6 9 Thursday night, the Macon Hotel has 132 rooms occupied. What does the number of occupied rooms represent? A. The room ratio B. The house count C. The total number of hotel rooms D. The percentage of unavailable rooms The house count A tour company schedules Janna and Michael to work four-hour shifts on Friday, Saturday, and Sunday to help cover the busiest time on those days. Which type of schedule are Janna and Michael working? A. Exempt B. Cyclical C. Part-time D. Frictional Part-Time Why might a lodging facility be able to schedule fewer front-desk agents during its peak check out hours? A. It has an automated check-out system. B. It relies on unskilled labor to handle billing. C. It has more rooms than nearby competitors. D. It uses a split-shift schedule to cover its needs. It has an automated check-out system. Which lodging facility is most likely to need higher staffing requirements? A. A 50-unit economy motel B. A large, full-service convention hotel C. An upscale, 15-room bed and breakfast inn D. A lakeside campground with several campsites A large, full-service convention hotel How does a high level of inflation affect the hospitality and tourism industry? A. Tourists have more money to spend. B. Tourists' purchasing power decreases. C. Hospitality and tourism businesses hire more employees. D. Hospitality and tourism businesses typically lower their prices. Tourists' purchasing power decreases. Which is an example of an intrinsic factor that often motivates individuals' travel choices? A. Safety needs B. Social reasons C. Cultural values D. Family expectations Safety Needs What should travel agents be able to explain to their clients who will be traveling to different parts of the world? A. Time zones B. Import laws C. Local ordinances D. Zip code systems Time Zones What is a primary factor that contributes to land pollution at tourist destinations? A. Improper waste disposal B. Airline fuel emissions C. Water-level changes D. Smoke-stack filters Improper waste disposal Which advertising medium should a tour operator use to reach selective local audiences at low costs? A. Regional newspaper B. National television C. Direct mail D. Radio Radio What is an important component of a hospitality business's positioning strategy? A. Business plan B. SWOT analysis C. Diversification portfolio D. Unique selling proposition Unique selling proposition Which type of advertising is a resort using when it sends a postcard to its former guests? A. Specialty B. Direct mail C. Out-of-home D. Mass advertising Direct mail What must a convention hotel salesperson often need to do to obtain a contract for a large business conference? A. Provide a demonstration B. Ignore complaints C. Answer objections D. Ask for referrals Answer Objections What form of promotion occurs when a property offers a chance to win free lodging for one night? A. Sales promotion B. Public relations C. Personal selling D. Product placement Sales promotion What is an important aspect of selling hospitality and tourism services? A. Obtaining testimonials B. Explaining product benefits C. Encouraging word-of-mouth promotion D. Focusing on competitors' weaknesses Explaining product benefits How is a motel positioning itself when it emphasizes a good value and low rates? A. By price B. By quality C. By location D. By amenities By price How is an amusement park positioning a new roller coaster ride when it focuses on the ride's physical characteristics? A. Attributes B. Quality C. Status D. Value Attributes What is the foundation of a unique selling proposition for a hospitality and tourism business? A. Differentiation B. Standardization C. Customization D. Saturation Differentiation Which is an expectation of all hospitality and tourism customers? A. To achieve self-actualization needs B. To be treated with respect by employees C. To obtain adequate sleeping accommodations D. To pay the minimal amount for goods and services To be treated with respect by employees What is a primary characteristic of quality service in the hospitality industry? A. Ensures a business's financial success B. Provides guests with entertainment C. Satisfies employees' basic needs D. Exceeds customers' expectations Exceeds Customer's expectations Why are "critical moments" during customer interactions important to a hospitality business? A. During these critical moments, employees gather information about the business. B. During these critical moments, customers form impressions about the business. C. During these critical moments, managers establish policies that guide business activities. D. During these critical moments, employees receive necessary training to perform their jobs. During these critical moments, customers form impressions about the business. A hotel lobby has loose electrical wires coming out of a wall. Which type of hazard does this situation exemplify? A. Precautionary B. Chemical C. Biological D. Safety Safety Who is responsible for implementing the laws required to operate a hospitality or tourism business? A. The courts B. Employees C. Management D. The government Management Premier Resort takes proper precautions to dispose of the toxic cleaning chemicals that it uses on the property so they do not contaminate the water or soil. How is the resort exhibiting social responsibility? A. It is following consumer-protection laws. B. It is protecting the natural environment. C. It is following travel security regulations. D. It is honoring workers' labor rights. It is protecting the natura