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Exam (elaborations)

Exam 2 Fundamentals Nursing

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acute illness correct answerA sudden illness / abrupt / LESS than 6 months Chronic Illness correct answeran on-going illness / LONGER than 6 months / just managing symptoms / periods of good and bad Health correct answerCOMPLETE well-being Health Promotion Model correct answerDirected at increasing a patient's level of well-being health protection correct answerBehavior motivated by a desire to actively avoid illness, detect it early, or maintain functioning within its constraints. INTENTIONAL Maslow Hierarchy of Needs correct answer1. Physiological 2. Safety 3. Love/Belonging 4. Esteem 5. Self Actualization primary prevention correct answerseatbelt, vaccines, preventative secondary prevention correct answerroutine exams, mammogram, blood sugar tertiary prevention correct answeractions taken to contain damage once a disease or disability has progressed beyond its early stages - walker Suchman's Stages of Illness correct answerStage 1: Symptom experience: Believe something is wrong Stage 2: Assumption of the sick role: Accepts the sick role and seeks confirmation Stage 3: Medical care contact: Seeks advice of a health professional Stage 4: Dependent client role: Becomes dependent on the professional for help Stage 5: Recovery or rehabilitation: Relinquish the dependent role, Resume former roles and responsibilities Hypotonic correct answermore fluid less particles cells swell Hypertonic correct answermore particles LESS fluid Diffusion correct answerhigher to lower osmosis correct answermovement of h2o cations correct answer+ charged ions crutches correct answershould be 6 inches away from tip of toes hand grip by hip 1.5-2 below axilla 30 degree elbow angle 4 point gait correct answer1: 1 crutch 2: opposite foot 3: other crutch 4: other foot nothing moves together (partial weight bearing) 3 point gait correct answer1: move two crutches and bad leg together 2: move good foot (none weight bearing) 2 point gait correct answer1: move on crutch and opposite food together 2: move other crutch and other foot together cane correct answerCane on STRONG side move 3-6 inches cane and foot same time walker correct answer ROM passive correct answersomeone has to move the patient FULLY ROM Assistive correct answerpatient needs SOME help ROM active correct answer performed by patient plan of care for a hip fracture ? correct answer manslows health model pneumonia after a cold/cough correct answer acute illness what disease has the most emotional / behavior response? correct answerchronic disease what supplement enhances flow in gall bladder, liver, spleen, stomach ? correct answermilk thistle this stimu

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Max the Customer Sales Experience
An iShowroomPro feature that allows you to quickly capture customer information is correct
answer License Scanner When there is a wait time for your customer during the F&I process,
what can you do to respect the customers time? correct answer Let customers what to expect
in terms of next steps and time needed What is the suggested timing for following up after
delivery? correct answer24 hours and 72 hours after delivery When using SUVPS to fine tune
your vehicle presentation, what buying motivation does the "P" represent? correct answer
NOT Personalization In the "Initiate Relationship" step, which of the following strategies
leverages the fact that people are primarily visual? correct answer Video Platforms Which of
the following is NOT a guideline for the CS process step "Discover Needs"? correct answer
Confirm interest in a service contract In the "Confirm Agreement" step, which of the following is
NOT a key CS Action? correct answer NOT 'Do not attempt to add items to paperwork not
agreed to' The __________ Page tabs provide a way for you to show your customer a wealth of
targeted vehicle information on your tablet. correct answer Model It is important to complete
your ________ Profile in iShowroom PRO, including a profession head shot. correct answer
Consultant Which of the following features is better shown with an OS+ Video rather than
demonstrating during the test drive or at delivery? correct answer LaneSense Lane Departure
Warning Which of the following features is better shown with an OS+ Video rather than
demonstrating during the test drive or delivery? correct answer Full-speed Forward Collision
Warning Which tool offers a way to expand on a features function and illustrate the benefit
your customer is looking for? correct answer OS+ Videos Which of the following
iShowroomPro features can be used to engage the customer during the "Maintain
Relationship" step? correct answer My Journey Begins A tablet based needs assessment
does NOT include: correct answer Dealership information Which of the following is a Key CX
Action for delivering the vehicle? correct answer Demonstrate/help operate safety technology
at delivery

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