SOCIAL WORK EXAM PREP
ADMINISTRATION KEY CONCEPTS
QUESTIONS AND ANSWERS
The executive director of an agency is visited by a SWKR who expresses various
complaints about the agency. The executive director address this by:
a. Initiating a series of meetings with staff to address the complaints
b. Listening carefully and re-direct the social worker to their immediate supervisor
c. Suggest that the social worker write a letter of complaint to their immediate
supervisor
d. Requesting a joint meeting with the executive director, social worker, and
immediate supervisor - ANSWER-Listening carefully and re-direct the social worker
to their immediate supervisor
The MOST effective method to make sure you have future funding in an agency is
to:
a. Write proposals to large foundations
b. Make broad based efforts directed at attracting many small contributions
c. Concentrate on attracting a few large private contributions
d. Sonase a concert - ANSWER-Make broad based efforts directed at attracting
many small contributions
Tension is rising among staff in the social work department. Administrators suspect
the tension is a a result of increasing caseloads and chaotic working conditions.
There are no immediate solutions to these problems. To ease the situation, the
administrator might FIRST:
a. Send a memo reflecting the administration's awareness of the problems
b. Meet with employees to gather more information about their concerns and
recommendations
c. Do nothing since discussing the issue would raise expectations
d. Consider monetary and educational alternatives to limit negative feelings -
ANSWER-Meet with employees to gather more information about their concerns and
recommendations
A change in policy that affects scheduling, time-off, and compensatory time, began in
your agency. The staff is upset by rumors about the changes, and they are not sure
what the implications will be. The administrator believes that the changes will not
have any substantial effect on the staff. As an administrator you would:
a. Distribute a written summary of the changes
b. Discuss the important matter at the weekly supervisory conference
c. Distribute a summary to staff and wait for questions from the staff
d. Convene a meeting of the staff immediately to discuss the policy changes, the
effect on workers, and seek feedback - ANSWER-Convene a meeting of the staff
immediately to discuss the policy changes, the effect on workers, and seek feedback
A manger is asked to write a grant proposal that could fund several needed services.
What should the social work manager do a FIRST?
ADMINISTRATION KEY CONCEPTS
QUESTIONS AND ANSWERS
The executive director of an agency is visited by a SWKR who expresses various
complaints about the agency. The executive director address this by:
a. Initiating a series of meetings with staff to address the complaints
b. Listening carefully and re-direct the social worker to their immediate supervisor
c. Suggest that the social worker write a letter of complaint to their immediate
supervisor
d. Requesting a joint meeting with the executive director, social worker, and
immediate supervisor - ANSWER-Listening carefully and re-direct the social worker
to their immediate supervisor
The MOST effective method to make sure you have future funding in an agency is
to:
a. Write proposals to large foundations
b. Make broad based efforts directed at attracting many small contributions
c. Concentrate on attracting a few large private contributions
d. Sonase a concert - ANSWER-Make broad based efforts directed at attracting
many small contributions
Tension is rising among staff in the social work department. Administrators suspect
the tension is a a result of increasing caseloads and chaotic working conditions.
There are no immediate solutions to these problems. To ease the situation, the
administrator might FIRST:
a. Send a memo reflecting the administration's awareness of the problems
b. Meet with employees to gather more information about their concerns and
recommendations
c. Do nothing since discussing the issue would raise expectations
d. Consider monetary and educational alternatives to limit negative feelings -
ANSWER-Meet with employees to gather more information about their concerns and
recommendations
A change in policy that affects scheduling, time-off, and compensatory time, began in
your agency. The staff is upset by rumors about the changes, and they are not sure
what the implications will be. The administrator believes that the changes will not
have any substantial effect on the staff. As an administrator you would:
a. Distribute a written summary of the changes
b. Discuss the important matter at the weekly supervisory conference
c. Distribute a summary to staff and wait for questions from the staff
d. Convene a meeting of the staff immediately to discuss the policy changes, the
effect on workers, and seek feedback - ANSWER-Convene a meeting of the staff
immediately to discuss the policy changes, the effect on workers, and seek feedback
A manger is asked to write a grant proposal that could fund several needed services.
What should the social work manager do a FIRST?
