1 | Page
c215: Pre-Assessment Questions and Correct Answers/
Latest Update / Already Graded
Which definition used for quality evaluates how well a product performs its
intended function?
a. Psychological criteria
b. Fitness for use
c. Value for price paid
d. Support services
Ans: b
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
a. Statistical quality control charts
b. Fitness quality for use
c. 14 points for quality improvement
d. Product design quality
Ans: c
Which total quality management (TQM) process consists of 13 published
standards and guidelines?
a. ISO 9000
b. ISO 9001
c. ISO 1400
d. ISO 9002
© 2025/ 2026 | ® All rights reserved
, 2 | Page
Ans: a
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like
to measure the number of defects and observe the number of occurrences to
isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
a. Checklist
b. Flowchart
c. Scatter diagram
d. Control chart
Ans: a
Which quality control tool should be used to monitor the current status or end
result of a process?
a. Scatter diagram
b. Flowchart
c. Checklist
d. Control chart
Ans: d
Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process?
© 2025/ 2026 | ® All rights reserved
, 3 | Page
a. Baseline for managing quality process; investment in preventative costs;
budgeting
b. Reward employees; motivate staff performance; manage operations planned
changes
c. Review and recommend product changes; satisfy customer needs; open
communication
d. Enhance competition; understand consumer preferences; maintain
communication with operations
Ans: d
What is the common theme in total quality management (TQM) across all
functions in an organization?
a. To ensure profit from product changes
b. To enhance management software
c. To satisfy customer needs
d. To reward people rather than teams
Ans: c
Which concept of variation measures the central tendency of a set of data?
a. Mean
b. Variable
c. Standard deviation
d. Range
Ans: a
© 2025/ 2026 | ® All rights reserved
c215: Pre-Assessment Questions and Correct Answers/
Latest Update / Already Graded
Which definition used for quality evaluates how well a product performs its
intended function?
a. Psychological criteria
b. Fitness for use
c. Value for price paid
d. Support services
Ans: b
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
a. Statistical quality control charts
b. Fitness quality for use
c. 14 points for quality improvement
d. Product design quality
Ans: c
Which total quality management (TQM) process consists of 13 published
standards and guidelines?
a. ISO 9000
b. ISO 9001
c. ISO 1400
d. ISO 9002
© 2025/ 2026 | ® All rights reserved
, 2 | Page
Ans: a
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like
to measure the number of defects and observe the number of occurrences to
isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
a. Checklist
b. Flowchart
c. Scatter diagram
d. Control chart
Ans: a
Which quality control tool should be used to monitor the current status or end
result of a process?
a. Scatter diagram
b. Flowchart
c. Checklist
d. Control chart
Ans: d
Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process?
© 2025/ 2026 | ® All rights reserved
, 3 | Page
a. Baseline for managing quality process; investment in preventative costs;
budgeting
b. Reward employees; motivate staff performance; manage operations planned
changes
c. Review and recommend product changes; satisfy customer needs; open
communication
d. Enhance competition; understand consumer preferences; maintain
communication with operations
Ans: d
What is the common theme in total quality management (TQM) across all
functions in an organization?
a. To ensure profit from product changes
b. To enhance management software
c. To satisfy customer needs
d. To reward people rather than teams
Ans: c
Which concept of variation measures the central tendency of a set of data?
a. Mean
b. Variable
c. Standard deviation
d. Range
Ans: a
© 2025/ 2026 | ® All rights reserved
