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01. A user's Windows desktop continuously crashes during boot. A technician runs the following
command in safe mode and then reboots the desktop: c:\Windows\system32> sfc /scannow
Which of the following BEST describes why the technician ran this command?
a) The user's profile is damaged.
b) The system files are corrupted.
c) The hard drive needs to be defragmented.
d) The system needs to have a restore performed. Correct answer-b) The system files are
corrupted.
02. A user calls the IT help desk and explains that all the data on the user's computer is encrypted.
The user also indicates that a pop-up message on the screen is asking for payment in Bitcoins to
unlock the encrypted data.
The user's computer is MOST likely infected with which of the following?
a) Botnet
b) Spyware
c) Ransomware
d) Rootkit Correct answer-c) Ransomware
03. A user reports being unable to access the Internet or use wireless headphones on a mobile
device. The technician confirms the headphones properly connect to another device.
Which of the following should the technician do to solve the issue?
a) Turn off airplane mode.
b) Connect to a different service set identifier.
c) Test the battery on the device.
d) Disable near-field communication. Correct answer-a) Turn off airplane mode.