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WGU C215 Operations Management Questions and
Correct Answers/ Latest Update / Already Graded
Advertising revenue model
Ans: Provides users with information on services and products and provides an
opportunity for suppliers to advertise
Affiliate revenue model
Ans: Companies receive a referral fee for directing business to an affiliate
Appraisal cost
Ans: The cost associated with uncovering defects
Automated order entry systems
Ans: A method using telephone models to send digital orders to suppliers.
Backwards integration
Ans: Owning or controlling sources of raw materials and components.
Benchmarking
Ans: Studying other companies business practices for comparison.
Bullwhip effect
Ans: Inaccurate or distorted demand information created in the supply chain.
Business to Business commerce
© 2025/ 2026 | ® All rights reserved
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Ans: Businesses buying and selling to other businesses.
Business to consumer commerce
Ans: Businesses selling to individual consumers.
Cause and effect diagrams
Ans: A chart that identifies potential causes of particular quality problems.
Checklist
Ans: A list of common defects and the number of observed occurrences of
each.
Conformance to specifications
Ans: how well a product or service meets the targets and tolerances set by
designers.
Continuous improvement
Ans: A philosophy of never ending improvement.
Control charts
Ans: Charts used to evaluate whether a process is operating within
expectations.
Crossdocking
Ans: Eliminates storage and order picking functions of a distribution warehouse.
Customer defined quality
© 2025/ 2026 | ® All rights reserved
, 3 | Page
Ans: an integrated effort designed to improve quality performance at every level
of the organization.
Deming Prize
Ans: Japanese award for companies to recognize efforts in quality improvement.
Distribution management
Ans: Responsible for the movement of material from the manufacturer to the
customer.
Distribution warehouse
Ans: Used for short term storage, consolidation, and product mixing.
Distributor crossdocking
Ans: the receiving and consolidating of inbound products from different vendors
into a multi-SKU pallet.
E-commerce
Ans: Using the internet and web to do business.
E-distributors
Ans: Independently owned net marketplaces having catalogs representing
thousands of suppliers and designed for spot purchases.
E-purchasing
Ans: Companies that connect onlone MRO suppliers to businesses that pay fees
to join the market, usually for long term contractual purchasing.
© 2025/ 2026 | ® All rights reserved
WGU C215 Operations Management Questions and
Correct Answers/ Latest Update / Already Graded
Advertising revenue model
Ans: Provides users with information on services and products and provides an
opportunity for suppliers to advertise
Affiliate revenue model
Ans: Companies receive a referral fee for directing business to an affiliate
Appraisal cost
Ans: The cost associated with uncovering defects
Automated order entry systems
Ans: A method using telephone models to send digital orders to suppliers.
Backwards integration
Ans: Owning or controlling sources of raw materials and components.
Benchmarking
Ans: Studying other companies business practices for comparison.
Bullwhip effect
Ans: Inaccurate or distorted demand information created in the supply chain.
Business to Business commerce
© 2025/ 2026 | ® All rights reserved
, 2 | Page
Ans: Businesses buying and selling to other businesses.
Business to consumer commerce
Ans: Businesses selling to individual consumers.
Cause and effect diagrams
Ans: A chart that identifies potential causes of particular quality problems.
Checklist
Ans: A list of common defects and the number of observed occurrences of
each.
Conformance to specifications
Ans: how well a product or service meets the targets and tolerances set by
designers.
Continuous improvement
Ans: A philosophy of never ending improvement.
Control charts
Ans: Charts used to evaluate whether a process is operating within
expectations.
Crossdocking
Ans: Eliminates storage and order picking functions of a distribution warehouse.
Customer defined quality
© 2025/ 2026 | ® All rights reserved
, 3 | Page
Ans: an integrated effort designed to improve quality performance at every level
of the organization.
Deming Prize
Ans: Japanese award for companies to recognize efforts in quality improvement.
Distribution management
Ans: Responsible for the movement of material from the manufacturer to the
customer.
Distribution warehouse
Ans: Used for short term storage, consolidation, and product mixing.
Distributor crossdocking
Ans: the receiving and consolidating of inbound products from different vendors
into a multi-SKU pallet.
E-commerce
Ans: Using the internet and web to do business.
E-distributors
Ans: Independently owned net marketplaces having catalogs representing
thousands of suppliers and designed for spot purchases.
E-purchasing
Ans: Companies that connect onlone MRO suppliers to businesses that pay fees
to join the market, usually for long term contractual purchasing.
© 2025/ 2026 | ® All rights reserved
