ANSWER ALL QUESTIONS IN THIS SECTION
QUESTION 1
Database Management System (DBMS) - ANSWER-A system for managing data
that allows the user to store, retrieve, and analyze information. contains patient
information, specimen information, etc.
Operating System (OS) - ANSWER-System software that provides an interface
between the user or application program and the computer hardware.
Ex - windows, mac,etc.
LIS Hardware - ANSWER-computers, networking equipment ( printers, barcode
scanners, etc.) and peripheral components
LIS Regulations - ANSWER-regulated and inspected by CAP, CMS, office of
Civil Rights (OCR) for HIPPA, Joint Commission and COLA for CLIA '88
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LIS Long term costs - ANSWER-ongoing development and maintenance,
instrument interface costs and implementation time is taken into consideration
when selecting LIS
LIS Selection Factors - ANSWER-consider future of lab when selecting
(expansion, test variety, etc.)
functionality (regulatory compliance is key!) backend technology
having support throughout the LIS
Vendor Characteristics - record of past performance, does it fit within lab vision
support -systems for technical support (response time, escalation, etc.)
price - consider full set of costs - license, annual maintenance, hardware, 3rd part
software, etc
Difficult Employee - ANSWER-someone who doesn't do what you need at the
appropriate time
Johnson's Theory - ANSWER-performance = motivation x understanding x ability
x opportunity
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Maslow's Hierarchy of Needs - ANSWER-(level 1) Physiological Needs, (level 2)
Safety and Security, (level 3) Relationships, Love and Affection, (level 4) Self
Esteem, (level 5) Self
Actualization
Herzberg's Two-Factor Theory - ANSWER-proposed that work satisfaction and
dissatisfaction arise from two different
factors - work satisfaction from so-called motivating factors and work
dissatisfaction from so-called hygiene factors
budget - ANSWER-detailed plan on how resources will be acquired and utilized
during a specific time period
statistics budget - ANSWER-focuses on patient volume and need assumptions used
in other budgets
profit and loss statement - ANSWER-An itemized financial statement of the
income and expenses of a company's
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operations. Provides budgeted profit
contribution margin - fixed costs = budgeted profit
variance analysis - ANSWER-realized values are compared with budgeted values
to help control operations.
profit variance - ANSWER-actual profit - static/budgeted profit
revenue variance - ANSWER-actual revenue - static/budgeted revenues
cost variance - ANSWER-static/budgeted costs - actual costs volume variance -
ANSWER-flexible revenues - static
budgeted revenues
return on investment - ANSWER-can be $ or %
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