4/26/25, 4:48 PM CPP Practice Exam Questions 2025| (MULTIPLE CHOICES) AND (RATIONALES) QUESTION AND ANSWERS 100% CORR…
CPP Practice Exam Questions 2025| (MULTIPLE
CHOICES) AND (RATIONALES) QUESTION AND
ANSWERS 100% CORRECT 2025
Save
Terms in this set (55)
Patrons at airports Curbside check-ins.
typically fall into one of
several categories,
EXCEPT:
a. Business.
b. Leisure travelers.
c. Curbside check-ins.
d. Employees.
The emphasis for Service
Certified Parking
Professionals serving the
restaurant and hospitality
industry is on:
a. Speed.
b. Convenience.
c. Efficiency.
d. Service.
https://quizlet.com/1036057945/cpp-practice-exam-questions-2025-multiple-choices-and-rationales-question-and-answers-100-correct-2025-flas… 1/22
,4/26/25, 4:48 PM CPP Practice Exam Questions 2025| (MULTIPLE CHOICES) AND (RATIONALES) QUESTION AND ANSWERS 100% CORR…
Advantages of booting Best Solution for clearing a parking space
include all of the
following, EXCEPT:
a. More direct control
over the process than
towing; this is helpful
where the booting entity
has made an error.
b. Best solution for
clearing a parking space.
c. The opportunity to
collect a boot removal
fee.
d. Vehicle remains in
place; this is more
convenient for the
violator.
An advantage of an The ease of handling exceptions to fees and the
attended self-park is? rules and regulations of the facility
a. Improved revenue
control over an
automated system.
b. Fewer errors in cash
transactions.
c. Ease of handling
exceptions to fees and
the rules and regulations
of the facility.
d. Can quickly be
transformed into a valet
operation.
https://quizlet.com/1036057945/cpp-practice-exam-questions-2025-multiple-choices-and-rationales-question-and-answers-100-correct-2025-flas… 2/22
, 4/26/25, 4:48 PM CPP Practice Exam Questions 2025| (MULTIPLE CHOICES) AND (RATIONALES) QUESTION AND ANSWERS 100% CORR…
As a manager, what is the Listen to the complaint and gather information.
first action to take when a
customer presents a
complaint?
a. Ensure that the
customer understands
your opinion of the
complaint.
b. Show the customer the
mistake that he or she has
made.
c. Listen to the complaint
and gather information.
d. Tell the customer to do
whatever he or she thinks
is right.
A facility manager will Trains employees to deal with complaints.
best help employees to
deal with customer
complaints if the
manager does what?
a. Handles every
complaint personally.
b. Requires employees to
take the complaints in
writing.
c. Trains employees to
deal with complaints.
d. Insists that employees
resolve customer
complaints without
bothering the manager.
https://quizlet.com/1036057945/cpp-practice-exam-questions-2025-multiple-choices-and-rationales-question-and-answers-100-correct-2025-flas… 3/22
CPP Practice Exam Questions 2025| (MULTIPLE
CHOICES) AND (RATIONALES) QUESTION AND
ANSWERS 100% CORRECT 2025
Save
Terms in this set (55)
Patrons at airports Curbside check-ins.
typically fall into one of
several categories,
EXCEPT:
a. Business.
b. Leisure travelers.
c. Curbside check-ins.
d. Employees.
The emphasis for Service
Certified Parking
Professionals serving the
restaurant and hospitality
industry is on:
a. Speed.
b. Convenience.
c. Efficiency.
d. Service.
https://quizlet.com/1036057945/cpp-practice-exam-questions-2025-multiple-choices-and-rationales-question-and-answers-100-correct-2025-flas… 1/22
,4/26/25, 4:48 PM CPP Practice Exam Questions 2025| (MULTIPLE CHOICES) AND (RATIONALES) QUESTION AND ANSWERS 100% CORR…
Advantages of booting Best Solution for clearing a parking space
include all of the
following, EXCEPT:
a. More direct control
over the process than
towing; this is helpful
where the booting entity
has made an error.
b. Best solution for
clearing a parking space.
c. The opportunity to
collect a boot removal
fee.
d. Vehicle remains in
place; this is more
convenient for the
violator.
An advantage of an The ease of handling exceptions to fees and the
attended self-park is? rules and regulations of the facility
a. Improved revenue
control over an
automated system.
b. Fewer errors in cash
transactions.
c. Ease of handling
exceptions to fees and
the rules and regulations
of the facility.
d. Can quickly be
transformed into a valet
operation.
https://quizlet.com/1036057945/cpp-practice-exam-questions-2025-multiple-choices-and-rationales-question-and-answers-100-correct-2025-flas… 2/22
, 4/26/25, 4:48 PM CPP Practice Exam Questions 2025| (MULTIPLE CHOICES) AND (RATIONALES) QUESTION AND ANSWERS 100% CORR…
As a manager, what is the Listen to the complaint and gather information.
first action to take when a
customer presents a
complaint?
a. Ensure that the
customer understands
your opinion of the
complaint.
b. Show the customer the
mistake that he or she has
made.
c. Listen to the complaint
and gather information.
d. Tell the customer to do
whatever he or she thinks
is right.
A facility manager will Trains employees to deal with complaints.
best help employees to
deal with customer
complaints if the
manager does what?
a. Handles every
complaint personally.
b. Requires employees to
take the complaints in
writing.
c. Trains employees to
deal with complaints.
d. Insists that employees
resolve customer
complaints without
bothering the manager.
https://quizlet.com/1036057945/cpp-practice-exam-questions-2025-multiple-choices-and-rationales-question-and-answers-100-correct-2025-flas… 3/22
