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With e-mail it is difficult to capture dimensions of emotional expressions that are present only in
facial expressions and with body language. For example, Jane sent her boss an e-mail suggesting
that she begin a performance review to see whether Jane was ready for a raise. Her boss replied
angrily in an e-mail that Jane was out of line and that she would give her a performance review
at the same time as other employees. Face-to-face communication may have helped Jane avoid
upsetting her boss by: allowing her to subtly try out the idea of a performance review and
evaluate her boss's body language before suggesting she was ready for a raise
Socially defined expectations of a person in a given social position are referred to as:
social roles
Séamus wears a suit and tie to departmental meetings all afternoon, but changes into a t-shirt and
shorts to watch the football match with friends at the local dive later that night. To sociologists,
when Séamus decides to dress down to go to the pub, he is not merely getting comfortable. They
would say that Séamus is engaging in____________. impression management
Which of the following would NOT be a case in which both focused and unfocused interaction
are likely to occur? an individual watching TV alone
,According to the textbook, interactional vandalism, such as when men on the street call out to
and follow women, is likely to have the effect of: supporting status positions
When Jane arrived at the party, her friend Alyssa came over immediately to say hello. According
to Erving Goffman, this is an example of: focused interaction
The exchange of information about human emotion through facial expressions, gestures, and
movements of the body is called: nonverbal communication
While grocery shopping, you run into your sociology professor. This creates an awkward
interaction because you are not used to seeing her outside of class and you are not sure how to
behave. The interaction is awkward because it violated your: audience segregation
According to Charles Darwin, basic human emotional expressions: are the same in all
human beings
Two people are standing together in an elevator, but they do not speak to each other or look each
other in the eye. Erving Goffman called this type of interaction: civil inattention
, In modern societies large-scale social institutions are organized by __________, which allows
for the precise timing of activities. clock-time
Savanna and Jeanne are two friends that have just run into each other at the deli counter in the
grocery store. They are intently discussing an upcoming canoe trip, while also stepping out of the
way of other customers who are checking prices on cheese and cold cuts. Goffman refers to the
discussion between these two friends as a(n)___________, and their reaction to other customers
as _________. encounter; unfocused interaction
According to Erving Goffman, one of the reasons it is important to study subtle day-to-day
interactions is because: we can learn a great deal about ourselves as human beings
In the chapter "Society as Theater", Rigney introduces us to Turner's theory on the drama of
social conflict. Turner explains that historical drams seem to pass through four phases. What
statement best describes what happens in phase 2? If social order is not restored following
the violation of norms, a crisis develops
The McDonaldization of society refers to: the increased uniformity and rationality of
society due to automation