TEST BANK l#
Operations and Supply Chain Management, 16th
l# l# l# l# l#
l# Edition l#
l# by F. Robert Jacobs and Richard Chase
l# l# l# l# l# l#
Chapters 1 - 22 | Complete
l# l# l# l# l#
, TABLE OF CONTENTS l# l#
Chapter l#1: l#Introduction
Chapter l#2: l#Strategy
Chapter l#3: l#Design l#of l#Products l#and
l#Services l# Chapter l#4: l#Projects
Chapter l#5: l#Strategic l#Capacity
l#Management l# Chapter l#6: l#Learning
l#Curves
Chapter l#7: l#Manufacturing l#Processes
l # Chapter l#8: l#Facility l#Layout
Chapter l#9: l#Service l#Processes
Chapter l#10: l#Waiting l#Line l#Analysis l#and
l#Simulation l# Chapter l#11: l#Process l#Design l#and
Analysis
l#
Chapter l#12: l#Quality l#Management
l# Chapter l#13: l#Statistical l#Quality
l# Control l # Chapter l#14: l#Lean l#Supply
l#Chains
Chapter l#15: l#Logistics l#and l#Distribution
l#Management l # Chapter l#16: l#Global l#Sourcing
l#and l#Procurement l# Chapter l#17: l#The l#Internet
l#of l#Things l#and l#ERP l# l# Chapter l#18:
Forecasting
l#
,Chapter l#19: l#Sales l#and l#Operations
Planning
l# l# Chapter l#20: l#Inventory
Management
l#
Chapter l#21: l#Material l#Requirements l#Planning
l # Chapter l#22: l#Workcenter l#Scheduling
, Chapter 01 l#
Efficiency l#means l#doing l#the l#right l#things l#to l#create l#the l#most l#value l#for l#the l#company.
FALSE
Efficiency l#means l#doing l#something l#at l#the l#lowest l#possible l#cost.
1. Effectiveness l#means l#doing l#the l#right l#things l#to l#create l#the l#most l#value l#for l#the l#company.
TRUE
Effectiveness l#means l#doing l#the l#right l#things l#to l#create l#the l#most l#value l#for l#the l#company.
AACSB: l#Analytical l#Thinking
Blooms:
l#Remember
l # Difficulty: l#1
l#Easy
Learning l#Objective: l#01-04 l#Evaluate l#the l#efficiency
l#of l#a l#firm. l # Topic: l#Efficiency,
l#Effectiveness, l#and l#Value
2. A l#doctor l#completes l#a l#surgical l#procedure l#on l#a l#patient l#without l#error. l#The l#patient l#dies l#anyway. l#In
l#operations l#management l#terms, l#we l # could l#refer l#to l#this l#doctor l#as l#being l#efficient l#but l#not l#effective.
TRUE
Efficiency l#means l#doing l#something l#at l#the l#lowest l#possible l#cost. l#Effectiveness l#means l#doing l#the l#right l#things l#to
l#create l#the l#most l#value. l#The l # doctor l#performed l#the l#surgery l#without l#error. l#Because l#the l#patient l#died, l#no
l#value l#was l#created.
AACSB: l#Analytical l#Thinking
Blooms:
l#Analyze
l # Difficulty: l#2
l#Medium
Learning l#Objective: l#01-04 l#Evaluate l#the l#efficiency
l#of l#a l#firm. l # Topic: l#Efficiency,
l#Effectiveness, l#and l#Value
3. A l#worker l#can l#be l#efficient l#without l#being l#effective.
TRUE
Efficiency l#means l#doing l#something l#at l#the l#lowest l#possible l#cost. l#Effectiveness l#means l#doing l#the l#right l#things l#to
l#create l#the l#most l#value. l # These l#are l#different l#things.
AACSB: l#Analytical
l# Thinking
l# Blooms:
l # Understand
l # Difficulty: l#2
l#Medium
Learning l#Objective: l#01-04 l#Evaluate l#the l#efficiency
l#of l#a l#firm. l # Topic: l#Efficiency,
l#Effectiveness, l#and l#Value
Operations and Supply Chain Management, 16th
l# l# l# l# l#
l# Edition l#
l# by F. Robert Jacobs and Richard Chase
l# l# l# l# l# l#
Chapters 1 - 22 | Complete
l# l# l# l# l#
, TABLE OF CONTENTS l# l#
Chapter l#1: l#Introduction
Chapter l#2: l#Strategy
Chapter l#3: l#Design l#of l#Products l#and
l#Services l# Chapter l#4: l#Projects
Chapter l#5: l#Strategic l#Capacity
l#Management l# Chapter l#6: l#Learning
l#Curves
Chapter l#7: l#Manufacturing l#Processes
l # Chapter l#8: l#Facility l#Layout
Chapter l#9: l#Service l#Processes
Chapter l#10: l#Waiting l#Line l#Analysis l#and
l#Simulation l# Chapter l#11: l#Process l#Design l#and
Analysis
l#
Chapter l#12: l#Quality l#Management
l# Chapter l#13: l#Statistical l#Quality
l# Control l # Chapter l#14: l#Lean l#Supply
l#Chains
Chapter l#15: l#Logistics l#and l#Distribution
l#Management l # Chapter l#16: l#Global l#Sourcing
l#and l#Procurement l# Chapter l#17: l#The l#Internet
l#of l#Things l#and l#ERP l# l# Chapter l#18:
Forecasting
l#
,Chapter l#19: l#Sales l#and l#Operations
Planning
l# l# Chapter l#20: l#Inventory
Management
l#
Chapter l#21: l#Material l#Requirements l#Planning
l # Chapter l#22: l#Workcenter l#Scheduling
, Chapter 01 l#
Efficiency l#means l#doing l#the l#right l#things l#to l#create l#the l#most l#value l#for l#the l#company.
FALSE
Efficiency l#means l#doing l#something l#at l#the l#lowest l#possible l#cost.
1. Effectiveness l#means l#doing l#the l#right l#things l#to l#create l#the l#most l#value l#for l#the l#company.
TRUE
Effectiveness l#means l#doing l#the l#right l#things l#to l#create l#the l#most l#value l#for l#the l#company.
AACSB: l#Analytical l#Thinking
Blooms:
l#Remember
l # Difficulty: l#1
l#Easy
Learning l#Objective: l#01-04 l#Evaluate l#the l#efficiency
l#of l#a l#firm. l # Topic: l#Efficiency,
l#Effectiveness, l#and l#Value
2. A l#doctor l#completes l#a l#surgical l#procedure l#on l#a l#patient l#without l#error. l#The l#patient l#dies l#anyway. l#In
l#operations l#management l#terms, l#we l # could l#refer l#to l#this l#doctor l#as l#being l#efficient l#but l#not l#effective.
TRUE
Efficiency l#means l#doing l#something l#at l#the l#lowest l#possible l#cost. l#Effectiveness l#means l#doing l#the l#right l#things l#to
l#create l#the l#most l#value. l#The l # doctor l#performed l#the l#surgery l#without l#error. l#Because l#the l#patient l#died, l#no
l#value l#was l#created.
AACSB: l#Analytical l#Thinking
Blooms:
l#Analyze
l # Difficulty: l#2
l#Medium
Learning l#Objective: l#01-04 l#Evaluate l#the l#efficiency
l#of l#a l#firm. l # Topic: l#Efficiency,
l#Effectiveness, l#and l#Value
3. A l#worker l#can l#be l#efficient l#without l#being l#effective.
TRUE
Efficiency l#means l#doing l#something l#at l#the l#lowest l#possible l#cost. l#Effectiveness l#means l#doing l#the l#right l#things l#to
l#create l#the l#most l#value. l # These l#are l#different l#things.
AACSB: l#Analytical
l# Thinking
l# Blooms:
l # Understand
l # Difficulty: l#2
l#Medium
Learning l#Objective: l#01-04 l#Evaluate l#the l#efficiency
l#of l#a l#firm. l # Topic: l#Efficiency,
l#Effectiveness, l#and l#Value
