Vivint Pre-test 2025 Questions and
Answers 100% Pass
3 Routines of Griffin Hill - ✔✔Case open, needs audit, and solution presentation
Purpose of solution presentation - ✔✔Propose, persuade, convince, sell
5 plays of case open - ✔✔Rapport, position, benefit, proof, SNE
Define positioning - ✔✔Staking a claim, establishing your role, and telling customer
what you do
Purpose of needs audit - ✔✔Encourage critical thinking, gather information, and break
down emotional walls
Plays of needs audit - ✔✔Reframe, status quo, vision, isolate, SNE
Needs audit is a place to resolve customer's issue (T/F) - ✔✔False
Plays of solution presentation - ✔✔Reframe, transition to great big benefit, proposal,
SLAP (service level and pricing), Call to action/close, SNE
3 subplays of Call to action/close - ✔✔Question, summary of benefits, invite (don't ask)
Summary of benefits should be a repeat of previously discussed benefits (T/F) -
✔✔True
Where would you go to send out an addendum to a customer - ✔✔"Create a document"
button
Where do you find verbal passcode - ✔✔Service level
Where in salesforce do you submit a credit? - ✔✔Case Level
COPYRIGHT © 2025 BY EMILLY CHARLOTTE, ALL RIGHTS RESERVED 1
Answers 100% Pass
3 Routines of Griffin Hill - ✔✔Case open, needs audit, and solution presentation
Purpose of solution presentation - ✔✔Propose, persuade, convince, sell
5 plays of case open - ✔✔Rapport, position, benefit, proof, SNE
Define positioning - ✔✔Staking a claim, establishing your role, and telling customer
what you do
Purpose of needs audit - ✔✔Encourage critical thinking, gather information, and break
down emotional walls
Plays of needs audit - ✔✔Reframe, status quo, vision, isolate, SNE
Needs audit is a place to resolve customer's issue (T/F) - ✔✔False
Plays of solution presentation - ✔✔Reframe, transition to great big benefit, proposal,
SLAP (service level and pricing), Call to action/close, SNE
3 subplays of Call to action/close - ✔✔Question, summary of benefits, invite (don't ask)
Summary of benefits should be a repeat of previously discussed benefits (T/F) -
✔✔True
Where would you go to send out an addendum to a customer - ✔✔"Create a document"
button
Where do you find verbal passcode - ✔✔Service level
Where in salesforce do you submit a credit? - ✔✔Case Level
COPYRIGHT © 2025 BY EMILLY CHARLOTTE, ALL RIGHTS RESERVED 1
