L# L# L# L#
EDITION WILLIAMS
L# L#
Table of Content
L# L#
1. Management.
2. History L#of L#Management.
3. Organizational L#Environments L#and L#Cultures.
4. Ethics L#and L#Social L#Responsibility.
5. Planning L#and L#Decision L#Making.
6. Organizational L#Strategy.
7. Innovation L#and L#Change.
8. Global L#Management.
9. Designing L#Adaptive L#Organizations.
10. Managing L#Teams.
11. Managing L#Human L#Resource L#Systems.
12. Managing L#Individuals L#and L#a L#Diverse L#Work L#Force.
13. Motivation.
14. Leadership.
15. Managing L#Communication.
16. Control.
17. Managing L#Information.
,18. Managing L#Service L#and L#Manufacturing L#Operations.
, Chapter 1: Management
L# L#
TRUE/FALSE
1. While L#good L#management L#is L#basic L#to L#starting L#and L#growing L#a L#business,
L#once L#some L#measure L#of L # success L#has L#been L#achieved, L#good L#management
L#becomes L#less L#important.
ANS: L# L # F
Good L#management L#is L#basic L#to L#starting L#a L#business, L#growing L#a L#business, L#and
L#maintaining L#a L#business L#once L#it L # has L#achieved L#some L#measure L#of L#success.
PTS: 1 DIF: Easy REF: L# L # 6 TOP: L# L # AACSB
KEY: Creation L#of L#Value L#Analytic
2. Managers L#are L#responsible L#for L#doing L#the L#basic L#work L#in L#the L#company.
ANS: L# L # F
The L#manager’s L#job L#is L#not L#to L#do L#the L#basic L#work L#in L#the L#company, L#but L#to L#help L#others
L#do L#their L#work.
PTS: 1 DIF: Easy REF: L# L # 7 TOP: L# L # AACSB L#Reflective
KEY: Creation L#of L#Value L#Thinking
3. Companies L#that L#plan L#have L#larger L#profits L#and L#faster L#growth L#than L#companies
L#that L#don’t.
ANS: L# L# T PTS: L# L# L # 1 DIF: Easy REF: L# L # 9
TOP: L# L # AACSB L#Reflective L#Thinking KEY: L# L # Creation L#of L#Value
4. The L#classical L#functions L#of L#management L#are L#(1) L#making L#things
L#happen, L#(2) L#meeting L#the L # competition, L#(3) L#organizing L#people, L#projects,
L#and L#processes, L#and L#(4) L#leading.
ANS: L# L # F
The L#classical L#functions L#of L#management L#are L#planning, L#organizing, L#leading, L#and
L#controlling.
PTS: L# L# L # 1 DIF: Moderate REF: L# L # 8 TOP: L# L # AACSB L#Reflective
L#Thinking L # KEY: L# L # Leadership L#Principles L#| L#HRM L#| L#Strategy L#| L#Creation L#of
L#Value
5. According L#to L#What L#Really L#Works, L#Meta-Analysis, L#meta-analysis L#is L#a L#research
L#tool L#that L#combines L # the L#results L#of L#a L#number L#of L#research L#studies.
ANS: L# L# T PTS: L# L# L # 1 DIF: Easy REF: L# L # 10-11
TOP: L# L# AACSB L#Reflective L#Thinking KEY: L# L # Creation L#of L#Value
6. According L#to L#the L#What L#Really L#Works L#box, L#meta-analysis L#is L#useful L#for
L#management L#theorists L#and L # researchers, L#but L#it L#has L#little L#value L#for L#the L#practicing