1
NURS 104
NURS 104 FINAL EXAM QUESTIONS WITH
CORRECT VERIFIED ANSWERS LATEST UPDATE
(2025/2026) GUARANTEED PASS
Incorporates a lifelong commitment to self-evaluation and self-
critique, to redressing the power imbalances in the patient-
clinician dynamic, and to developing mutually beneficial and
advocacy partnerships with communities on behalf of
individuals and defined populations - ANS ✓cultural sensitivity
Shared values, beliefs, and practices of a particular group of
people that are transmitted from one generation to the next and
are identified as patterns that guide thinking and action - ANS
✓culture
Adaptation to the prevailing cultural patterns in society - ANS
✓enculturation
Affiliation resulting from a shared linguistic, racial, or cultural
background - ANS ✓ethnicity
Believing that one's own ethnic group, culture, or nation is best
- ANS ✓ethnocentrism
A subgroup of the population that tends to be hidden,
overlooked, or on the outer edge - ANS ✓marginalized
population
An ethnic group smaller than the majority group - ANS
✓minority
NURS 104
, 2
NURS 104
Preconceived, deeply held, usually negative, judgement formed
about other groups - ANS ✓prejudice
Assigning certain beliefs and behaviors to groups without
recognizing individuality - ANS ✓stereotyping
Being grounded in one's own culture, but having the skills to be
able to work in a multicultural environment - ANS
✓transculturation
Perspective shared by a cultural group of general views of a
relationships within the universe; these broad views influenced
health and illness beliefs - ANS ✓worldview
Tool that is used for identifying and organizing possible causes
of a problem in a structured format; it sometimes called a
fishbone diagram because it looks like the skeleton of a fish -
ANS ✓cause-and-effect diagram
Measurable items that reflect that quality of care provided and
demonstrate the degree to which desired clinical outcomes are
accomplished - ANS ✓clinical indicators
Individual or group who relies on an organization to provide a
product or service to meet some need or expectation - ANS
✓customer
A systematic process for identifying potential design and
process failures before they occur, with the intent to eliminate
them or minimize the risk associated with them - ANS ✓failure
mode and effects analysis (FMEA)
NURS 104
, 3
NURS 104
Picture of the sequence of steps in a process; different steps or
actions are represented by boxes or other symbols - ANS
✓flowchart
Hospital-acquired condition; a term used to indicate an
unintended and typically adverse patient-acquired condition
occurring as a result of being cared for in the hospital - ANS
✓HAC
National Academy of Sciences Institute of Medicine; a nonprofit
organization with a mission of advancing and disseminating
scientific knowledge to improve human health; the institute
provides objective, timely, authoritative information and advice
concerning health and science policy to the government, the
corporate sector, the professions, and the public - ANS ✓IOM
A national agency that conducts surveys of inpatient and
ambulatory facilities and certifies their compliance with
established quality and standards; "gold seal of approval"; one
of the 1st accreditation agencies to embrace quality
improvement principles as an accreditation requirement in
hospitals; organizations accredited by this agency receives a
deemed status to automatically meet foundational approval
from CMS; accredits more than 20,500 health care
organizations; addresses the organizations level of
performance in: patient safety, patient rights, patient treatment,
infection control - ANS ✓the joint commission (TJC)
Serious adverse events during an impatient stay that should
never occur or are reasonably preventable through adherence
to evidence-based guidelines - ANS ✓never events
A graphic tool that helps break down a big problem into its parts
and then identifies which parts are the most important - ANS
✓pareto chart
NURS 104
, 4
NURS 104
A series of linked steps necessary to accomplish work - ANS
✓process
The differences in how the steps in a work process might be
accomplished and/or the variables that may affect each step in
the process; variation results from the lack of perfect uniformity
in the performance process - ANS ✓process variation
Framework for taking action to systematically make changes
that lead to measurable improvements in health care services
for patients, staff, and organizations; quality is determined by
the needs, expectations, and desired health outcomes of
individuals and populations - ANS ✓quality improvement (QI)
Method of problem solving that helps to identify how and why
events occurred - ANS ✓root cause analysis
Graph of data in time order that helps identify any changes that
occur over time; also called a time plot - ANS ✓run chart
An unexpected occurrence involving patient death or serious
physical or psychological injury or the risk thereof - ANS
✓sentinel event
Approach to process improvement that involves developing and
adhering to the best known methods and repeating key tasks in
the same way, time and time again, until a better way to found,
thereby creating exceptional service with maximal efficiency -
ANS ✓standardization
Software programs that process data to produce or recommend
decisions by linking with an electronic knowledge base
controlled by established rules for combining data elements;
NURS 104
NURS 104
NURS 104 FINAL EXAM QUESTIONS WITH
CORRECT VERIFIED ANSWERS LATEST UPDATE
(2025/2026) GUARANTEED PASS
Incorporates a lifelong commitment to self-evaluation and self-
critique, to redressing the power imbalances in the patient-
clinician dynamic, and to developing mutually beneficial and
advocacy partnerships with communities on behalf of
individuals and defined populations - ANS ✓cultural sensitivity
Shared values, beliefs, and practices of a particular group of
people that are transmitted from one generation to the next and
are identified as patterns that guide thinking and action - ANS
✓culture
Adaptation to the prevailing cultural patterns in society - ANS
✓enculturation
Affiliation resulting from a shared linguistic, racial, or cultural
background - ANS ✓ethnicity
Believing that one's own ethnic group, culture, or nation is best
- ANS ✓ethnocentrism
A subgroup of the population that tends to be hidden,
overlooked, or on the outer edge - ANS ✓marginalized
population
An ethnic group smaller than the majority group - ANS
✓minority
NURS 104
, 2
NURS 104
Preconceived, deeply held, usually negative, judgement formed
about other groups - ANS ✓prejudice
Assigning certain beliefs and behaviors to groups without
recognizing individuality - ANS ✓stereotyping
Being grounded in one's own culture, but having the skills to be
able to work in a multicultural environment - ANS
✓transculturation
Perspective shared by a cultural group of general views of a
relationships within the universe; these broad views influenced
health and illness beliefs - ANS ✓worldview
Tool that is used for identifying and organizing possible causes
of a problem in a structured format; it sometimes called a
fishbone diagram because it looks like the skeleton of a fish -
ANS ✓cause-and-effect diagram
Measurable items that reflect that quality of care provided and
demonstrate the degree to which desired clinical outcomes are
accomplished - ANS ✓clinical indicators
Individual or group who relies on an organization to provide a
product or service to meet some need or expectation - ANS
✓customer
A systematic process for identifying potential design and
process failures before they occur, with the intent to eliminate
them or minimize the risk associated with them - ANS ✓failure
mode and effects analysis (FMEA)
NURS 104
, 3
NURS 104
Picture of the sequence of steps in a process; different steps or
actions are represented by boxes or other symbols - ANS
✓flowchart
Hospital-acquired condition; a term used to indicate an
unintended and typically adverse patient-acquired condition
occurring as a result of being cared for in the hospital - ANS
✓HAC
National Academy of Sciences Institute of Medicine; a nonprofit
organization with a mission of advancing and disseminating
scientific knowledge to improve human health; the institute
provides objective, timely, authoritative information and advice
concerning health and science policy to the government, the
corporate sector, the professions, and the public - ANS ✓IOM
A national agency that conducts surveys of inpatient and
ambulatory facilities and certifies their compliance with
established quality and standards; "gold seal of approval"; one
of the 1st accreditation agencies to embrace quality
improvement principles as an accreditation requirement in
hospitals; organizations accredited by this agency receives a
deemed status to automatically meet foundational approval
from CMS; accredits more than 20,500 health care
organizations; addresses the organizations level of
performance in: patient safety, patient rights, patient treatment,
infection control - ANS ✓the joint commission (TJC)
Serious adverse events during an impatient stay that should
never occur or are reasonably preventable through adherence
to evidence-based guidelines - ANS ✓never events
A graphic tool that helps break down a big problem into its parts
and then identifies which parts are the most important - ANS
✓pareto chart
NURS 104
, 4
NURS 104
A series of linked steps necessary to accomplish work - ANS
✓process
The differences in how the steps in a work process might be
accomplished and/or the variables that may affect each step in
the process; variation results from the lack of perfect uniformity
in the performance process - ANS ✓process variation
Framework for taking action to systematically make changes
that lead to measurable improvements in health care services
for patients, staff, and organizations; quality is determined by
the needs, expectations, and desired health outcomes of
individuals and populations - ANS ✓quality improvement (QI)
Method of problem solving that helps to identify how and why
events occurred - ANS ✓root cause analysis
Graph of data in time order that helps identify any changes that
occur over time; also called a time plot - ANS ✓run chart
An unexpected occurrence involving patient death or serious
physical or psychological injury or the risk thereof - ANS
✓sentinel event
Approach to process improvement that involves developing and
adhering to the best known methods and repeating key tasks in
the same way, time and time again, until a better way to found,
thereby creating exceptional service with maximal efficiency -
ANS ✓standardization
Software programs that process data to produce or recommend
decisions by linking with an electronic knowledge base
controlled by established rules for combining data elements;
NURS 104
