ATI Engage Fundamentals: Communication Questions and Answers | Latest Version | 2025/2026 | Correct & Verified

ATI Engage Fundamentals: Communication Questions and Answers | Latest Version | 2025/2026 | Correct & Verified What is the best initial response a nurse can make when a client begins to cry during a conversation? Sit quietly and offer tissues, allowing space for the client to express emotions What should a nurse do if a client asks for clarification about a medication they don’t recognize? Provide accurate information and verify the medication name, dose, and purpose What is a therapeutic way to respond when a client says, “I feel like no one listens to me”? “It sounds like you’re feeling unheard. Can you tell me more about that?” How should a nurse respond when a client remains silent after being asked about pain? Allow time, observe nonverbal cues, and gently re-ask the question What kind of language should a nurse use when communicating with a child? 2 Simple, age-appropriate words and short sentences How should a nurse begin a conversation with a client from a different culture? Use respectful language and ask about preferred forms of address and communication What is the best response to a client who says, “I’m scared about my surgery tomorrow”? “It’s okay to feel scared. Would you like to talk about what’s worrying you?” How can a nurse encourage a quiet client to open up during a health history interview? Use open-ended prompts like, “Can you tell me more about your concerns today?” What is the benefit of restating what a client says during a conversation? It shows the nurse is listening and allows the client to clarify if needed What should a nurse do if a client becomes angry during an interaction? Remain calm, acknowledge their feelings, and try to understand the source of anger Why should a nurse avoid using medical jargon when speaking with clients? 3 To ensure the client clearly understands the information What is an appropriate action if a client speaks a different primary language than the nurse? Request a qualified medical interpreter What does it mean if a nurse uses therapeutic touch with a client? It is a nonverbal way to provide comfort and show presence, used with permission What is one way a nurse can build rapport with a new client during the first meeting? Introduce themselves, explain their role, and ask the client how they prefer to be addressed How should a nurse document a client’s verbal expression of pain? Use direct quotes such as “Client states, ‘My pain feels like stabbing in my back.’” How should a nurse respond if a client asks a difficult question about prognosis? Answer honestly within scope, and refer to the provider for detailed information What is the role of silence in therapeutic communication? 4 It gives clients space to think and encourages deeper sharing What is the most appropriate response to a client who begins to discuss personal losses? Listen without judgment, reflect feelings, and