IHOP Service Excellence Exam Questions with Correct Answers Fully Solved
Greets and coordinates seating of the guests - Answers 1. What is the role of the greeter?
guide the customers, seats the guest, and communicate the seats of the guest - Answers 2. What is the
role of the Scout?
the Server acts as a Food Runner, Manicures
tables and serves as Service Neighbor to the other Server(s) in their Zone. - Answers 3. What is the role
of the Server?
Ensures guest orders are prepared and plated correctly, garnishes and prepares plates for efficient
delivery
by seat, calls for Food Runners, - Answers 4. What is the role of the Expeditor?
Responds to the Expeditor's call for a Food Runner immediately, delivers food to the guest quickly -
Answers 5. What is the role of the Food Runner?
assists with table Manicuring. - Answers 6. What is the role of the Service Assistance?
Trains, assists, and supports fellow restaurant Team Members - Answers 7. What is the role of the Task
Force Leader?
Host Area, Dining Area, Expeditor Area - Answers 9. What are the three main areas the Task Force
Leader is responsible for?
bus tubs are never allowed in the dining room. - Answers 10. When are bus tubs allowed in the dining
room?
The Scout or Greeter - Answers 11. The Service Assistant communicates Table Release to which
position(s)?
1. Wash highchairs and booster seats before removing them from the table.
2. Wipe the wall, booth ends, and other surfaces surrounding the table.
3. Clean markings and fi ngerprints from windows and wipe the windowsills.
4. Make sure the floor area is clean.
5. Clean the seats and crumb-catching troughs. Seats must be dry before seating new guests.
6. Table, including edges, is clean and dry. - Answers 12. Name 6 of the Service Excellence Table Release
Standards.
Greets and coordinates seating of the guests - Answers 1. What is the role of the greeter?
guide the customers, seats the guest, and communicate the seats of the guest - Answers 2. What is the
role of the Scout?
the Server acts as a Food Runner, Manicures
tables and serves as Service Neighbor to the other Server(s) in their Zone. - Answers 3. What is the role
of the Server?
Ensures guest orders are prepared and plated correctly, garnishes and prepares plates for efficient
delivery
by seat, calls for Food Runners, - Answers 4. What is the role of the Expeditor?
Responds to the Expeditor's call for a Food Runner immediately, delivers food to the guest quickly -
Answers 5. What is the role of the Food Runner?
assists with table Manicuring. - Answers 6. What is the role of the Service Assistance?
Trains, assists, and supports fellow restaurant Team Members - Answers 7. What is the role of the Task
Force Leader?
Host Area, Dining Area, Expeditor Area - Answers 9. What are the three main areas the Task Force
Leader is responsible for?
bus tubs are never allowed in the dining room. - Answers 10. When are bus tubs allowed in the dining
room?
The Scout or Greeter - Answers 11. The Service Assistant communicates Table Release to which
position(s)?
1. Wash highchairs and booster seats before removing them from the table.
2. Wipe the wall, booth ends, and other surfaces surrounding the table.
3. Clean markings and fi ngerprints from windows and wipe the windowsills.
4. Make sure the floor area is clean.
5. Clean the seats and crumb-catching troughs. Seats must be dry before seating new guests.
6. Table, including edges, is clean and dry. - Answers 12. Name 6 of the Service Excellence Table Release
Standards.
