BMGT 485 FINAL EXAM QUESTIONS
AND ANSWERS 100% CORRECT
Communication plan phase of PM process - ANSWER-Planning phase
Purpose of communication plan - ANSWER-Express what, who, how, and when
information will be transmitted to project stakeholders so schedules, issues, and action
items can be tracked
Advantages of communication plan - ANSWER-Instead of responding to information
requests, you are responding to the flow of information.
1. reduces confusion
2. unnecessary interruptions
3. provides managers with greater autonomy
Steps of a communication plan - ANSWER-1. Stakeholder analysis
2. Information needs
3. Sources of information
4. Dissemination modes
5. Responsibility and timing
Communication plan
Step 1: Stakeholder analysis - ANSWER-Identify project groups.
- Power/interest map
Communication plan
Step 2: Information needs - ANSWER-What information is pertinent to stakeholders who
contribute to the projects progress
- Top management: how is the project progressing? - allows them to make strategic
decisions and manage portfolio projects
- Project team members: schedules, task lists, specifications. - lets members know what
needs to be done next
- External groups: changes in schedule and performance requirements of components
they are providing
Frequent information needs found in communication plan - ANSWER-- project status
reports
- deliverable issues
- changes in scope
, - team status meetings
- gating decisions
- accept request changes
- action items
- milestone reports
Communication plan
Step 3: Sources of information - ANSWER-Where does the information reside?
How will it be collected?
Communication plan
Step 4: Dissemination modes - ANSWER-1. Traditional status meeting reports are
being supplemented by:
- email
- teleconferencing
- SharePoint
- database sharing programs
2. "Virtual project office" - store project information
- project mgmt software feeds information directly to the website so different people
have immediate access to relevant project information
Communication plan
Step 5: Responsibility and timing - ANSWER-Determine who will send out the
information
Responsibility matrix - ANSWER-Summarizes the tasks to be accomplished and who is
responsible for what on a project
R = responsible
S = supports / assists
Communication types - ANSWER-1. Formal: written
2. Informal: verbal/non-verbal
SBI = conflict management -> feedback method
SBI
[definition] - ANSWER-S: situation - facts
B: behavior - no judgement
I: impact - yourself
Risk definition - ANSWER-Uncertain event of condition with potential for a positive or
negative effect
AND ANSWERS 100% CORRECT
Communication plan phase of PM process - ANSWER-Planning phase
Purpose of communication plan - ANSWER-Express what, who, how, and when
information will be transmitted to project stakeholders so schedules, issues, and action
items can be tracked
Advantages of communication plan - ANSWER-Instead of responding to information
requests, you are responding to the flow of information.
1. reduces confusion
2. unnecessary interruptions
3. provides managers with greater autonomy
Steps of a communication plan - ANSWER-1. Stakeholder analysis
2. Information needs
3. Sources of information
4. Dissemination modes
5. Responsibility and timing
Communication plan
Step 1: Stakeholder analysis - ANSWER-Identify project groups.
- Power/interest map
Communication plan
Step 2: Information needs - ANSWER-What information is pertinent to stakeholders who
contribute to the projects progress
- Top management: how is the project progressing? - allows them to make strategic
decisions and manage portfolio projects
- Project team members: schedules, task lists, specifications. - lets members know what
needs to be done next
- External groups: changes in schedule and performance requirements of components
they are providing
Frequent information needs found in communication plan - ANSWER-- project status
reports
- deliverable issues
- changes in scope
, - team status meetings
- gating decisions
- accept request changes
- action items
- milestone reports
Communication plan
Step 3: Sources of information - ANSWER-Where does the information reside?
How will it be collected?
Communication plan
Step 4: Dissemination modes - ANSWER-1. Traditional status meeting reports are
being supplemented by:
- teleconferencing
- SharePoint
- database sharing programs
2. "Virtual project office" - store project information
- project mgmt software feeds information directly to the website so different people
have immediate access to relevant project information
Communication plan
Step 5: Responsibility and timing - ANSWER-Determine who will send out the
information
Responsibility matrix - ANSWER-Summarizes the tasks to be accomplished and who is
responsible for what on a project
R = responsible
S = supports / assists
Communication types - ANSWER-1. Formal: written
2. Informal: verbal/non-verbal
SBI = conflict management -> feedback method
SBI
[definition] - ANSWER-S: situation - facts
B: behavior - no judgement
I: impact - yourself
Risk definition - ANSWER-Uncertain event of condition with potential for a positive or
negative effect
