BMGT EXAM 1 REVIEW (CH. 3,5,6,7)
WITH COMPLETE SOLUTIONS
Which generation consists of people born in the United States between 1965 and 1980?
- ANSWER-Generation X
Assuming someone is a good listener and nurturing because she is female is an
example of __________. - ANSWER-Gender-role stereotype
According to Donaldson and Scannell's model, which step involves managers going
through a learning process to become conscious of behaviors that make them inept
when interacting with members of diverse groups? - ANSWER-Conscious
incompetence
Discriminating against members of the majority group to help underrepresented groups
in the organization is called __________. - ANSWER-Reverse discrimination
According to Donaldson and Scannell's model to describe how managers progress in
managing a diverse workforce, which stage indicates a manager who is unaware of
problematic behaviors? - ANSWER-Unconscious incompetence
According to the Hudson Institute, which of the following is NOT a major issue that
demands the full attention of U.S. business leaders? - ANSWER-Improving the
productivity in the manufacturing sector
The belief that one's own group, culture, country, or customs are superior to those of
others is called _________. - ANSWER-Ethnocentrism
Through 2020, which population segment is expected to have the fastest growth rate in
the United States? - ANSWER-The Asian and pacific islander population
Robert is the only African-American manager at his level of the organization and is often
asked to act as a spokesperson for the few other African-Americans at lower levels in
the organization. Robert is currently dealing with the challenge known as ________. -
ANSWER-Tokenism
Differences such as ethnicity, social class, physical ability, age, and gender describe
________. - ANSWER-Diversity
According to a report for the U.S. Department of Labor, which demographic issue will be
especially important to managers in the twenty-first century? - ANSWER-Minorities will
make up a larger share of new entrants into the labor force
, Wilson Industries fully complies with federal employment discrimination laws, but does
not put in place systems and structures to support real organizational change. Based on
the organizational commitment to multiculturalism continuum, Wilson Industries is best
described as ________. - ANSWER-Responding inadequately
Which of the following is LEAST likely an advantage of a multicultural workforce? -
ANSWER-Improving individual performance
________ is a learning process designed to raise managers' awareness and develop
their skills in managing a diverse workforce. - ANSWER-Diversity training
When working in an organization, many members of ethnic or racial minority groups
become socialized in two cultural groups, a concept known as _________. - ANSWER-
Biculturalism
Which generational cohort is remaining in the workforce longer than previous
generations and is typically interested in life longevity and part-time jobs? - ANSWER-
Baby Boomers
Organization members who hold most of the decision-making power and control
resources are referred to as _________. - ANSWER-Majority groups
Treating an issue, person, or behavior unjustly or inequitably based on differences can
be construed as what type of behavior? - ANSWER-Discrimination
Which function do many managers find the most difficult to execute because it is not
easy to evaluate planned-change approaches to diversity? - ANSWER-Controlling
A diverse workforce is most effective when managers are capable of guiding the
organization toward ________. - ANSWER-Pluralism
How can diversity in the managerial ranks enhance a company's credibility with
customers? - ANSWER-By implying that day-to-day customer experiences will be better
understood
________ represents statistical characteristics of a population. - ANSWER-
Demographics
Bob is a manager who thinks that the nurturing nature of women means they are unable
to make the tough decisions required of managers. Bob is expressing ________. -
ANSWER-A gender-role stereotype
Pairing a senior employee with a junior employee for the purpose of transferring skills
from the junior employee to the senior employee is known as _________. - ANSWER-
Reverse mentoring
WITH COMPLETE SOLUTIONS
Which generation consists of people born in the United States between 1965 and 1980?
- ANSWER-Generation X
Assuming someone is a good listener and nurturing because she is female is an
example of __________. - ANSWER-Gender-role stereotype
According to Donaldson and Scannell's model, which step involves managers going
through a learning process to become conscious of behaviors that make them inept
when interacting with members of diverse groups? - ANSWER-Conscious
incompetence
Discriminating against members of the majority group to help underrepresented groups
in the organization is called __________. - ANSWER-Reverse discrimination
According to Donaldson and Scannell's model to describe how managers progress in
managing a diverse workforce, which stage indicates a manager who is unaware of
problematic behaviors? - ANSWER-Unconscious incompetence
According to the Hudson Institute, which of the following is NOT a major issue that
demands the full attention of U.S. business leaders? - ANSWER-Improving the
productivity in the manufacturing sector
The belief that one's own group, culture, country, or customs are superior to those of
others is called _________. - ANSWER-Ethnocentrism
Through 2020, which population segment is expected to have the fastest growth rate in
the United States? - ANSWER-The Asian and pacific islander population
Robert is the only African-American manager at his level of the organization and is often
asked to act as a spokesperson for the few other African-Americans at lower levels in
the organization. Robert is currently dealing with the challenge known as ________. -
ANSWER-Tokenism
Differences such as ethnicity, social class, physical ability, age, and gender describe
________. - ANSWER-Diversity
According to a report for the U.S. Department of Labor, which demographic issue will be
especially important to managers in the twenty-first century? - ANSWER-Minorities will
make up a larger share of new entrants into the labor force
, Wilson Industries fully complies with federal employment discrimination laws, but does
not put in place systems and structures to support real organizational change. Based on
the organizational commitment to multiculturalism continuum, Wilson Industries is best
described as ________. - ANSWER-Responding inadequately
Which of the following is LEAST likely an advantage of a multicultural workforce? -
ANSWER-Improving individual performance
________ is a learning process designed to raise managers' awareness and develop
their skills in managing a diverse workforce. - ANSWER-Diversity training
When working in an organization, many members of ethnic or racial minority groups
become socialized in two cultural groups, a concept known as _________. - ANSWER-
Biculturalism
Which generational cohort is remaining in the workforce longer than previous
generations and is typically interested in life longevity and part-time jobs? - ANSWER-
Baby Boomers
Organization members who hold most of the decision-making power and control
resources are referred to as _________. - ANSWER-Majority groups
Treating an issue, person, or behavior unjustly or inequitably based on differences can
be construed as what type of behavior? - ANSWER-Discrimination
Which function do many managers find the most difficult to execute because it is not
easy to evaluate planned-change approaches to diversity? - ANSWER-Controlling
A diverse workforce is most effective when managers are capable of guiding the
organization toward ________. - ANSWER-Pluralism
How can diversity in the managerial ranks enhance a company's credibility with
customers? - ANSWER-By implying that day-to-day customer experiences will be better
understood
________ represents statistical characteristics of a population. - ANSWER-
Demographics
Bob is a manager who thinks that the nurturing nature of women means they are unable
to make the tough decisions required of managers. Bob is expressing ________. -
ANSWER-A gender-role stereotype
Pairing a senior employee with a junior employee for the purpose of transferring skills
from the junior employee to the senior employee is known as _________. - ANSWER-
Reverse mentoring
