BMGT 364 EXAM 1 QUESTIONS AND
ANSWERS (GRADED A+)
Organizational behavior - ANSWER-a field of study that investigates the impact
individuals, groups, and structure have on behavior within organizations, for the purpose
of applying such knowledge toward improving organizational effectiveness
Human Resources - ANSWER-looks at things like hiring protocols, training designs and
legal compliance
Strategic management - ANSWER-focus on product choices and industry
characteristics that affect an organizations profitability
Diversity - ANSWER-any characteristic that makes people different from one another
Surface level diversity - ANSWER-observable attributes such as age, race and gender
Deep level diversity - ANSWER-differences in personality, attitudes and values
inclusion - ANSWER-when viewpoints among different people are included and valued
Generational cohorts - ANSWER-individuals born around the same time who share
distinctive social or historical life events during critical development periods
Work values - ANSWER-outcomes people desire and feel they should attain through
work
stereotyping - ANSWER-judging someone on the basis of ones perception of the group
to which the person belongs
stereotype threat - ANSWER-the degree to which we internally agree with generally
negative stereotypes perceptions of our group
discrimination - ANSWER-noting a difference between things which in itself isn't
necessarily bad
discriminatory policies or practices - ANSWER-denial of equal opportunity to perform or
unequal rewards for performance
sexual harassment - ANSWER-unwanted sexual advances and other verbal or physical
conduct of a sexual nature that creates a hostile or offensive work environment
, intimidation - ANSWER-overt threats or bullying directed at members of a specific group
of employees
mockery and insults - ANSWER-jokes of negative stereotypes: sometimes the result of
a joke being taken too far
exclusion - ANSWER-exclusion of certain people from job opportunities, social events,
discussions etc
incivility - ANSWER-disrespectful treatment
affirmative action - ANSWER-social policy aimed at reducing the effects of prior
discrimination by taking extra effort to attract and retain minority employees
cognitive dissonance - ANSWER-tension from incompatibility between behavior and
attitudes
conscientiousness - ANSWER--dependable, organized, reliable, ambitious,
hardworking, persevering
-most important for job performance
emotional stability (neuroticism) - ANSWER--nervous, moody, emotional, insecure,
unstable
-tendency to become emotionally agitated easily
openness to experience - ANSWER--curious, imaginative, creative, complex
- represents inquisitiveness, your tendency to think about things you dont have to
agreeableness - ANSWER--motivated to avoid conflict, desire to be liked by others
- kind, cooperative, sympathetic, helpful
extraversion - ANSWER-talkative ,sociable, passionate, assertive, bold
core self evaluation - ANSWER-like themselves and see themselves as capable and
effective in the work place
self monitoring - ANSWER-adjusts behavior to meet external, situational factors
perception - ANSWER-a process by which individuals organize and interpret their
sensory impressions in order to give meaning to their environment
attribution theory - ANSWER-perceivers try to attribute the observed behavior to a type
of cause (internal or external)
internal cause - ANSWER-behavior is believed to be under the personal control of the
individual
ANSWERS (GRADED A+)
Organizational behavior - ANSWER-a field of study that investigates the impact
individuals, groups, and structure have on behavior within organizations, for the purpose
of applying such knowledge toward improving organizational effectiveness
Human Resources - ANSWER-looks at things like hiring protocols, training designs and
legal compliance
Strategic management - ANSWER-focus on product choices and industry
characteristics that affect an organizations profitability
Diversity - ANSWER-any characteristic that makes people different from one another
Surface level diversity - ANSWER-observable attributes such as age, race and gender
Deep level diversity - ANSWER-differences in personality, attitudes and values
inclusion - ANSWER-when viewpoints among different people are included and valued
Generational cohorts - ANSWER-individuals born around the same time who share
distinctive social or historical life events during critical development periods
Work values - ANSWER-outcomes people desire and feel they should attain through
work
stereotyping - ANSWER-judging someone on the basis of ones perception of the group
to which the person belongs
stereotype threat - ANSWER-the degree to which we internally agree with generally
negative stereotypes perceptions of our group
discrimination - ANSWER-noting a difference between things which in itself isn't
necessarily bad
discriminatory policies or practices - ANSWER-denial of equal opportunity to perform or
unequal rewards for performance
sexual harassment - ANSWER-unwanted sexual advances and other verbal or physical
conduct of a sexual nature that creates a hostile or offensive work environment
, intimidation - ANSWER-overt threats or bullying directed at members of a specific group
of employees
mockery and insults - ANSWER-jokes of negative stereotypes: sometimes the result of
a joke being taken too far
exclusion - ANSWER-exclusion of certain people from job opportunities, social events,
discussions etc
incivility - ANSWER-disrespectful treatment
affirmative action - ANSWER-social policy aimed at reducing the effects of prior
discrimination by taking extra effort to attract and retain minority employees
cognitive dissonance - ANSWER-tension from incompatibility between behavior and
attitudes
conscientiousness - ANSWER--dependable, organized, reliable, ambitious,
hardworking, persevering
-most important for job performance
emotional stability (neuroticism) - ANSWER--nervous, moody, emotional, insecure,
unstable
-tendency to become emotionally agitated easily
openness to experience - ANSWER--curious, imaginative, creative, complex
- represents inquisitiveness, your tendency to think about things you dont have to
agreeableness - ANSWER--motivated to avoid conflict, desire to be liked by others
- kind, cooperative, sympathetic, helpful
extraversion - ANSWER-talkative ,sociable, passionate, assertive, bold
core self evaluation - ANSWER-like themselves and see themselves as capable and
effective in the work place
self monitoring - ANSWER-adjusts behavior to meet external, situational factors
perception - ANSWER-a process by which individuals organize and interpret their
sensory impressions in order to give meaning to their environment
attribution theory - ANSWER-perceivers try to attribute the observed behavior to a type
of cause (internal or external)
internal cause - ANSWER-behavior is believed to be under the personal control of the
individual
