IAHSS ADVANCED OFFICER CERTIFICATION QUESTIONS WITH 100% CERTIFIED ANSWERS

IAHSS ADVANCED OFFICER CERTIFICATION QUESTIONS WITH 100% CERTIFIED ANSWERS "Which of the following is easier and more cost effective for an institution? a. Allowing outside organizations to conduct safety training. b. Installing access controls only on exterior doors. c. Using off-duty law enforcement officers instead of security officers. d. Building in security systems during building design. - CORRECT ANSWER d. Building in security systems during building design." "The Triangle of Crime consists of: a. Opportunity, Unattended Items, Desire b. Ability, Opportunity, Randon Access c. Opportunity, Desire, Ability d. Access, Desire, Opportunity - CORRECT ANSWER c. Opportunity, Desire, Ability" "Sprinkler heads must not have any obstruction or storage within _____ inches of the sprinkler head: a. 12 b. 16 c. 18 d. 20 - CORRECT ANSWER c. 18" "What agency requires Hazard Surveillance Rounds? a. Occupational Safety Health Association (OSHA) b. The Joint Commission (TJC) c. National Fire Protection Association (NFPA) d. Environmental Protection Agency (EPA) - CORRECT ANSWER b. The Joint Commission" "Crime analysis data reports should be presented to the institutional safety committee how often? a. Quarterly b. Bi-Annually c. Annually d. Never - CORRECT ANSWER a. Quarterly" "Healthcare facilities that provide _______ customer service motivate customers to tell others about these organizations. a. Respectful b. Adequate c. Knowledgeable d. Excellent - CORRECT ANSWER d. Excellent" "Process improvements in customer service can be measured how? a. Surveys b. Monitoring performance c. Benchmarking d. All of the above - CORRECT ANSWER d. All of the above" "_______ can be an excellent way to measure customer service and improve performance: a. Surveys b. Feedback c. Employee complaints d. Phone call monitoring - CORRECT ANSWER b. Feedback" "______ is an element in improving customer service: a. Identifying customers b. Attitude c. Communication d. Training e. All of the above - CORRECT ANSWER e. All of the above" "Communication is ________________: a. 93% body language, 7% words b. 50% non-verbal, 50% verbal c. 80% verbal, 20% gesture d. 75% verbal, 20% gestures and tone of voice - CORRECT ANSWER a. 93% body language, 7% words" "Customer retention is __________ times less expensive than attracting new customers. a. 2 to 3 b. 5 to 6 c. 7 to 9 d. 10 to 12 - CORRECT ANSWER b. 5 to 6" "_____ % of customers stop doing business with an company because they are dissatisifed with the product or service. a. 10 % b. 14% c. 23% d. 31% - CORRECT ANSWER b. 14%" "______ % of customers leave because of an attitude of indifference on the part of the service provider. a. 25% b. 50% c. 68% d. 75% - CORRECT ANSWER c. 68%" "Which of the following are examples of risks security officers should identify? a. Burned out lights b. Breached fence lines c. Slip and fall hazards d. All of the above e. A and C only - CORRECT ANSWER d. All of the above" "What is the definition of premise liability? - CORRECT ANSWER Refers to the legal responsibility a property owner/organization owes to persons/individuals on their property." "What are the four elements of neglience: - CORRECT ANSWER 1. Legal duty 2. Breech of duty 3. Proximate cause 4. Damages or injury" "What is Legal Duty - CORRECT ANSWER The responsibility to others to act according to the law. Proving the duty (such as not to be negligent, to keep premises safe, or to drive within the speed limit). Then showing that the duty was breached is a required elements of any lawsuit for damages due to negligence or intentional injuries - Did the property owner have a legal obligation to the claimant?" "What is Breech of Duty - CORRECT ANSWER When one person or company has a duty of care toward another person or company, but fails to live up to that standard." "What is Proximate Cause - CORRECT ANSWER In order for an action to be the proximate cause of an injury, it must be related closely enough through the chain of causation that the act is considered the sufficient cause of the harm. The most common test for determining if an action is sufficiently related to an injury to satisfy proximate cause is whether or not the injury was foreseeable by the person committing the action. - Did the failure to provide the duty cause harm?" "Damages or Injury - CORRECT ANSWER Were the damages or injury forseeable or apparant?" "Security Officers should have a valid driver's license if they are going to do what? a. Operate motorized vehicles b. Conduct vehicle patrols on client property c. Transport authorized personnel d. All of the above - CORRECT ANSWER a. Operate motorized vehicles" "What are the common methods of patrol? - CORRECT ANSWER Foot K-9 Bicycle Motorized" "A dog's sense of smell is _______ times better and hearing is _______ times better than a human's. a. 100 / 50 b. 250 / 35 c. 400 / 20 d. 500 / 45 - CORRECT ANSWER c. 400 / 20" "A security officer responding to a crime scene should do what? a. Disregard his safety and arrive as soon as possible b. Respond as quickly as possible, observing all safety practices c. Wait for at lease one officer to provide backup d. None of the above - CORRECT ANSWER b. Respond as quickly as possible, observing all safety practices" "After arriving at a crime scene, what should the security officer do first? a. Protect the scene from contamination b. Protect his personal safety c. Render aid to those injured d. Question any suspects or witnesses - CORRECT ANSWER b. Protect his personal safety" "Which if these is an example of factual evidence? a. Eyewitness testimony b. Circumstantial evidence c. Physical evidence d. None of the above - CORRECT ANSWER c. Physical evidence" "Which of these should an officer follow to be able to testify that the evidence presented has merit? a. Proper medical staff direction b. Proper safety procedures c. Proper confidentiality procedures d. Proper chain of custody - CORRECT ANSWER d. Proper chain of custody" "What is an informant? - CORRECT ANSWER ANY person that provides information to some sort of authority to help with or identify a wrong (LE, SO, private agency, etc.)" "What are the three types of informants? - CORRECT ANSWER 1. Concerned citizen 2. Public domain source (newspaper, TV, radio, court records, criminal history report) 3. "For personal gain" informant" "What approach should be followed to determine appropriate protective measures and security and safety practices for off-campus facilities? a. The off-campus facility administrator decides b. Security inspections and risk assessments c. A qualified security professional decides d. The healthcare administrator decides - CORRECT ANSWER b. Security inspections and risk assessments" "What are three types of security-sensitive facilities that can be located off campus? a. Laundry services, human resources, and senior administration offices b. Research facilities, abortion facilities, and daycare centers c. Centralized information technology/information services, patient record storage, and home healthcare worker services and programs d. Business services, laundry services, and information services - CORRECT ANSWER c. Centralized information technology/information services, patient record storage, and home healthcare worker services and programs" "What are four of the most important protective measures and security and safety practices for off-campus facilities? a. Ensure personal safety, duress alarms, violence training, and access control systems are in place b. Ensures employees drive safely, test their security equipment, report security incidents, and know when they are in high crime neighborhoods c. Ensure there are appropriate security policies and training, personnel and security systems in place for employees, and security officers working the off-campus locations d. Ensure security policies and personnel are in place, duress alarms are installed and operational and employees know how to use them, and employees report security incidents - CORRECT ANSWER ..." "What are three ways off-campus workers can communicate security emergencies? a. Two-way radios, e-mails, and internet b. Voice-activated radios, e-mails, and internet c. Duress alarms, lone-worker devices, and blue alarm lights d. Cell phones, overhead paging systems, and pagers - CORRECT ANSWER c. Duress alarms, lone-worker devices, and blue alarm lights" "Which of the following is not an example of abusive behavior? a. Verbal abuse b. Harassing communications c. Simple assault d. Threats - CORRECT ANSWER c. Simple assault" "According to the Employment Law Alliance study conducted in 2007, how many workers have been victims of abuse at work? a. Nearly a third b. Nearly a half c. Nearly two thirds d. Almost all - CORRECT ANSWER b. Nearly a half" "Fill in the blank: Violence is the _______ leading cause of death in the workplace. a. Sixth b. Third c. First d. Fourth - CORRECT ANSWER b. Third" "According to the FBI, what are the four broad types of workplace violence? - CORRECT ANSWER Criminal acts Customer/Client/Patient violence Worker-on-Worker violence Violence steming from a personal relationship" "What is critical for the success of the workplace violence prevention program? a. Worksite analysis, proper documentation, recordkeeping b. Proper documentation, recordkeeping, annual program evaluation c. Proper documentation, annual program evaluation, safety & health training d. Worksite analysis, Hazard prevention, annual program evaluation - CORRECT ANSWER b. Proper documentation, recordkeeping, annual program evaluation" "Sentinel Event Alert Issue 54: Preventing Workplace Violence in the Healthcare Setting. - CORRECT ANSWER By The Joint Commission, deals specifically with assaults, rape, and homicide and suggests healthcare institutions take actions to prevent workplace violence." "Environment of Care Standards - CORRECT ANSWER by the Joint Commission - requires healthcare facilities to address and maintain a written plan describing how an institution provides for the security of patients, staff, and visitors." "ASIS International notes three ways to minimize risks for workplace violence: - CORRECT ANSWER 1. Workplace design 2. Employee training 3. Policies, practices, and procedures" "A forensic patient's criminal record should be disclosed to whom? a. All employees b. Kept confidential c. All employees and patients d. Security personnel only - CORRECT ANSWER b. Kept confidential" "What organization provides training and education on preventing infant abduction? a. The Joint Commission b. Federal Emergency Management Agency c. National Fire Protection Associaton d. National Center for Missing and Exploited Children - CORRECT ANSWER d. National Center for Missing and Exploited Children" "Who should talk to the media about VIPs in your facility? a. The security manager b. Public relations or administrative personnel c. The VIP's nurse d. The admissions clerk - CORRECT ANSWER b. Public relations or administrative personnel" "What is a forensic patient? - CORRECT ANSWER One who is in the custody of law enforcement by court order or a correctional institution." "According to NECMEC, between 2004 and 2010 _____ infants were abducted by non-family members from healthcare facilities. a. 3 b. 10 c. 19 d. 25 - CORRECT ANSWER b. 10" "Your effectiveness in dealing with behavior problems depends on what? a. Your size b. Your verbal communication skills c. Your strength d. Your sex - CORRECT ANSWER b. Your verbal communication skills" "There are how many routes of infection transmission? a. Two b. Three c. Four d. None of the above - CORRECT ANSWER b. Three" "Who requires that security officers be able to demonstrate age-specific competence when interacting with children and the elderly? a. The Occupational Safety and Health Administration b. The American Medical Association c. The Joint Commission d. The National Center for Missing and Exploited Children - CORRECT ANSWER c. The Joint Commission" "The National Center for Missing and Exploited Children has published which of the following? a. An abduction prevention and response plan all facilities are required to use b. A booklet to assist in developing an abduction prevention and response plan c. An abduction prevention and response plan only for infants d. An abduction prevention and response plan only for pediatrics - CORRECT ANSWER b. A booklet to assist in developing an abduction prevention and response plan" "What should you do when interacting with a disruptive person - CORRECT ANSWER 1. Lower your voice so they need to listen to you 2. Allow personal space - don't get too close 3. See their hands - look for weapons" "In an active shooter situation - unarmed officer must: - CORRECT ANSWER Direct other persons in area to a secure location, call 911" "In an active shooter situation - armed officer must: - CORRECT ANSWER Decide to contain the area or take immediate action. Is already trained in Immediate Action Rapid Deployment" "The Joint Commission is a __________ accrediting authority recognized by government agencies, insurance companies, and healthcare providers. a. Voluntary b. Required c. State d. International - CORRECT ANSWER a. Voluntary" "The mechanism used to evaluate external potential adverse impacts on the hospital is called the ________. a. External security consultant b. Proactive risk assessment c. Joint Commission Standards d. None of the above - CORRECT ANSWER b. Proactive risk assessment" "With regard to security in women's services areas, the standards of The Joint Commission and guidelines of the National Center for Missing and Exploited Children are what? a. Mutually supportive b. Not compatible c. In conflict d. Contradictory and confusing to healthcare security professionals - CORRECT ANSWER a. Mutually supportive" "After the healthcare organization has identified the list of potential threats, prioritized the list, and selected those that would affect the facility, it must do what? a. Report them to The Joint Commission b. Hire new security officers to deal with them c. Implement procedures and controls to reduce or eliminate areas of vulnerability d. Seek advice from a security consultant - CORRECT ANSWER c. Implement procedures and controls to reduce or eliminate areas of vulnerability" "Beginning in January 2008, under The Joint Commission's Emergency Management Standards the increased responsibilities of security include what? a. Identifying the role of law enforcement and the National Guard at the facility during emergencies b. Controlling entrances in and out of the facility during emergencies c. Controlling movement of individuals within the facility during emergencies d. All of the above - CORRECT ANSWER d. All of the above" "Delayed egress locks: - CORRECT ANSWER Door unlocks after 15/30 second delay. Used in areas where NFPA 101 does not ordinarily permit locking door." "Three types of credentials: - CORRECT ANSWER Something you have (card) Something you know (password) Something you are (fingerprint/eye scan) Sometimes #4 - someone you know" "Control panels: - CORRECT ANSWER The communication devices between the field device and the computer that regulate and monitors the system." "What is RAID (Redundant Array of Independent Disks)? - CORRECT ANSWER A data storage virtualization technology that combines multiple disk drive components into a logical unit for the purposes of data redundancy and performance improvement." "An IP camera's resolution is measured in CIF (common intermediate format) with a resolution of _____ pixels. a. 352 x 240 b. 352 x 350 c. 400 x 240 d. 400 x 204 - CORRECT ANSWER a. 352 x 240" "A megapixel camera increases the resolution to between _____ and _____ times CIF or higher: a. 8 x 16 b. 16 x 32 c. 32 x 64 d. 64 x 120 - CORRECT ANSWER b. 16 x 32" "What are most frequently used to form an integrated security system? a. Access control, Duress alarm, CCTV b. Cameras, alarms, locksets c. Alarms, locksets, CCTV d. Access control, alarm, CCTV - CORRECT ANSWER d. Access control, alarm, CCTV" "What make up secondary sub-systems of security? (4) - CORRECT ANSWER Fire/emergency alarms; elevator control; patient protection systems; HVAC" "What imposes significant requirements so that doors unlock appropriately in an integrated security system with electronic access control? a. ASIS 101 b. IAHSS 101 c. NFPA 101 d. OSHA 101 - CORRECT ANSWER c. NFPA 101" "Whis of the following is an example of an external incident? a. Infant abduction b. Bomb threat c. Major incident with incoming casualties d. Armed robbery - CORRECT ANSWER c. Major incident with incoming casualties" "When does the initial response to a critical incident begin? a. When the security officer arrives at the scene b. When the incident is reported c. When law enforcement arrives at the scene d. When all injjured persons have been treated - CORRECT ANSWER b. When the incident is reported" "When responding to a critical incident, what is the first action an officer should take? a. Fully document the incident b. Secure any crime scene evidence c. Ensure the offier's safety d. None of the above - CORRECT ANSWER c. Ensure the offier's safety" "Which of the following could cause critical incident stress? a. Death of a co-worker b. Incidents involving children c. Experiencing threatening behavior or physical violence d. All of the above - CORRECT ANSWER d. All of the above" "________ produced by security personnel should always be viewed as important and conform to required formats. a. Verbal commands b. Documentation c. Statements d. None of the above - CORRECT ANSWER b. Documentation" "What is a critical incident? - CORRECT ANSWER Any incident that may result in, or have the potential to result in, serious injury or major damage to property, or severely impair the operation of the organization." "Which of the following is not a criterion for defining a profession? a. Strictly job performance b. A code of ethics c. Recognized body of knowledge d. Authority recognized by those served - CORRECT ANSWER ..." "Which of these continuing education topics is least applicable to healthcare security? a. Conflict resolution b. Hazardous materials management c. Patient safety measures d. Patient privacy issues - CORRECT ANSWER b. Hazardous materials management" "Who must take responsibility for your advancment as a professional security officer? a. Your supervisor b. Your employer c. You d. Your family - CORRECT ANSWER c. You" "What is the role of the IAHSS in the area of healthcare security and safety? a. To be a watchdog to the industry b. To help healthcare security professionals improve the performance of healthcare security officers c. To publish books and materials on healthcare security and safety d. To be a union for security directors - CORRECT ANSWER b. To help healthcare security professionals improve the performance of healthcare security officers" "A security department, which places an emphasis on crime prevention, is: a) Relying on traditional security practices to reduce crime b) Operating in a reactive and enforcement mode c) Working smarter than most security departments that rely on traditional reactive enforcement methods d) More likely to see their crime statistics increase from year to year - CORRECT ANSWER c) Working smarter than most security departments that rely on traditional reactive enforcement methods" "The key(s) to maintaining a safe and secure wnvironment for employees traveling to and from work is: a) Increasing their personal security awareness b) Educating them about the availability and use of security systems and protection devices c) Proving all employees with self defense training d) All of the above e) A & B only - CORRECT ANSWER e) A & B only" "The use of informants and covert investigations can, if they are improperly used or applied, cause the organization a myriad of problems. Examples of such problems would include: a) Accusations of invasion of privacy b) Entrapment c) Creating a hostile work environment d) All of the above - CORRECT ANSWER d) All of the above" "What are the advantages of "foot" patrol? a) It is the most effective method of patrol within a building b) Uniform officers provide visible deterrent to crime c) Can be utilized with other types of patrol d) All of the above - CORRECT ANSWER d) All of the above" ""Premise" liability" refers to the legal duty of a healthcare organization to keep its property ______. a) Secured b) Reasonably safe condition c) Looking nice with trimmed shrubbery d) Free of vagrants - CORRECT ANSWER b) Reasonably safe condition" "Which of the following is not one of four elements that must be proved in a negligence lawsuit? a) Defendant owed a legal duty b) Defendant breached its legal duty c) Defendant was not aware of the hazard d) Defendant's breach of duty was the proximate cause of injury - CORRECT ANSWER c) Defendant was not aware of the hazard" "What options and benefits does "bicycle patrol" provide to the hospital security department? a) Crime prevention tool b) Public relations tool c) Economically efficient patrol tool d) All of the above - CORRECT ANSWER d) All of the above" "When dealing with a disruptive person the officer should: a) Give the person an adequate amount of personal space b) Have a general plan in place before interacting with the person c) Utilize verbal de-escalation skills d) All of the above - CORRECT ANSWER d) All of the above" "An example of an internal defensive control is: a) Chain link fence b) Skylights c) Lighting d) A safe - CORRECT ANSWER d) A safe" "One of the first steps in generating employee involvement and support in a security & safety program begins with: a) Post incident debriefing b) Can be "coach" on the benefits in new employee orientation c) Sending home mailers d) Conducting a good investigation and writing a good SIR - CORRECT ANSWER b) Can be "coach" on the benefits in new employee orientation" "Chain of custody means the following: a) How the evidence was collected from the very beginning up to and including its final presentation in a courtroom. b) Documentation showing every person who came into contact with the evidence. c) Details relating to the packaging, handling, storage and processing. d) All of the above. - CORRECT ANSWER d) All of the above." "Tagging is an activity that gangs ________ participate in. a) Always b) Never c) May or may not - CORRECT ANSWER c) May or may not" "Gang members ____________ wear similar color clothing to show their gang affiliation. a) Always b) Never c) May - CORRECT ANSWER c) May" "A "Professional Patient" is someone who is seeking: a) Attention b) Controlled substances c) A hiding place d) Housing e) All of the above - CORRECT ANSWER e) All of the above" "When dealing with the media after a critical incident, an officer should: a) Provide no comments b) Direct all inquiries to the designated media contact person c) Engage in scene control d) All of the above e) A & C only - CORRECT ANSWER d) All of the above" "Typical crimes committed by the homeless in Healthcare facilities include: a) Homicide, assault, kidnapping or panhandling b) Homicide, assault, suicide or panhandling c) Homicide, assault, theft or disorderly conduct d) Homicide, assault, browsing or panhandling - CORRECT ANSWER c) Homicide, assault, theft or disorderly conduct" ""Munchausen Syndrome" is characterized by: a) Hypochondriacs b) Patients who feign illness and subject themselves to potentially harmful medical procedures c) Professional patients seeking drugs d) Homeless patients seeking shelter - CORRECT ANSWER b) Patients who feign illness and subject themselves to potentially harmful medical" "The duty to protect persons on property against the criminal acts of a third party does not normally arise until the criminal acts become: a) Planned b) Foreseeable c) Unavoidable d) None of the above - CORRECT ANSWER b) Foreseeable" "If a healthcare organization wishes to minimize the risk of a negligent lawsuit they should: a) Implement proper security policies and procedures b) Provide proper equipment c) Conduct a proper security risk assessment d) Correct noted deficiencies if an assessment was conducted e) All the above - CORRECT ANSWER e) All the above" "The key factors in evaluating the security risk potential in parking facilities include: a) The location b) The history of security problems c) The designated use during high-risk hours d) All of the above - CORRECT ANSWER d) All of the above" "The best safeguards against medical imposters are tight access control, _________ and an alert staff. a) Card access control system b) Photo identification c) Security officer on every floor. d) None of the above - CORRECT ANSWER b) Photo identification" "Remote video monitoring can be conducting over: a) Local Area Network/Wide Area Network b) Internet c) Regular telephone line d) All of the above - CORRECT ANSWER d) All of the above" "Which of the following is not one of the legal elements of negligence? a) Legal duty of care b) Breach of legal duty c) Damages exceeded $1,000 d) Injury - CORRECT ANSWER c) Damages exceeded $1,000" "In the event of a fire, doors connected to the Access Control System should: a) Automatically release (fail-safe) b) Remain locked because fire alarms are frequently used as a diversion c) Not be linked with the Fire Alarm System d) Release when pulled on - CORRECT ANSWER a) Automatically release (fail-safe)" "What type of patrol is the one that can often bring the best results? a) Canine Patrol b) Bicycle Patrol c) Foot Patrol d) Motorized Vehicle patrol - CORRECT ANSWER c) Foot Patrol" "If patrolling in a motorized security patrol, what general rules must be followed? a) All city, county and state laws should be observed and followed at all times b) All vehicles should be for official use only and no unauthorized passengers should be allowed c) All operators should have a valid drivers license in there possession d) All of the above - CORRECT ANSWER d) All of the above" "What organization's general duty clause requires hospitals and healthcare organizations to identify departments, work areas, and groups of employees especially vulnerable to workplace violence? a) Joint Commission for the Accreditation of Healthcare Organizations (JCAHO) b) State Department of Health c) Health Care Finance Administration (HCFA) d) Occupational Safety and Health Administration (OSHA) - CORRECT ANSWER d) Occupational Safety and Health Administration (OSHA)" "Workplace violence includes which of the following: a) Shootings b) Suicide c) An intimidating presence d) All of the above - CORRECT ANSWER d) All of the above" "Hazardous surveillance rounds are a requirement of: a) IAHSS b) OSHA c) TJC d) EPA - CORRECT ANSWER c) TJC" "Which of the following is a criteria that is utilized to determine risk? a) Occurrences b) Staffing Levels c) Frequency d) Criticality - CORRECT ANSWER d) Criticality" "The abduction of an infant or a child is considered to be a ____________ by The Joint Commission (TJC) a) Sentinel Event b) Custody Case c) Security Sensitive Area d) All of the above - CORRECT ANSWER a) Sentinel Event" "The NIOSH defines workplace violence as: a) Physical threats made by a former employee b) Physical violence between two coworkers c) Harassment of any nature d) Violent acts committed by a former employee - CORRECT ANSWER c) Harassment of any nature" "What percent of customers just go away because of an attitude of indifference? a) 5% b) 10% c) 35% d) 68% - CORRECT ANSWER d) 68%" "Your effectiveness in dealing with problem behaviors will depend upon your: a) Verbal communication skills b) Ability to remain calm in a crisis c) Body language d) Training e) All of the above - CORRECT ANSWER e) All of the above" "CCTV provides which of the following functions: a) Access Control b) General Surveillance c) Compliance with federal laws d) A and C - CORRECT ANSWER d) A and C" "A requirement for any profession is a: a) Code of Ethics b) Management plan c) Chief Executive Officer d) Daily Activity Report - CORRECT ANSWER a) Code of Ethics" "Which one of the guidelines for covert operations should not be employed? a) Require daily reports and summaries b) Laws may be broken if it aids the investigation c) Insist that no person be subjected to entrapment d) Be clear as to the scope of the investigation - CORRECT ANSWER b) Laws may be broken if it aids the investigation" “What is the primary role of a security officer in crime prevention? a. Reduce the desire for a person to committ a crime. b. Patrol all assigned areas dilligently. c. Reduce the opportunity for a person to committ a crime. d. None of these - CORRECT ANSWER c. Reduce the opportunity for a person to committ a crime." "Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? a. Initiating some action to remove or reduce the risk. b. Reporting the risk to law enforcement authorities. c. Documenting the risk to the administration. d. Each of the above. - CORRECT ANSWER a. Initiating some action to remove or reduce the risk." "What must be done about life safety deficiencies found in the hazzard surveillance tour? a. Report them to the nearest medical personnel. b. Correct them before the next safety committee meeting. c. Report them to the Occupational Safety and Health Administration. d. Correct them immediately. - CORRECT ANSWER d. Correct them immediately." "What is the purpose of crime analysis? a. Identify problems and develop strategies to reduce problems. b. Assist law enforcement in identifying known criminals. c. Solve crimes and make arrests. d. None of the above. - CORRECT ANSWER a. Identify problems and develop strategies to reduce problems." "What are the layers of protection through physical security planning? - CORRECT ANSWER * Perimeter Barrior: line or outside perimeter of the site * Building's Exterior: top, sides, bottom of building * Interior Controls: lock/key systems, access control systems, alarms, camera, policies/procedures, training" "How can employee awareness programs improve safety in a healthcare facility? - CORRECT ANSWER * Generates employee involvement * Improves trust/credibility in the security program and it's personnel" "What are the two most important aspects of a successful security program? a. Assist law enforcement and identifying known criminals b. Patrol and crime prevention c. Crime prevention and risk assessment d. Security awareness and crime prevention - CORRECT ANSWER d. Security awareness and crime prevention" "Why is crime analysis important? - CORRECT ANSWER It helps security monitor the level and types of crime and seasonal fluctuations." "How does environmental design promote a safer environment? - CORRECT ANSWER Design areas with: CPTED Clear sight lines Appropriate lighting Unambiguous sinage" "What are the two categories of safety and securities inspections? a. Surveillance surveys and security surveys b. Hazard inspections and security rounds c. Hazard surveillance rounds and security surveys d. Surveillance rounds and hazard surveillance surveys - CORRECT ANSWER c. Hazard surveillance rounds and security surveys" "Hazard Surveillance Round inspections are reported to: a. Occupational Safety Health Association (OSHA) b. The Supervisor of the facility c. The Joint Commission (TJC) d. The safety committee of the healthcare organization - CORRECT ANSWER d. The safety committee of the healthcare organization" "Patient care buildings and satellite health centers require Hazard Surveillance Round inspections: a. Once per year b. Twice per year c. Every two years d. Every three years - CORRECT ANSWER c. Twice per year" "Non-patient care buildings and exterior grounds require Hazard Surveillance Round inspections: a. Once per year b. Twice per year c. Every two years d. None of the above - CORRECT ANSWER a. Once per year" "The five-step approach to crime analysis is: a. Gather, Collate, Analyze, Separate, Evaluate feedback b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback c. Collect, Evaluate, Collate, Disseminate, Gather feedback d.Collect, Collate, Analyze, Gather/Evaluate feedback - CORRECT ANSWER b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback" "Satisfied customers on average tell _________ other people about their positive experience at a healthcare facility. a. 1 to 2 b. 2 to 3 c. 4 to 5 d. 6 to 7 - CORRECT ANSWER c. 4 to 5" "How many healthcare organizations have earned the Planetree organization's designation as a 'patient-centered hospital'? a. Less than 100 b. Less than 115 c. More than 125 d. More than 200 - CORRECT ANSWER c. more than 125" "What are the four elements of the "Fish" philosophy? - CORRECT ANSWER 1. Choose your attitude 2. Play 3. Make Their day 4. Be present, be there" "The acronym HEART expresses what: - CORRECT ANSWER Honesty Empathetic Appreciative Respectful Tolerant" "Research reveals that consumers make buying decisions based on: a. 70% service / 30% product b. 80% service / 20% product c. 90% sevice / 10% product d. 95% sevice / 5% product - CORRECT ANSWER c. 90% sevice / 10% product" "What determines whether a customer is satisfied or not? a. A customer that is visably pleased b. A customers perception of having needs met c. A customers who has had his questions answered d. A customer feeling good - CORRECT ANSWER b. A customers perception of having needs met" "Key traits security officers should have (7): - CORRECT ANSWER Emotional awareness; concern; Problem solving; Initiative; responsibility; Explaining, and informing" "What is the most powerful booster of customer service improvement? a. Surveys b. Evaluations c. Benchmarking d. Feedback - CORRECT ANSWER d. Feedback" "Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? a. Forseeability b. Neglience c. Totality of circumstances d. Duty to invitees - CORRECT ANSWER c. Totality of circumstances" "The major source of premise liability in healthcare is from: a. Poor lighting b. Slips and falls c. Fire hazards d. Assaults - CORRECT ANSWER b. Slips and falls" "Property owners have a ________ duty to maintain the property in a ___________ condition. a. Legal / reasonably safe b. Moral / reasonably safe c. Legal / completely safe d. Moral / completely safe - CORRECT ANSWER a. Legal / reasonably safe" "Which of the following are elements necessary to establish neglience in a premise liability case? a. Duty to the plaintiff b. Failure to meet the duty c. Breech of a duty caused an injury d. All of the above - CORRECT ANSWER d. All of the above" "What is CPTED - Crime Prevention Through Environmental Design (3) - CORRECT ANSWER Promotes a clear line of sight Created perception of safety Makes criminals feel detected" "Define: Broken Windows - CORRECT ANSWER Theory: Signs of neglect, ie: broken windows and/or graffiti on buildings indicate no one cares about the area and is not watching it - it invites crime." "Failure to conduct routine patrol can ultimately result in what? a. An increase in security spending b. An increase in the organization's revenue c. A liability exposure d. Both A and C - CORRECT ANSWER c. A liability exposure" "K-9 patrol teams can be particularly effective in dealing with which situation? a. Restraining a patient b. Emergency department violence c. Patrolling patient floors d. Children who are upset - CORRECT ANSWER b. Emergency department violence" "Bicycle patrol is which one of these? a. Faster than foot patrol and a vehicle in heavy traffic b. Faster than foot patrol, but slower than a vehicle in heavy traffic c. The safest method of patrol d. The slowest method of patrol - CORRECT ANSWER a. Faster than foot patrol and a vehicle in heavy traffic" "_______ patrol contributes, more than any other method of patrol, to excessive socialization. a. Bicycle b. Foot c. K-9 d. Vehicle - CORRECT ANSWER b. Foot" "Why are initial information gathering and proper note-taking key to a successful investigation? a. They memorialize information gathered at the scene from those involved b. They refresh your memory for later report writing purposes c. They are subject to discovery by the defense in a criminal case and thus can be supoenaed d. All of the above - CORRECT ANSWER d. All of the above" "When dealing with a personal-gain informant, what should the officer do? a. Document the officer's interaction with the informant b. Let the informant run the show c. Become personally involved with the informant d. Make promises to the informant that cannot be kept - CORRECT ANSWER a. Document the officer's interaction with the informant" "Which of the following is NOT a recommended guideline when an outside agency conducts an undercover investigation? a. Insist that no person be submitted to entrapment b. Require daily reports c. Insist that no laws or policies ever be broken d. Insist that all security department staff receive operational information - CORRECT ANSWER d. Insist that all security department staff receive operational information" "Before using any covert monitoring devices, the officer should do what? a. Notify the information system department b. Notify the engineering department c. Submit a covert investigation request to the human resources department d. Review applicable state and federal laws - CORRECT ANSWER d. Review applicable state and federal laws" "Which of the following is NOT a characteristic of a covert or undercover operations protocol? a. Strict, clear, and concise b. Clearly spells out when covert operations can be performed c. Formulated as an ongoing process d. Has safeguards in place to prevent improper behavior - CORRECT ANSWER c. Formulated as an ongoing process" "When arriving at a crime scene, which order should issues be addressed? a. Protect the scene, protect yourself, render aid b. Render aid, protect the scene, protect yourself c. Protect yourself, protect the scene, render aid d. Protect yourself, render aid, protect the scene - CORRECT ANSWER d. Protect yourself, render aid, protect the scene" "Which of the following are part of the security officer's role in providing security services and protective measures at off-campus locations? a. Conduct the security risk assessments to determine what security protections are required at off-campus facilities b. Only respond to emergency calls for assistance c. Be alert to, identify, and report specific situations that encourage or make crime more likely at off-campus facilities d. A and C - CORRECT ANSWER c. Be alert to, identify, and report specific situations that encourage or make crime more likely at off-campus facilities" "The two types of off-campus facilities - CORRECT ANSWER 1. Ancillary services and support units 2. Facilities with security sensitive areas" "Departments that provide clinical support are called: - CORRECT ANSWER Ancillary services" "Departments that provide non-clinical support are called: - CORRECT ANSWER Support units" "Types of ancillary and support units (7): - CORRECT ANSWER HR, Payroll, Admin/executive offices, laundry, logistics, daycares, hospice" "Types of security sensitive facilities located off-campus (8): - CORRECT ANSWER Central IT/IS, Patient records, abortion, labs/research, home healthcare/hospice, outreach home care, clinics, pharmacies" "Which area poses one of the greatest risks of crime to staff and visitors? a. Main enterance b. Parking areas c. ER room d. HR office - CORRECT ANSWER b. Parking areas" "The National Crime Victimization Survey indicates that violent and property crime rates have _________ since 1995. a. Increased drastically b. Decreased significantly c. Increased slightly d. Remained the same - CORRECT ANSWER b. Decreased significantly" "In 2004, _________ million incidents of violent and property crimes were been recorded. a. 15 b. 24 c. 30 d. 41 - CORRECT ANSWER b. 24" "Workplace violence is defined as any behavior in a work environment that a reasonable person finds what? a. Intimidating b. Threatening c. Violent d. All of the above - CORRECT ANSWER d. All of the above" "The Federal Bureau of Investigation characterizes workplace violence into how many broad types? a. Four b. Five c. Three d. Two - CORRECT ANSWER a. Four" "Define workplace violence: - CORRECT ANSWER Any behavior that creates a work environment that a reasonable person would find intimidating, threatening, violent, or abusive, regardless of whether the behavior may affect a person's psychological or physical well-being." "Between 1995 and 2010, hospital and healthcare facilities experienced ______ assaults, rapes, or homicides / _____ occurring since 2007. a. 172 / 50 b. 265 / 110 c. 295 / 75 d. 325 / 200 - CORRECT ANSWER b. 265 / 110" "The US Department of Labor reports that nearly _______ million American workers report having been victims of workplace violence each year. a. 1 b. 2 c. 3 d. 4 - CORRECT ANSWER b. 2" "In 1996 what organization introduced "Healthcare Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers? a. DHS b. NFPA c. TJC d. OSHA - CORRECT ANSWER d. OSHA" "The five elements of a workplace violence prevention program: - CORRECT ANSWER 1. Management commitment & employee involvement 2. Detailed worksite analysis 3. Hazard prevention & control process 4. Safety & health training 5. Proper recordkeeping & program evaluation" "Homeless individuals who take shelter in your facility may commit what crime? a. Assault b. Theft c. Homicide d. All of the above - CORRECT ANSWER d. All of the above" "Individuals with Munchausen Syndrome may do what? a. Have clear medical records b. Seek healthcare for serious illness only c. Refuse medical treatment d. Have a predictable relapse and unclear symptoms - CORRECT ANSWER ..." "What should be done about known gang members who require medical treatment in your facility? a. They should be refused treatment b. They should be admitted under an assumed name c. They should receive quick treatment and be discharged d. None of the above - CORRECT ANSWER b. They should be admitted under an assumed name" "Infant abductions can be prevented by doing what? a. Performing background checks on all staff b. Using untested security systems c. Educating staff and parents d. Conducting extra security rounds - CORRECT ANSWER c. Educating staff and parents" "Who should take charge in dealing with combative patients? a. Security officers b. Experienced medical staff members c. Law enforcement officers d. Family members - CORRECT ANSWER a. Security officers" "Which is the most commonly used identification system in security plans to prevent infant abduction? a. Four-bracelet system b. Two-bracelet system c. Six-bracelet system d. None of the above - CORRECT ANSWER a. Four-bracelet system" "Stalking can be defined as what? a. Unwanted e-mails b. Photographing c. Obsessive phone calls d. All of the above - CORRECT ANSWER d. All of the above" "How can security and medical staff ease tension in an emergency department waiting room? a. Both parties agree to ignore the patients b. Send the patients to a nearby emergency department c. Form a system of constant communication d. None of the above - CORRECT ANSWER c. Form a system of constant communication" "Three ways infections can be transmitted in a patient interaction. - CORRECT ANSWER 1. Airborne 2. Contact 3. Droplet" "Two characteristics that pediatric and geriatric patients share. - CORRECT ANSWER 1. Mental competence 2. Vulnerability" "Complicating factors in restraining an elderly patient. - CORRECT ANSWER 1. Skin easily bruised, can tear, and bleed 2. Fragile bones, break easily 3. Don't underestimate their strength" "List airborne transmission diseases: - CORRECT ANSWER TB / Measles / Chicken Pox" "List contact transmissions diseases: - CORRECT ANSWER Staph skin infections / Herpes simplex virus / Lice Scabies / Chocken Pox / Conjunctivitis" "List droplet transmission diseases: - CORRECT ANSWER Diptheria / Rubella / Influenza / Some types of meningitis / some viral & bacterial respiratory diseases" "What agency requires employers to provide safeguards, including training about infectious hazards and methods of exposure prevention? a. The Occupational Safety and Health Administration b. The American Medical Association c. The Joint Commission d. Department of Health and Human Services - CORRECT ANSWER a. The Occupational Safety and Health Administration" "Which of the following is NOT an outward sign of gang activity? a. Group comprised of the same ethic origin b. Tagging buildings c. Similar skin tattoos d. Hand signals - CORRECT ANSWER a. Group comprised of the same ethic origin" "A healthcare security or police officer should do what during a labor dispute? a. Conduct mediation b. Sympathize with friends c. Remain objective d. None of the above - CORRECT ANSWER c. Remain objective" "A healthcare security department should do this with any photographic or video evidence from a civil dispute? a. Destroy it b. Turn it over to the organization's legal department c. Provide all employees with a copy d. Submit a copy to the union representative - CORRECT ANSWER b. Turn it over to the organization's legal department" "Which of the following is a challenge encountered by healthcare security when dealing with a VIP? a. Increased access control b. Patient privacy c. News media d. All of the above - CORRECT ANSWER d. All of the above" "What is the term used to describe individuals who pose as Licensed healthcare providers? a. Professional patients b. Medical imposters c. VIPs d. Disruptive persons - CORRECT ANSWER b. Medical imposters" "What risks must be evaluated in security sensitive areas? - CORRECT ANSWER Man made threats, terrorist events, natural disasters, escalating events" "Areas typically found to be security sensitive: - CORRECT ANSWER #1 Women's services, emergency department, pharmacy #2 Cashier, utility generation points, retail sales areas" "The Joint Commission calls its evaluation system: a. Proactive Risk Assessments b. Hazard Vulnerability Analysis c. Annual program evaluations d. Hazard surveillance rounds - CORRECT ANSWER b. Hazard Vulnerability Analysis" "What organization requires evaluations of the risks a healthcare facility might face? a. The Joint Commission b. The National Fire Protection Association c. The Occupational Health and Safety Administration d. All of the above - CORRECT ANSWER d. All of the above" "Effective security requires balancing three elements: people, procedures, and what? a. Equipment b. Access control c. Training d. None of the above - CORRECT ANSWER a. Equipment" "Which of these is a system that provides continuous power to an alternating current line within a prescribed tolerance and protects against over-voltage conditions, loss of primary power, and intermittent brownouts? a. Delayed egress lock b. Uninterrupted power supply c. Biometrics d. Closed-circuit televisions - CORRECT ANSWER b. Uninterrupted power supply" "Which document contains requirements that must be complied with when electronic access control devices are used? a. ASIS 101 b. IAHSS 101 c. OSHA 101 d. NFPA 101 - CORRECT ANSWER d. NFPA 101" "What is the term for a locking device that prevents a door from being opened from the egress side for a period of time (usually 10 to 30 seconds)? a. Strike b. Card reader c. Delayed egress lock d. Biometrics - CORRECT ANSWER c. Delayed egress lock" "What is the most common type of credential reader used today? a. Iris b. Card c. Retina d. Fingerprint - CORRECT ANSWER b. Card" "What is an integrated security system? - CORRECT ANSWER A central command and control using a common interface that shares data and performs as if it were one system. It brings together sub-systems." "What is a sub-system? - CORRECT ANSWER Sub-systems work together so that one system, not many, controls security." "Fail-secure lock: - CORRECT ANSWER Does NOT require power to lock - remains locked when power is lost." "Fail-safe lock: - CORRECT ANSWER REQUIRES power to lock - remains unlocked during power outage." "Electronic locking devices: - CORRECT ANSWER Operate in conjunction with the electronic access control system. Requires power to operate, locks for doors can be remotely controlled." "Electrified locksets: - CORRECT ANSWER The retracting of the latching device in the door from the secure side requires the removal of power to unlock the door." "Electric strike: - CORRECT ANSWER Device is located in the door frame and used with a standard mechanical lockset. Lockset remains locked until the strike in the door frame releases the lock." "Elecrtomagnetic locks: - CORRECT ANSWER They are fail-safe locks, require power to always remain locked. NFPA 101 must be met."