Walmart Hiring Assessment Test
Questions and Answers
Least - Tell the struggling team member to work faster because he is holding the
team back.
A customer/member is looking for a particular brand of cold medicine and can find it
in the health and wellness area. He approaches you for help. - ANSWER-Most -
Explain where he can find the medicine. Offer to walk him there if he would like some
help finding it.
Least - Show him to the aisle with the medicine and let him know he can save some
money by purchasing a brand thatś on sale.
Your newest coworker is not as productive as other members of your team. You and
your coworkers have to work harder to make up for this. - ANSWER-Most - Give her
advice and tips for how to get things done correctly and efficiently.
Least - Talk to your supervisor about the situation. Suggest that this might not be the
best role for your coworker.
During a busy time at the bakery counter, a loyal customer/member stops you to
chat. As heś talking, you notice a customer/member that needs help. - ANSWER-
Most - Apologize and tell him you see another customer/member that needs your
help.
Least - In order to keep him happy, allow him to continue his story until he is
finished.
A coworker did not clean his work area before going home. This could cause an
accident, so you quickly clean up. The next day you see the coworker. - ANSWER-
Most - Tell him he should be more careful because his work area could have
resulted in an accident.
Least - Let him know you cleaned up his work area and that he owes you a favor.
A customer/member asks you about a new mobile phone that is out of stock. You
expect to have the phone back in a few days, but the customer/member wants it
sooner. - ANSWER-Most - Offer to call another store nearby to see if they have the
phone in stock.
Least - Take the customer/memberś contact info and promise to have someone call
her as soon as the phone come in
You are working on task with a new team. This task is very challenging, and you and
your team are starting to become overwhelmed and stressed. - ANSWER-Most - Try
Questions and Answers
Least - Tell the struggling team member to work faster because he is holding the
team back.
A customer/member is looking for a particular brand of cold medicine and can find it
in the health and wellness area. He approaches you for help. - ANSWER-Most -
Explain where he can find the medicine. Offer to walk him there if he would like some
help finding it.
Least - Show him to the aisle with the medicine and let him know he can save some
money by purchasing a brand thatś on sale.
Your newest coworker is not as productive as other members of your team. You and
your coworkers have to work harder to make up for this. - ANSWER-Most - Give her
advice and tips for how to get things done correctly and efficiently.
Least - Talk to your supervisor about the situation. Suggest that this might not be the
best role for your coworker.
During a busy time at the bakery counter, a loyal customer/member stops you to
chat. As heś talking, you notice a customer/member that needs help. - ANSWER-
Most - Apologize and tell him you see another customer/member that needs your
help.
Least - In order to keep him happy, allow him to continue his story until he is
finished.
A coworker did not clean his work area before going home. This could cause an
accident, so you quickly clean up. The next day you see the coworker. - ANSWER-
Most - Tell him he should be more careful because his work area could have
resulted in an accident.
Least - Let him know you cleaned up his work area and that he owes you a favor.
A customer/member asks you about a new mobile phone that is out of stock. You
expect to have the phone back in a few days, but the customer/member wants it
sooner. - ANSWER-Most - Offer to call another store nearby to see if they have the
phone in stock.
Least - Take the customer/memberś contact info and promise to have someone call
her as soon as the phone come in
You are working on task with a new team. This task is very challenging, and you and
your team are starting to become overwhelmed and stressed. - ANSWER-Most - Try
