BOMI - FM FUNDAMENTALS CORRECT
QUESTIONS & ANSWERS(GRADED A+)
quality assessment - ANSWER Facilities management responsibilities such as
evaluating the effectiveness of service, benchmarking, management of audits, and
development of innovative improvements
What professional aspect of facilities management distinguishes it from related
professions? - ANSWER coordination across traditionally separate disciplinary lines
How can a facilities manager best improve worker productivity - ANSWER improve the
work environment
three dimensions of quality - ANSWER input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - ANSWER 25%
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - ANSWER strategic planning
Facilities management responsibilities such as evaluating the effectiveness of service,
benchmarking, management of audits, and development of innovative improvements
are all part of what function? - ANSWER quality assessment
What professional aspect of facilities management distinguishes it from related
professions? - ANSWER coordination across traditionally separate disciplinary lines
What is the best way for a facilities manager to become more proactive and avoid crisis
management? - ANSWER participate in discussions of the central management issues
How can a facilities manager best improve worker productivity? - ANSWER improve the
work environment
According to TQM/CQI literature, what are the three dimensions of quality? - ANSWER
input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - ANSWER 25 percent
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - ANSWER strategic planning
In most companies, how are facilities departments viewed? - ANSWER as overhead
,What is the most expensive element of most office and other white-collar workplaces? -
ANSWER people
How can facilities management successfully affect the corporate mission? - ANSWER
by linking asset planning to corporate goals
Define property management - ANSWER The process of maintaining and creating value
in real property consistent with the owner's objectives and in compliance with the
highest standard of professional ethics. In real estate, the process of profitable
operation and management of owned, leased, or subleased real property for a building
owner, developer, or land lord.
Define asset management - ANSWER Asset management: Maximizing value to a
portfolio of properties from acquisition to disposition within the objectives defined by the
owner. Asset management uses strategic planning, investment analysis, and the
positioning of a property in the market place.
Facility management, or inside-out view? - ANSWER The facility manager looks from
inside the business out to the external environment of economic forces, the
marketplace, corporate competition, etc., through the eyes of a manager of a given
business. A facility is a tool that enables the company to survive and prosper in its
external environment.
Real property, or outside-in view? - ANSWER A real estate organization views the
facility as a building, a commercial property designed to produce revenue. The building
does not support the real property business; it is the business.
What do all facilities management functions have aspects of? - ANSWER strategy and
tactics
What facilities activity usually produces the best overall financial and qualitative
performance? - ANSWER devising a good strategy
Define a program. - ANSWER any kind of work activities that the facilities manager
wants specifically to manage and track on an ongoing basis
Define a project. - ANSWER a set of tasks related to the achievement of a specific
objective
Behind personnel, what is the second largest expense on company ledgers? -
ANSWER facilities
What is situational analysis? - ANSWER capturing information about each external
element that can have an influence on the facilities department in the coming year
, What is the definition of a capitalized project? - ANSWER projects that create assets
with lasting value
Typically, higher costs due to poorly planned facilities actions are realized during what
phase of the management track? - ANSWER operations, maintenance, and service
delivery
For any facilities function, what is the activity that establishes the basis for future
improvements in strategic planning, service delivery, and cost control? - ANSWER
feedback and evaluation
What is the accounting system that encourages user departments to be responsible for
their facilities requirements? - ANSWER the chargeback system
What is the most common cause of contractual delays? - ANSWER Errors due to
ignorance of the rules
Companies that have owner-occupied buildings or a higher proportion of owned spaces
in their inventories and lower churn rates are more likely to have what type of facilities
management department? - ANSWER integrated, building-based departments
Which facilities management organizational model is typical of start-up companies and
small independent government agencies? - ANSWER office manager model
What is an important role of a facilities manager at the headquarters level? - ANSWER
implement policy formation activities
A facilities management organization's structure, service delivery, and decision making
are influenced by trends in what areas? - ANSWER business, culture, and government
What should determine the quality of customer service? - ANSWER customer
perceptions
When the cost of providing services is bid on by both an in-house facilities department
and outsourced companies, the facilities department is adopting what approach? -
ANSWER an entrepreneurial approach
What tool should the facilities staff use to increase the visibility of the department, its
mission, and its role in supporting the company's core business? - ANSWER Marketing
plan
In terms of purchasing, leasing, and contracting for property, if the real estate function
remains separate from the facilities function, what might a company experience difficulty
in handling? - ANSWER rapid transactions
QUESTIONS & ANSWERS(GRADED A+)
quality assessment - ANSWER Facilities management responsibilities such as
evaluating the effectiveness of service, benchmarking, management of audits, and
development of innovative improvements
What professional aspect of facilities management distinguishes it from related
professions? - ANSWER coordination across traditionally separate disciplinary lines
How can a facilities manager best improve worker productivity - ANSWER improve the
work environment
three dimensions of quality - ANSWER input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - ANSWER 25%
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - ANSWER strategic planning
Facilities management responsibilities such as evaluating the effectiveness of service,
benchmarking, management of audits, and development of innovative improvements
are all part of what function? - ANSWER quality assessment
What professional aspect of facilities management distinguishes it from related
professions? - ANSWER coordination across traditionally separate disciplinary lines
What is the best way for a facilities manager to become more proactive and avoid crisis
management? - ANSWER participate in discussions of the central management issues
How can a facilities manager best improve worker productivity? - ANSWER improve the
work environment
According to TQM/CQI literature, what are the three dimensions of quality? - ANSWER
input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - ANSWER 25 percent
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - ANSWER strategic planning
In most companies, how are facilities departments viewed? - ANSWER as overhead
,What is the most expensive element of most office and other white-collar workplaces? -
ANSWER people
How can facilities management successfully affect the corporate mission? - ANSWER
by linking asset planning to corporate goals
Define property management - ANSWER The process of maintaining and creating value
in real property consistent with the owner's objectives and in compliance with the
highest standard of professional ethics. In real estate, the process of profitable
operation and management of owned, leased, or subleased real property for a building
owner, developer, or land lord.
Define asset management - ANSWER Asset management: Maximizing value to a
portfolio of properties from acquisition to disposition within the objectives defined by the
owner. Asset management uses strategic planning, investment analysis, and the
positioning of a property in the market place.
Facility management, or inside-out view? - ANSWER The facility manager looks from
inside the business out to the external environment of economic forces, the
marketplace, corporate competition, etc., through the eyes of a manager of a given
business. A facility is a tool that enables the company to survive and prosper in its
external environment.
Real property, or outside-in view? - ANSWER A real estate organization views the
facility as a building, a commercial property designed to produce revenue. The building
does not support the real property business; it is the business.
What do all facilities management functions have aspects of? - ANSWER strategy and
tactics
What facilities activity usually produces the best overall financial and qualitative
performance? - ANSWER devising a good strategy
Define a program. - ANSWER any kind of work activities that the facilities manager
wants specifically to manage and track on an ongoing basis
Define a project. - ANSWER a set of tasks related to the achievement of a specific
objective
Behind personnel, what is the second largest expense on company ledgers? -
ANSWER facilities
What is situational analysis? - ANSWER capturing information about each external
element that can have an influence on the facilities department in the coming year
, What is the definition of a capitalized project? - ANSWER projects that create assets
with lasting value
Typically, higher costs due to poorly planned facilities actions are realized during what
phase of the management track? - ANSWER operations, maintenance, and service
delivery
For any facilities function, what is the activity that establishes the basis for future
improvements in strategic planning, service delivery, and cost control? - ANSWER
feedback and evaluation
What is the accounting system that encourages user departments to be responsible for
their facilities requirements? - ANSWER the chargeback system
What is the most common cause of contractual delays? - ANSWER Errors due to
ignorance of the rules
Companies that have owner-occupied buildings or a higher proportion of owned spaces
in their inventories and lower churn rates are more likely to have what type of facilities
management department? - ANSWER integrated, building-based departments
Which facilities management organizational model is typical of start-up companies and
small independent government agencies? - ANSWER office manager model
What is an important role of a facilities manager at the headquarters level? - ANSWER
implement policy formation activities
A facilities management organization's structure, service delivery, and decision making
are influenced by trends in what areas? - ANSWER business, culture, and government
What should determine the quality of customer service? - ANSWER customer
perceptions
When the cost of providing services is bid on by both an in-house facilities department
and outsourced companies, the facilities department is adopting what approach? -
ANSWER an entrepreneurial approach
What tool should the facilities staff use to increase the visibility of the department, its
mission, and its role in supporting the company's core business? - ANSWER Marketing
plan
In terms of purchasing, leasing, and contracting for property, if the real estate function
remains separate from the facilities function, what might a company experience difficulty
in handling? - ANSWER rapid transactions
