NRCAHA Exam Chapter 2:
Professionalism correctly answered
100% passed
An administrative assistant is considered to be a professional. This means that an administrative
assistant has:
A) a number of rights
B) a number of responsibilities
C) the proper education and training
D) all of the above - correct answer ✔✔D) all of the above
The patient is a mentally challeneged adult. The adult who accompanied the patient has some
errands. How should the medical office staff handle this situation?
A) the medical office staff should volunteer to supervise the patient while the adult does his or
her errands
B) have the patient go with the accompanying adult and then fit the patient in on their return to
the office
C) tell the accompanying adult that he/she must remain in the office with the patient
D) reschedule the patient for another time - correct answer ✔✔C) tell the accompanying adult
that he/she must remain in the office with the patient
One way for a female administrative assistant to appear professional is to:
A) wear a business suit when attending to patients in the examination room
B) have a professional manicure
C) have an elaborate hairdo
D) wear small earrings that do not dangle - correct answer ✔✔D) wear small earrings that do
not dangle
, An administrative assistant is encouraged, upon graduation from an accredited administrative
assistant program, to become:
A) licensed
B) certified
C) initiated
D) endorsed - correct answer ✔✔B) certified
Pratcical, hands-on experience thaat is gained by a student within the facility in which the
student is taught is called:
A) internship
B) accreditation
C) externship
D) certification - correct answer ✔✔A) internship
During a job interview for an administrative health assisting position, the applicant should:
A) make sure he/she emphasizes his/her unique ability to perform the skills required for the job
B) ask questions in order to learn more about the expectations of the job
C) talk to the other employees in the practice in order to find out about the work environment
D) all of the above - correct answer ✔✔B) ask questions in order to learn more about the
expectations of the job
The ability to follow through on a plan without being supervised is important and is called:
A) bossiness
B) assertiveness
C) independence
D) initiative - correct answer ✔✔D) initiative
Professionalism correctly answered
100% passed
An administrative assistant is considered to be a professional. This means that an administrative
assistant has:
A) a number of rights
B) a number of responsibilities
C) the proper education and training
D) all of the above - correct answer ✔✔D) all of the above
The patient is a mentally challeneged adult. The adult who accompanied the patient has some
errands. How should the medical office staff handle this situation?
A) the medical office staff should volunteer to supervise the patient while the adult does his or
her errands
B) have the patient go with the accompanying adult and then fit the patient in on their return to
the office
C) tell the accompanying adult that he/she must remain in the office with the patient
D) reschedule the patient for another time - correct answer ✔✔C) tell the accompanying adult
that he/she must remain in the office with the patient
One way for a female administrative assistant to appear professional is to:
A) wear a business suit when attending to patients in the examination room
B) have a professional manicure
C) have an elaborate hairdo
D) wear small earrings that do not dangle - correct answer ✔✔D) wear small earrings that do
not dangle
, An administrative assistant is encouraged, upon graduation from an accredited administrative
assistant program, to become:
A) licensed
B) certified
C) initiated
D) endorsed - correct answer ✔✔B) certified
Pratcical, hands-on experience thaat is gained by a student within the facility in which the
student is taught is called:
A) internship
B) accreditation
C) externship
D) certification - correct answer ✔✔A) internship
During a job interview for an administrative health assisting position, the applicant should:
A) make sure he/she emphasizes his/her unique ability to perform the skills required for the job
B) ask questions in order to learn more about the expectations of the job
C) talk to the other employees in the practice in order to find out about the work environment
D) all of the above - correct answer ✔✔B) ask questions in order to learn more about the
expectations of the job
The ability to follow through on a plan without being supervised is important and is called:
A) bossiness
B) assertiveness
C) independence
D) initiative - correct answer ✔✔D) initiative
